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SYMPTOMS

When you try to install Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 Service Pack 1 (SP1) on a computer that has more than 10 language packs installed, the computer stops responding at a black screen. Additionally, you receive an "0xC000009A" error message.

CAUSE

This issue occurs because the number of open registry key handles for subkeys that have the same name is limited to 65,535 in the registry. Each language pack that is installed on the computer increases the number of open registry key handles.

MORE INFORMATION

You must install this update to resolve this issue before you install Windows 7 SP1 or Windows Server 2008 R2 SP1.

Update information

How to obtain this update

The following files are available for download from the Microsoft Download Center:
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Operating systemUpdate
All supported x86-based versions of Windows 7
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Download
Download the update package now.
All supported x64-based versions of Windows 7
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Download
Download the update package now.
All supported x64-based versions of Windows Server 2008 R2
Collapse this imageExpand this image
Download
Download the update package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductMilestoneService branch
    6.1.760 0.16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0.20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTimePlatform
Ntkrnlpa.exe6.1.7600.167923,957,63209-Apr-201106:13x86
Ntoskrnl.exe6.1.7600.167923,901,82409-Apr-201106:13x86
Ntkrnlpa.exe6.1.7600.209413,967,36009-Apr-201106:21x86
Ntoskrnl.exe6.1.7600.209413,911,55209-Apr-201106:21x86
Ntkrnlpa.exe6.1.7601.175923,967,87209-Apr-201106:02x86
Ntoskrnl.exe6.1.7601.175923,912,57609-Apr-201106:02x86
Ntkrnlpa.exe6.1.7601.217013,967,87209-Apr-201106:01x86
Ntoskrnl.exe6.1.7601.217013,912,57609-Apr-201106:01x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.1.7600.167925,509,50409-Apr-201106:45x64
Ntoskrnl.exe6.1.7600.209415,475,71209-Apr-201106:54x64
Ntoskrnl.exe6.1.7601.175925,562,24009-Apr-201107:02x64
Ntoskrnl.exe6.1.7601.217015,562,24009-Apr-201106:50x64
Ntkrnlpa.exe6.1.7600.167923,957,63209-Apr-201106:13x86
Ntoskrnl.exe6.1.7600.167923,901,82409-Apr-201106:13x86
Ntkrnlpa.exe6.1.7600.209413,967,36009-Apr-201106:21x86
Ntoskrnl.exe6.1.7600.209413,911,55209-Apr-201106:21x86
Ntkrnlpa.exe6.1.7601.175923,967,87209-Apr-201106:02x86
Ntoskrnl.exe6.1.7601.175923,912,57609-Apr-201106:02x86
Ntkrnlpa.exe6.1.7601.217013,967,87209-Apr-201106:01x86
Ntoskrnl.exe6.1.7601.217013,912,57609-Apr-201106:01x86
For all supported IA-64-based versions of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.1.7600.1679211,176,83209-Apr-201105:55IA-64
Ntoskrnl.exe6.1.7600.2094111,132,80009-Apr-201105:48IA-64
Ntoskrnl.exe6.1.7601.1759211,118,46409-Apr-201105:43IA-64
Ntoskrnl.exe6.1.7601.2170111,118,97609-Apr-201105:53IA-64
Ntkrnlpa.exe6.1.7600.167923,957,63209-Apr-201106:13x86
Ntoskrnl.exe6.1.7600.167923,901,82409-Apr-201106:13x86
Ntkrnlpa.exe6.1.7600.209413,967,36009-Apr-201106:21x86
Ntoskrnl.exe6.1.7600.209413,911,55209-Apr-201106:21x86
Ntkrnlpa.exe6.1.7601.175923,967,87209-Apr-201106:02x86
Ntoskrnl.exe6.1.7601.175923,912,57609-Apr-201106:02x86
Ntkrnlpa.exe6.1.7601.217013,967,87209-Apr-201106:01x86
Ntoskrnl.exe6.1.7601.217013,912,57609-Apr-201106:01x86
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about how to recover from this issue or how to work around this issue, visit the following Microsoft website:
Why am I receiving "Error 0xC000009A" after installing Windows 7 Service Pack 1 (SP1)?
You can also use the lpksetup.exe /u language command to uninstall language packs.

