SNMP services returns no attributes for a PID when you monitor services by using SNMP services on a computer that is running Windows Vista, Windows 7, Windows Server 2008 or Windows Server 2008 R2

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Article ID: 2555958 - View products that this article applies to.
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Symptoms

Assume that you try to monitor some services by using Microsoft Simple Network Management Protocol (SNMP) services on a computer that is running one of the following operating systems:
  • Windows Vista
  • Windows Server 2008
  • Windows 7
  • Windows Server 2008 R2
In this situation, SNMP services returns no attributes for a particular Process Identifier (PID).

Cause

This issue occurs because SNMP services is running in a low permission level.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem that is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not exist, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7
  • Windows 7 with Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 with Service Pack 1 (SP1)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008
For more information about how to obtain a Windows 7 service pack or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Snmp.exe6.0.6002.2287147,61606-Jun-201213:34x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Snmp.exe6.0.6002.2287150,17606-Jun-201214:16x64
Snmp.exe6.0.6002.2287147,61606-Jun-201213:34x86
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Snmp.exe6.0.6002.22871116,22406-Jun-201213:15IA-64
Snmp.exe6.0.6002.2287147,61606-Jun-201213:34x86
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system to which each hotfix applies.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0 . 20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1 . 21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Snmp.exe6.1.7600.2097147,61623-May-201104:32
Snmp.exe6.1.7601.2173247,61623-May-201106:00
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Snmp.exe6.1.7600.2097150,17623-May-201105:16x64
Snmp.exe6.1.7601.2173250,17623-May-201105:06x64
Snmp.exe6.1.7600.2097147,61623-May-201104:32x86
Snmp.exe6.1.7601.2173247,61623-May-201106:00x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Snmp.exe6.1.7600.20971116,22423-May-201104:02IA-64
Snmp.exe6.1.7601.21732116,22423-May-201104:04IA-64
Snmp.exe6.1.7600.2097147,61623-May-201104:32x86
Snmp.exe6.1.7601.2173247,61623-May-201106:00x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft SNMP services, visit the following Microsoft TechNet website:

Microsoft SNMP Services
For more information about MIB, visit the following Microsoft TechNet website:

The SNMP Management Information Base (MIB)

