Article ID: 2554876 - View products that this article applies to.
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SYMPTOMS

You have Microsoft Office SharePoint Server (O15) running on a Windows Server 2008 R2-based computer. The SharePoint parsing process crashes when the service parses a document that is not encrypted.

CAUSE

The issue occurs because the IFilter for MIME files cannot access the certificate store when parsing files that are not encrypted.

Note For security, the SharePoint parsing service runs in a "sandbox" and does not have access to the certificate store. The SharePoint parsing process can only open resources that can be accessed by using the Built-in Users group or the Everyone group.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem that is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not exist, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows Server 2008 R2 Service Pack 1 (SP1).

For more information about how to obtain a Windows 7 service pack or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.16xxxWindows Server 2008 R2RTMGDR
    6.1.760 0.20xxxWindows Server 2008 R2RTMLDR
    6.1.760 1.17xxxWindows Server 2008 R2SP1GDR
    6.1.760 1.21xxxWindows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, very important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Inetcomm.dll6.1.7600.16819976,89623-May-201105:16x64
Inetres.dll6.1.7600.1638584,48014-Jul-200901:28x64
Inetcomm.dll6.1.7600.20971976,89623-May-201105:19x64
Inetres.dll6.1.7600.1638584,48014-Jul-200901:28x64
Inetcomm.dll6.1.7601.17620976,89623-May-201105:29x64
Inetres.dll6.1.7600.1638584,48014-Jul-200901:28x64
Inetcomm.dll6.1.7601.21732976,89623-May-201105:08x64
Inetres.dll6.1.7600.1638584,48014-Jul-200901:28x64
Inetcomm.dll6.1.7600.16819740,86423-May-201104:35x86
Inetres.dll6.1.7600.1638584,48014-Jul-200901:06x86
Inetcomm.dll6.1.7600.20971740,86423-May-201104:34x86
Inetres.dll6.1.7600.1638584,48014-Jul-200901:06x86
Inetcomm.dll6.1.7601.17620741,37623-May-201104:26x86
Inetres.dll6.1.7600.1638584,48014-Jul-200901:06x86
Inetcomm.dll6.1.7601.21732741,88823-May-201106:04x86
Inetres.dll6.1.7600.1638584,48014-Jul-200901:06x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Inetcomm.dll6.1.7600.168192,331,64823-May-201104:04IA-64
Inetres.dll6.1.7600.1638584,48014-Jul-200901:36IA-64
Inetcomm.dll6.1.7600.209712,332,67223-May-201104:04IA-64
Inetres.dll6.1.7600.1638584,48014-Jul-200901:36IA-64
Inetcomm.dll6.1.7601.176202,331,64823-May-201104:08IA-64
Inetres.dll6.1.7600.1638584,48014-Jul-200901:36IA-64
Inetcomm.dll6.1.7601.217322,332,67223-May-201104:06IA-64
Inetres.dll6.1.7600.1638584,48014-Jul-200901:36IA-64
Inetcomm.dll6.1.7600.16819740,86423-May-201104:35x86
Inetres.dll6.1.7600.1638584,48014-Jul-200901:06x86
Inetcomm.dll6.1.7600.20971740,86423-May-201104:34x86
Inetres.dll6.1.7600.1638584,48014-Jul-200901:06x86
Inetcomm.dll6.1.7601.17620741,37623-May-201104:26x86
Inetres.dll6.1.7600.1638584,48014-Jul-200901:06x86
Inetcomm.dll6.1.7601.21732741,88823-May-201106:04x86
Inetres.dll6.1.7600.1638584,48014-Jul-200901:06x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_027adc41b991927f931bf436217145a3_31bf3856ad364e35_6.1.7600.20971_none_134f4dac156b72b3.manifest
File versionNot applicable
File size705
Date (UTC)24-May-2011
Time (UTC)10:19
PlatformNot applicable
File nameAmd64_35b174a8375e12964da5249af4aa591b_31bf3856ad364e35_6.1.7601.17620_none_42d6d136f41745c2.manifest
File versionNot applicable
File size1,050
Date (UTC)24-May-2011
Time (UTC)10:19
PlatformNot applicable
File nameAmd64_7b41ce684eb504de3d05cb993e42876a_31bf3856ad364e35_6.1.7600.16819_none_359ed453697ddeba.manifest
File versionNot applicable
File size1,050
Date (UTC)24-May-2011
Time (UTC)10:19
PlatformNot applicable
File nameAmd64_875d3e3093d2cf726a6b4876811f3b96_31bf3856ad364e35_6.1.7600.16819_none_52cc8820f0ed23db.manifest
File versionNot applicable
File size705
Date (UTC)24-May-2011
Time (UTC)10:19
PlatformNot applicable
File nameAmd64_8ad05750fca4fbb7a5579851cb5f314c_31bf3856ad364e35_6.1.7601.21732_none_99d76e985159805c.manifest
File versionNot applicable
File size705
Date (UTC)24-May-2011
Time (UTC)10:19
PlatformNot applicable
File nameAmd64_98be3335f366164638f4f41f9123a7dd_31bf3856ad364e35_6.1.7601.21732_none_0119e7f52d37dba8.manifest
File versionNot applicable
File size1,050
Date (UTC)24-May-2011
Time (UTC)10:19
PlatformNot applicable
File nameAmd64_9ade2a5d1d9d81d051eb38bf54d2db0e_31bf3856ad364e35_6.1.7600.20971_none_9ec35bfb41bb75b4.manifest
File versionNot applicable
File size1,050
Date (UTC)24-May-2011
Time (UTC)10:19
PlatformNot applicable
File nameAmd64_e10da20554e6a915b59ce95942935046_31bf3856ad364e35_6.1.7601.17620_none_d1991d4f29fcbc42.manifest
File versionNot applicable