Notelanguage is a placeholder for the code of the language pack that you want to uninstall.

For example, assume that you want to uninstall the Japanese and the Spanish language packs. To do this, open a command prompt, type the following command, and then press Enter:
lpksetup.exe /u ja-JP es-ES
For more information about Lpksetup command-line options, visit the following Microsoft TechNet website:
General information about Lpksetup command-line options

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
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File nameUpdate.mum
File versionNot applicable
File size2,773
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameX86_0053f68e9696ee496b9d8aae2387b375_31bf3856ad364e35_6.1.7601.21701_none_e26192a8fe3164c8.manifest
File versionNot applicable
File size697
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameX86_8c8bbeb9982681b918a5e7a6c085cdee_31bf3856ad364e35_6.1.7601.17592_none_2cf148cc3bc9f605.manifest
File versionNot applicable
File size697
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameX86_b92ba4e955b8fa2d9f7bbe0a6cb8c902_31bf3856ad364e35_6.1.7600.20941_none_040291c6c35b4b21.manifest
File versionNot applicable
File size717
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameX86_e552cdc647ff1839d0fe779770be9639_31bf3856ad364e35_6.1.7600.16691_none_328fb89470173739.manifest
File versionNot applicable
File size717
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameX86_f758dd02463f6771de5e55ceb7bee97d_31bf3856ad364e35_6.1.7600.20941_none_f4f8aeb442cf74d7.manifest
File versionNot applicable
File size697
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameX86_ff0a18659158697573bd075e95f3f0b0_31bf3856ad364e35_6.1.7600.16792_none_2228836ebfbca8ff.manifest
File versionNot applicable
File size697
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.16792_none_6bf8ee9215816c61.manifest
File versionNot applicable
File size16,151
Date (UTC)09-Apr-2011
Time (UTC)06:41
PlatformNot applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.20941_none_6cb79c952e776446.manifest
File versionNot applicable
File size16,151
Date (UTC)09-Apr-2011
Time (UTC)06:55
PlatformNot applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.17592_none_6ddf4b9812a7d84d.manifest
File versionNot applicable
File size16,151
Date (UTC)09-Apr-2011
Time (UTC)06:34
PlatformNot applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.21701_none_6ec9394b2b7d606e.manifest
File versionNot applicable
File size16,151
Date (UTC)09-Apr-2011
Time (UTC)06:29
PlatformNot applicable
File nameX86_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.16691_none_83c584548fc7607d.manifest
File versionNot applicable
File size8,047
Date (UTC)20-Oct-2010
Time (UTC)05:25
PlatformNot applicable
File nameX86_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.20941_none_84853487a8bc6ee0.manifest
File versionNot applicable
File size8,047
Date (UTC)09-Apr-2011
Time (UTC)06:44
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_0053f68e9696ee496b9d8aae2387b375_31bf3856ad364e35_6.1.7601.21701_none_3e802e2cb68ed5fe.manifest
File versionNot applicable
File size699
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameAmd64_052500861a4ead6eeb791aa2f07c6239_31bf3856ad364e35_6.1.7600.16792_none_84e1bc730484b1ff.manifest
File versionNot applicable
File size1,042
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameAmd64_0f1b439f56953006999a6249c1b8db0b_31bf3856ad364e35_6.1.7600.20941_none_630773e4c7318c8f.manifest
File versionNot applicable
File size721
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameAmd64_3552926e9edd357496372b851f68e1bb_31bf3856ad364e35_6.1.7600.16691_none_9a7046efb6fa0929.manifest
File versionNot applicable
File size721
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameAmd64_35939478847cfe491bc2faed130b4353_31bf3856ad364e35_6.1.7601.21701_none_87ec9139d5f34bf6.manifest
File versionNot applicable
File size701