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size2,997
Date (UTC)06-Jun-2012
Time (UTC)17:12
PlatformNot Applicable
File nameX86_4152455c1e63e853b2b1e52af3f87638_31bf3856ad364e35_6.0.6002.22871_none_e8df71a309ab60a7.manifest
File versionNot Applicable
File size706
Date (UTC)06-Jun-2012
Time (UTC)17:12
PlatformNot Applicable
File nameX86_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.0.6002.22871_none_f95a53ec6ebe8e2e.manifest
File versionNot Applicable
File size20,478
Date (UTC)06-Jun-2012
Time (UTC)14:53
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_bf155bbd0f7d70927f8273bb6d2efc81_31bf3856ad364e35_6.0.6002.22871_none_4b8ba53f81181209.manifest
File versionNot Applicable
File size1,062
Date (UTC)06-Jun-2012
Time (UTC)17:12
PlatformNot Applicable
File nameAmd64_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.0.6002.22871_none_5578ef70271bff64.manifest
File versionNot Applicable
File size20,808
Date (UTC)06-Jun-2012
Time (UTC)15:49
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size3,021
Date (UTC)06-Jun-2012
Time (UTC)17:12
PlatformNot Applicable
File nameWow64_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.0.6002.22871_none_5fcd99c25b7cc15f.manifest
File versionNot Applicable
File size10,339
Date (UTC)06-Jun-2012
Time (UTC)14:46
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_082b87416c20ea16d721b22190551982_31bf3856ad364e35_6.0.6002.22871_none_b852bc5f09032b33.manifest
File versionNot Applicable
File size1,060
Date (UTC)06-Jun-2012
Time (UTC)17:12
PlatformNot Applicable
File nameIa64_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.0.6002.22871_none_f95bf7e26ebc972a.manifest
File versionNot Applicable
File size20,798
Date (UTC)06-Jun-2012
Time (UTC)14:12
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,566
Date (UTC)06-Jun-2012
Time (UTC)17:12
PlatformNot Applicable
File nameWow64_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.0.6002.22871_none_5fcd99c25b7cc15f.manifest
File versionNot Applicable
File size10,339
Date (UTC)06-Jun-2012
Time (UTC)14:46
PlatformNot Applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_0491d9c7d66223f27d9cfaa3ea7b59c8_31bf3856ad364e35_6.1.7600.20971_none_f83772bef1b8d9a8.manifest
File versionNot applicable
File size706
Date (UTC)23-May-2011
Time (UTC)12:13
File nameX86_eb5d0c1b790f8e50c4c8ab95c028fde9_31bf3856ad364e35_6.1.7601.21732_none_da4b40b62a9b48d1.manifest
File versionNot applicable
File size706
Date (UTC)23-May-2011
Time (UTC)12:13
File nameX86_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.1.7600.20971_none_f79bac97d2af7e7d.manifest
File versionNot applicable
File size17,096
Date (UTC)23-May-2011
Time (UTC)04:57
File nameX86_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.1.7601.21732_none_f9ae4997cfb493fc.manifest
File versionNot applicable
File size17,096
Date (UTC)23-May-2011
Time (UTC)06:30
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_2a43bc6dbcb725940d9dbf2fad55ce08_31bf3856ad364e35_6.1.7600.20971_none_78d0ba7541de6b33.manifest
File versionNot applicable
File size1,062
Date (UTC)23-May-2011
Time (UTC)12:13
File nameAmd64_b4592e900a1ef2b95a351c272382a654_31bf3856ad364e35_6.1.7601.21732_none_b6819c90f6d4ba65.manifest
File versionNot applicable
File size1,062
Date (UTC)23-May-2011
Time (UTC)12:13
File nameAmd64_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.1.7600.20971_none_53ba481b8b0cefb3.manifest
File versionNot applicable
File size17,102
Date (UTC)23-May-2011
Time (UTC)05:50
File nameAmd64_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.1.7601.21732_none_55cce51b88120532.manifest
File versionNot applicable
File size17,102
Date (UTC)23-May-2011
Time (UTC)07:12
File nameWow64_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.1.7600.20971_none_5e0ef26dbf6db1ae.manifest
File versionNot applicable
File size7,298
Date (UTC)23-May-2011
Time (UTC)04:52
File nameWow64_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.1.7601.21732_none_60218f6dbc72c72d.manifest
File versionNot applicable
File size7,298
Date (UTC)23-May-2011
Time (UTC)06:25
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_4b052142e5b2a6b6c47bf9136b22e276_31bf3856ad364e35_6.1.7601.21732_none_059b77efcb2c36cb.manifest
File versionNot applicable
File size1,060
Date (UTC)23-May-2011
Time (UTC)12:13
File nameIa64_b9913863d39feeef6b4f9a0e907ec658_31bf3856ad364e35_6.1.7600.20971_none_53c3be82360c26f0.manifest
File versionNot applicable
File size1,060
Date (UTC)23-May-2011
Time (UTC)12:13
File nameIa64_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.1.7600.20971_none_f79d508dd2ad8779.manifest
File versionNot applicable
File size17,099
Date (UTC)23-May-2011
Time (UTC)05:53
File nameIa64_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.1.7601.21732_none_f9afed8dcfb29cf8.manifest
File versionNot applicable
File size17,099
Date (UTC)23-May-2011
Time (UTC)07:13
File nameWow64_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.1.7600.20971_none_5e0ef26dbf6db1ae.manifest
File versionNot applicable
File size7,298
Date (UTC)23-May-2011
Time (UTC)04:52
File nameWow64_microsoft-windows-snmp-agent-service_31bf3856ad364e35_6.1.7601.21732_none_60218f6dbc72c72d.manifest
File versionNot applicable
File size7,298
Date (UTC)23-May-2011
Time (UTC)06:25

Properties

Article ID: 2555958 - Last Review: August 13, 2012 - Revision: 2.0
Applies to
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard
  • Windows Server 2008 Standard without Hyper-V
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2555958

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