File size705
Date (UTC)24-May-2011
Time (UTC)10:19
PlatformNot applicable
File nameAmd64_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7600.16819_none_d5f5d62b72013e98.manifest
File versionNot applicable
File size58,396
Date (UTC)24-May-2011
Time (UTC)10:27
PlatformNot applicable
File nameAmd64_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7600.20971_none_d636911e8b56bb50.manifest
File versionNot applicable
File size58,396
Date (UTC)24-May-2011
Time (UTC)10:27
PlatformNot applicable
File nameAmd64_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7601.17620_none_d7c860ab6f37e266.manifest
File versionNot applicable
File size58,396
Date (UTC)24-May-2011
Time (UTC)10:27
PlatformNot applicable
File nameAmd64_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7601.21732_none_d8492e1e885bd0cf.manifest
File versionNot applicable
File size58,396
Date (UTC)24-May-2011
Time (UTC)10:27
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,653
Date (UTC)24-May-2011
Time (UTC)10:19
PlatformNot applicable
File nameX86_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7600.16819_none_79d73aa7b9a3cd62.manifest
File versionNot applicable
File size58,392
Date (UTC)24-May-2011
Time (UTC)10:27
PlatformNot applicable
File nameX86_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7600.20971_none_7a17f59ad2f94a1a.manifest
File versionNot applicable
File size58,392
Date (UTC)24-May-2011
Time (UTC)10:27
PlatformNot applicable
File nameX86_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7601.17620_none_7ba9c527b6da7130.manifest
File versionNot applicable
File size58,392
Date (UTC)24-May-2011
Time (UTC)10:27
PlatformNot applicable
File nameX86_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7601.21732_none_7c2a929acffe5f99.manifest
File versionNot applicable
File size58,392
Date (UTC)24-May-2011
Time (UTC)10:27
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_19e18d79bd0471623048d4ace56b8ac4_31bf3856ad364e35_6.1.7600.16819_none_4a855a9a30df4319.manifest
File versionNot applicable
File size1,048
Date (UTC)24-May-2011
Time (UTC)10:19
PlatformNot applicable
File nameIa64_a1eff018b1017d4390ff95ae9d222acb_31bf3856ad364e35_6.1.7600.20971_none_bcdeb31de7f311e8.manifest
File versionNot applicable
File size1,048
Date (UTC)24-May-2011
Time (UTC)10:19
PlatformNot applicable
File nameIa64_e28330006230e0e88936218da8fa5e3c_31bf3856ad364e35_6.1.7601.21732_none_a2dc99366873173e.manifest
File versionNot applicable
File size1,048
Date (UTC)24-May-2011
Time (UTC)10:19
PlatformNot applicable
File nameIa64_f7ad3c6ae4265d29870eb0051885f145_31bf3856ad364e35_6.1.7601.17620_none_59217e3a3a21d8e7.manifest
File versionNot applicable
File size1,048
Date (UTC)24-May-2011
Time (UTC)10:19
PlatformNot applicable
File nameIa64_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7600.16819_none_79d8de9db9a1d65e.manifest
File versionNot applicable
File size58,394
Date (UTC)24-May-2011
Time (UTC)10:19
PlatformNot applicable
File nameIa64_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7600.20971_none_7a199990d2f75316.manifest
File versionNot applicable
File size58,394
Date (UTC)24-May-2011
Time (UTC)10:20
PlatformNot applicable
File nameIa64_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7601.17620_none_7bab691db6d87a2c.manifest
File versionNot applicable
File size58,394
Date (UTC)24-May-2011
Time (UTC)10:19
PlatformNot applicable
File nameIa64_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7601.21732_none_7c2c3690cffc6895.manifest
File versionNot applicable
File size58,394
Date (UTC)24-May-2011
Time (UTC)10:20
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,947
Date (UTC)24-May-2011
Time (UTC)10:19
PlatformNot applicable
File nameX86_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7600.16819_none_79d73aa7b9a3cd62.manifest
File versionNot applicable
File size58,392
Date (UTC)24-May-2011
Time (UTC)10:20
PlatformNot applicable
File nameX86_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7600.20971_none_7a17f59ad2f94a1a.manifest
File versionNot applicable
File size58,392
Date (UTC)24-May-2011
Time (UTC)10:19
PlatformNot applicable
File nameX86_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7601.17620_none_7ba9c527b6da7130.manifest
File versionNot applicable
File size58,392
Date (UTC)24-May-2011
Time (UTC)10:20
PlatformNot applicable
File nameX86_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7601.21732_none_7c2a929acffe5f99.manifest
File versionNot applicable
File size58,392
Date (UTC)24-May-2011
Time (UTC)10:20
PlatformNot applicable

Properties

Article ID: 2554876 - Last Review: May 29, 2012 - Revision: 4.0
APPLIES TO
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2554876

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