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameAmd64_36c4e4b28058976187716ce13a026a96_31bf3856ad364e35_6.1.7600.20941_none_1ee21fa4a37d34e8.manifest
File versionNot applicable
File size1,042
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameAmd64_4ffa4b09ad612e64b4dcc330d1e17534_31bf3856ad364e35_6.1.7601.21701_none_3d8087e8da450346.manifest
File versionNot applicable
File size1,042
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameAmd64_518a14c4028d51771fbbbbb16604dd48_31bf3856ad364e35_6.1.7600.16792_none_5bc1a74c175c28b1.manifest
File versionNot applicable
File size701
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameAmd64_66e1e0527260fc568d7759995e83db6f_31bf3856ad364e35_6.1.7601.17592_none_27aaae7dad36295e.manifest
File versionNot applicable
File size701
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameAmd64_8c8bbeb9982681b918a5e7a6c085cdee_31bf3856ad364e35_6.1.7601.17592_none_890fe44ff427673b.manifest
File versionNot applicable
File size699
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameAmd64_99e3ca8aec02c9a96c70fc28671ef084_31bf3856ad364e35_6.1.7600.20941_none_18d39e0adda9d764.manifest
File versionNot applicable
File size701
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameAmd64_c0eb30eecf7e27f0a097a7751a0b4b7c_31bf3856ad364e35_6.1.7601.17592_none_cb0a63e7123a7f26.manifest
File versionNot applicable
File size1,042
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameAmd64_f758dd02463f6771de5e55ceb7bee97d_31bf3856ad364e35_6.1.7600.20941_none_51174a37fb2ce60d.manifest
File versionNot applicable
File size699
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameAmd64_ff0a18659158697573bd075e95f3f0b0_31bf3856ad364e35_6.1.7600.16792_none_7e471ef2781a1a35.manifest
File versionNot applicable
File size699
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.16792_none_c8178a15cddedd97.manifest
File versionNot applicable
File size15,291
Date (UTC)09-Apr-2011
Time (UTC)07:39
PlatformNot applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.20941_none_c8d63818e6d4d57c.manifest
File versionNot applicable
File size15,291
Date (UTC)09-Apr-2011
Time (UTC)07:54
PlatformNot applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.17592_none_c9fde71bcb054983.manifest
File versionNot applicable
File size15,291
Date (UTC)09-Apr-2011
Time (UTC)07:33
PlatformNot applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.21701_none_cae7d4cee3dad1a4.manifest
File versionNot applicable
File size15,291
Date (UTC)09-Apr-2011
Time (UTC)07:21
PlatformNot applicable
File nameAmd64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.16691_none_dfe41fd84824d1b3.manifest
File versionNot applicable
File size8,049
Date (UTC)20-Oct-2010
Time (UTC)06:15
PlatformNot applicable
File nameAmd64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.20941_none_e0a3d00b6119e016.manifest
File versionNot applicable
File size8,049
Date (UTC)09-Apr-2011
Time (UTC)07:32
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size3,215
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.16792_none_6bf8ee9215816c61.manifest
File versionNot applicable
File size16,151
Date (UTC)09-Apr-2011
Time (UTC)06:41
PlatformNot applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.20941_none_6cb79c952e776446.manifest
File versionNot applicable
File size16,151
Date (UTC)09-Apr-2011
Time (UTC)06:55
PlatformNot applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.17592_none_6ddf4b9812a7d84d.manifest
File versionNot applicable
File size16,151
Date (UTC)09-Apr-2011
Time (UTC)06:34
PlatformNot applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.21701_none_6ec9394b2b7d606e.manifest
File versionNot applicable
File size16,151
Date (UTC)09-Apr-2011
Time (UTC)06:29
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_0053f68e9696ee496b9d8aae2387b375_31bf3856ad364e35_6.1.7601.21701_none_e263369efe2f6dc4.manifest
File versionNot applicable
File size698
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameIa64_17ac62b6b1aea44af969af754a480eb0_31bf3856ad364e35_6.1.7601.17592_none_b677d56df2381760.manifest
