"0x0000007F" Stop error when you try to wake the computer from Sleep (S3) mode if you use offline files in Windows Vista, in Windows Server 2008, in Windows 7 or in Windows Server 2008 R2

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Article ID: 2531771 - View products that this article applies to.
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SYMPTOMS

Assume that you use offline files (client-side caching) on a computer that is running one of the following operating systems:
  • Windows Vista
  • Windows Server 2008
  • Windows 7
  • Windows Server 2008 R2
In this situation, the computer may crash when you try to wake the computer from Sleep (S3) mode. Additionally, you receive a Stop error message that resembles the following:
STOP: 0x0000007F (parameter1, parameter2, parameter3, parameter4)
UNEXPECTED_KERNEL_MODE_TRAP
Notes
  • Not all "0x0000007F" Stop errors are caused by this issue.
  • Parameters in this Stop error message may vary, depending on the configuration of the computer.
  • This issue occurs if no network connection is available when you wake the computer.
  • This issue may be more likely to occur if the computer has remembered connections to Distributed File System (DFS) shares that contain offline files.

CAUSE

This issue occurs because of a kernel stack overflow that is caused when the client-side caching driver begins a flush operation of an internal cache during the processing of an I/O request packet.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008
For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Csc.sys6.0.6002.22680352,25615-Jul-201113:05x86
Cscmig.dll6.0.6002.22680106,49615-Jul-201115:11x86
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot applicable3,05015-Jul-201114:57Not applicable
Cscsvc.dll6.0.6002.22680494,08015-Jul-201115:11x86
Microsoft-windows-offlinefiles.mofNot applicable1,93115-Mar-201106:10Not applicable
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Csc.sys6.0.6002.22680461,82415-Jul-201113:23x64
Cscmig.dll6.0.6002.22680134,14415-Jul-201115:23x64
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot applicable3,05015-Jul-201115:07Not applicable
Cscsvc.dll6.0.6002.22680608,76815-Jul-201115:23x64
Microsoft-windows-offlinefiles.mofNot applicable1,93115-Mar-201105:17Not applicable
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Csc.sys6.0.6002.226801,020,41615-Jul-201113:34IA-64
Cscmig.dll6.0.6002.22680285,18415-Jul-201115:30IA-64
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot applicable3,05015-Jul-201115:15Not applicable
Cscsvc.dll6.0.6002.226801,236,99215-Jul-201115:30IA-64
Microsoft-windows-offlinefiles.mofNot applicable1,93115-Mar-201106:05Not applicable
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0 . 21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1 . 21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cscapi.dll6.1.7600.2121234,81611-May-201204:30x86
Cscdll.dll6.1.7600.2121223,04011-May-201204:30x86
Cscapi.dll6.1.7601.2199234,81611-May-201204:26x86
Cscdll.dll6.1.7601.2199223,04011-May-201204:26x86
Csc.sys6.1.7600.21212387,58411-May-201202:22x86
Cscmig.dll6.1.7600.21212109,56811-May-201204:30x86
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,14411-May-201204:50Not Applicable
Csc.sys6.1.7601.21992389,63211-May-201202:22x86
Cscmig.dll6.1.7601.21992109,56811-May-201204:26x86
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,14411-May-201204:53Not Applicable
Cscsvc.dll6.1.7600.21212547,32811-May-201204:30x86
Microsoft-windows-offlinefiles.mofNot Applicable1,77610-May-201222:58Not Applicable
Cscsvc.dll6.1.7601.21992547,84011-May-201204:26x86
Microsoft-windows-offlinefiles.mofNot Applicable1,77610-May-201222:58Not Applicable
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cscapi.dll6.1.7600.2121246,08011-May-201205:22x64
Cscdll.dll6.1.7600.2121230,20811-May-201205:22x64
Cscapi.dll6.1.7601.2199246,08011-May-201206:28x64
Cscdll.dll6.1.7601.2199230,20811-May-201206:28x64
Csc.sys6.1.7600.21212514,04811-May-201202:52x64
Cscmig.dll6.1.7600.21212137,21611-May-201205:22x64
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,14411-May-201205:38Not Applicable
Csc.sys6.1.7601.21992516,09611-May-201203:46x64
Cscmig.dll6.1.7601.21992137,21611-May-201206:28x64
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,14411-May-201206:53Not Applicable
Cscsvc.dll6.1.7600.21212693,76011-May-201205:22x64
Microsoft-windows-offlinefiles.mofNot Applicable1,77610-May-201222:56Not Applicable
Cscsvc.dll6.1.7601.21992694,78411-May-201206:28x64
Microsoft-windows-offlinefiles.mofNot Applicable1,77611-May-201200:02Not Applicable
Cscapi.dll6.1.7600.2121234,81611-May-201204:30x86
Cscdll.dll6.1.7600.2121223,04011-May-201204:30x86
Cscapi.dll6.1.7601.2199234,81611-May-201204:26x86
Cscdll.dll6.1.7601.2199223,04011-May-201204:26x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size2,375
Date (UTC)15-Jul-2011
Time (UTC)18:12
PlatformNot applicable
File nameX86_df07160007f5dea8bff88132281175ae_31bf3856ad364e35_6.0.6002.22680_none_3837e9c909aec5c5.manifest
File versionNot applicable
File size1,057
Date (UTC)15-Jul-2011
Time (UTC)18:12
PlatformNot applicable
File nameX86_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6002.22680_none_a061e76a726c07c4.manifest
File versionNot applicable
File size16,070
Date (UTC)15-Jul-2011
Time (UTC)15:30
PlatformNot applicable
File nameX86_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6002.22680_none_0bed308d77e50228.manifest
File versionNot applicable
File size39,150
Date (UTC)15-Jul-2011
Time (UTC)15:34
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_bc254ba4f8e3c7b2cbbbc10d8178fa77_31bf3856ad364e35_6.0.6002.22680_none_c3e55b57af807e4c.manifest
File versionNot applicable
File size1,063
Date (UTC)15-Jul-2011
Time (UTC)18:12
PlatformNot applicable
File nameAmd64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6002.22680_none_fc8082ee2ac978fa.manifest
File versionNot applicable
File size16,098
Date (UTC)15-Jul-2011
Time (UTC)15:45
PlatformNot applicable
File nameAmd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6002.22680_none_680bcc113042735e.manifest
File versionNot applicable
File size39,186
Date (UTC)15-Jul-2011
Time (UTC)15:51
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,393
Date (UTC)15-Jul-2011
Time (UTC)18:12
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_d50e1760a7511957a4d3c00cbed55444_31bf3856ad364e35_6.0.6002.22680_none_223d9f3fede96a70.manifest
File versionNot applicable
File size1,060
Date (UTC)15-Jul-2011
Time (UTC)18:12
PlatformNot applicable
File nameIa64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6002.22680_none_a0638b60726a10c0.manifest
File versionNot applicable
File size16,084
Date (UTC)15-Jul-2011
Time (UTC)15:43
PlatformNot applicable
File nameIa64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6002.22680_none_0beed48377e30b24.manifest
File versionNot applicable
File size39,167
Date (UTC)15-Jul-2011
Time (UTC)15:46
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,574
Date (UTC)15-Jul-2011
Time (UTC)18:12
PlatformNot applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size3,295
Date (UTC)11-May-2012
Time (UTC)08:27
PlatformNot Applicable
File nameX86_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.1.7600.21212_none_ac1380c173607ee2.manifest
File versionNot Applicable
File size3,017
Date (UTC)11-May-2012
Time (UTC)05:01
PlatformNot Applicable
File nameX86_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.1.7601.21992_none_ada3864570c79714.manifest
File versionNot Applicable
File size3,017
Date (UTC)11-May-2012
Time (UTC)05:03
PlatformNot Applicable
File nameX86_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.1.7600.21212_none_9ef0cfd7d6228f08.manifest
File versionNot Applicable
File size11,592
Date (UTC)11-May-2012
Time (UTC)05:02
PlatformNot Applicable
File nameX86_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.1.7601.21992_none_a080d55bd389a73a.manifest
File versionNot Applicable
File size11,592
Date (UTC)11-May-2012
Time (UTC)05:02
PlatformNot Applicable
File nameX86_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.1.7600.21212_none_0a7c18fadb9b896c.manifest
File versionNot Applicable
File size56,703
Date (UTC)11-May-2012
Time (UTC)05:03
PlatformNot Applicable
File nameX86_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.1.7601.21992_none_0c0c1e7ed902a19e.manifest
File versionNot Applicable
File size56,703
Date (UTC)11-May-2012
Time (UTC)05:07
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.1.7600.21212_none_08321c452bbdf018.manifest
File versionNot Applicable
File size3,019
Date (UTC)11-May-2012
Time (UTC)06:04
PlatformNot Applicable
File nameAmd64_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.1.7601.21992_none_09c221c92925084a.manifest
File versionNot Applicable
File size3,019
Date (UTC)11-May-2012
Time (UTC)07:10
PlatformNot Applicable
File nameAmd64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.1.7600.21212_none_fb0f6b5b8e80003e.manifest
File versionNot Applicable
File size11,596
Date (UTC)11-May-2012
Time (UTC)06:04
PlatformNot Applicable
File nameAmd64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.1.7601.21992_none_fc9f70df8be71870.manifest
File versionNot Applicable
File size11,596
Date (UTC)11-May-2012
Time (UTC)07:10
PlatformNot Applicable
File nameAmd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.1.7600.21212_none_669ab47e93f8faa2.manifest
File versionNot Applicable
File size56,710
Date (UTC)11-May-2012
Time (UTC)06:09
PlatformNot Applicable
File nameAmd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.1.7601.21992_none_682aba02916012d4.manifest
File versionNot Applicable
File size56,710
Date (UTC)11-May-2012
Time (UTC)07:14
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size4,587
Date (UTC)11-May-2012
Time (UTC)08:27
PlatformNot Applicable
File nameX86_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.1.7600.21212_none_ac1380c173607ee2.manifest
File versionNot Applicable
File size3,017
Date (UTC)11-May-2012
Time (UTC)05:01
PlatformNot Applicable
File nameX86_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.1.7601.21992_none_ada3864570c79714.manifest
File versionNot Applicable
File size3,017
Date (UTC)11-May-2012
Time (UTC)05:03
PlatformNot Applicable

Properties

Article ID: 2531771 - Last Review: June 18, 2012 - Revision: 2.0
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Foundation
  • Windows Server 2008 Standard
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
  • Windows 7 Enterprise
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseinter kbsurveynew KB2531771

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