File versionNot applicable
File size699
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameIa64_1dd3ef4f753a38b5e7637a72d2f00ede_31bf3856ad364e35_6.1.7600.16691_none_5fa51369c24cf8c3.manifest
File versionNot applicable
File size719
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameIa64_3ba8d7b40d9bcb8c819e8d3f14d6e427_31bf3856ad364e35_6.1.7600.20941_none_19687f7979fbdcfa.manifest
File versionNot applicable
File size719
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameIa64_883caa387ff28f1d148b8b9331727819_31bf3856ad364e35_6.1.7600.20941_none_2f933269d05c054f.manifest
File versionNot applicable
File size699
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameIa64_8c8bbeb9982681b918a5e7a6c085cdee_31bf3856ad364e35_6.1.7601.17592_none_2cf2ecc23bc7ff01.manifest
File versionNot applicable
File size698
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameIa64_db1bf3dab66d940cff9a3aa97258384a_31bf3856ad364e35_6.1.7601.21701_none_ee7a22ccceb88fa6.manifest
File versionNot applicable
File size699
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameIa64_f758dd02463f6771de5e55ceb7bee97d_31bf3856ad364e35_6.1.7600.20941_none_f4fa52aa42cd7dd3.manifest
File versionNot applicable
File size698
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameIa64_fbfb2918b1a1117d8ef07ccecbfac745_31bf3856ad364e35_6.1.7600.16792_none_388c25508b8d26f6.manifest
File versionNot applicable
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Date (UTC)11-Apr-2011
Time (UTC)13:49
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File nameIa64_ff0a18659158697573bd075e95f3f0b0_31bf3856ad364e35_6.1.7600.16792_none_222a2764bfbab1fb.manifest
File versionNot applicable
File size698
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameIa64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.16792_none_6bfa9288157f755d.manifest
File versionNot applicable
File size15,289
Date (UTC)09-Apr-2011
Time (UTC)07:38
PlatformNot applicable
File nameIa64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.20941_none_6cb9408b2e756d42.manifest
File versionNot applicable
File size15,289
Date (UTC)09-Apr-2011
Time (UTC)07:45
PlatformNot applicable
File nameIa64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.17592_none_6de0ef8e12a5e149.manifest
File versionNot applicable
File size15,289
Date (UTC)09-Apr-2011
Time (UTC)07:28
PlatformNot applicable
File nameIa64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.21701_none_6ecadd412b7b696a.manifest
File versionNot applicable
File size15,289
Date (UTC)09-Apr-2011
Time (UTC)07:12
PlatformNot applicable
File nameIa64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.16691_none_83c7284a8fc56979.manifest
File versionNot applicable
File size8,048
Date (UTC)20-Oct-2010
Time (UTC)06:14
PlatformNot applicable
File nameIa64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.20941_none_8486d87da8ba77dc.manifest
File versionNot applicable
File size8,048
Date (UTC)09-Apr-2011
Time (UTC)07:38
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,170
Date (UTC)11-Apr-2011
Time (UTC)13:49
PlatformNot applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.16792_none_6bf8ee9215816c61.manifest
File versionNot applicable
File size16,151
Date (UTC)09-Apr-2011
Time (UTC)06:41
PlatformNot applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.20941_none_6cb79c952e776446.manifest
File versionNot applicable
File size16,151
Date (UTC)09-Apr-2011
Time (UTC)06:55
PlatformNot applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.17592_none_6ddf4b9812a7d84d.manifest
File versionNot applicable
File size16,151
Date (UTC)09-Apr-2011
Time (UTC)06:34
PlatformNot applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.21701_none_6ec9394b2b7d606e.manifest
File versionNot applicable
File size16,151
Date (UTC)09-Apr-2011
Time (UTC)06:29
PlatformNot applicable

Properties

Article ID: 2534366 - Last Review: June 30, 2011 - Revision: 3.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
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