Update Rollup 5 for Microsoft Dynamics CRM 2011 is available

Update Rollup 5 for Microsoft Dynamics CRM 2011 is available. This article describes the hotfixes and the updates that are included in this update rollup. This update rollup is available for all languages that are supported by Microsoft Dynamics CRM 2011.

Build number and file names for this update rollup

The build number of the update packages for the following components is 5.0.9688.1533.

• Microsoft Dynamics CRM 2011 Server
• Microsoft Dynamics CRM 2011 for Microsoft Office Outlook
• Microsoft Dynamics CRM 2011 E-mail Router
• Microsoft Dynamics CRM 2011 Report Authoring Extension
• Microsoft Dynamics CRM 2011 Language Pack
• Microsoft Dynamics CRM 2011 Reporting Extensions

The file names for the 32-bit versions of the update rollup packages are as follows:

• CRM2011-Client-KB2567454-LangID-i386.exe
• CRM2011-Router-KB2567454-LangID-i386.exe
• CRM2011-Bids-KB2567454-LangID-i386.exe
• CRM2011-Mui-KB2567454-LangID-i386.exe

The file names for the 64-bit versions of the update rollup packages are as follows:

• CRM2011-Server-KB2567454-LangID-amd64.exe
• CRM2011-Client-KB2567454-LangID-amd64.exe
• CRM2011-Mui-KB2567454-LangID-amd64.exe
• CRM2011-Router-KB2567454-LangID-amd64.exe
• CRM2011-Srs-KB2567454-LangID-amd64.3exe

Update rollup information

Update Rollup 5 for Microsoft Dynamics CRM 2011 will be available for on-premise customers on October 25, 2011. For online customers, Update Rollup 5 for Microsoft Dynamics CRM 2011 will be applied to production servers beginning October 17, 2011 with a completion date no later than October 25, 2011.

The following file is available for download from the Microsoft Download Center:
Download the 2567454 package now. Release Date: October 25, 2011

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Installation information

Windows Update Installation

Available November 8, 2011

To automatically install Update Rollup 5 for Microsoft Dynamics CRM 2011, you can use Windows Update. Update Rollup 5 for Microsoft Dynamics CRM 2011 will be available on Windows Update on November 8, 2011.

Note Update Rollup 5 cannot be removed. Specific database updates are applied in Update Rollup 5 that will not let you uninstall Update Rollup 5. You should back up your databases before you install this update.

You can also set Windows to automatically install recommended updates. This setting can address noncritical problems and help improve your computing experience. Optional updates are not downloaded or installed automatically.

To learn more about the kinds of updates that Microsoft publishes, visit the following Microsoft websites:To install Update Rollup 5 for Microsoft Dynamics CRM 2011 by using Windows Update, follow these steps:

1. Click Start, and then type Update in the Start Search box. In the list of results, click Windows Update.
2. In the navigation pane, click Check for updates, and then wait while Windows checks for the latest updates for your computer.
3. If you receive a message that states that important updates are available or that prompts you to review important updates, you can view and select the important updates to install.
4. In the list, click any important update for more information. Click to select the check box for any updates that you want to install, and then click OK.
5. Click Install updates.
6. Read and accept the license terms, and then click Finish (if the update requires this action). If you are prompted for an administrator password, type the password. If you are prompted for a confirmation, provide the confirmation.

Manual installation

To manually install Update Rollup 5 for Microsoft Dynamics CRM 2011, follow these steps:

1. Visit the following Microsoft Update catalog website:
   The Microsoft Update Catalog

   (http://catalog.update.microsoft.com/v7/site/home.aspx)
2. Type 2567454 in the Search box, and then click Search.
3. Click Add to add the update to the basket.
4. Click Download.
5. Click Browse, specify the folder to which you want to download the update, and then click OK.
6. Click Continue, and then click I Accept to accept the Microsoft Software License Terms.
7. When the update is downloaded to the location that you specified, click Close.

For more information about the Microsoft Update catalog, click the following article number to view the article in the Microsoft Knowledge Base:

Additional installation information

• After you install this update rollup, exit any existing CRM sessions, and then start a new CRM session to incorporate the changes.
• When you de-provision a Language Pack, the language settings of all Microsoft Dynamics CRM users who are using that language will revert to the default language. The re-provisioning process does not update the language settings of users. Therefore, users must reset their language settings in the personal options section when they log on to Microsoft Dynamics CRM 2011.

Prerequisites

You must have Microsoft Dynamics CRM 2011 build 5.0.9688.583 installed to apply this update rollup.

For more information about Microsoft Dynamics CRM 2011 build 5.0.9688.583, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

If you are prompted, restart the computer after you apply the update rollup.

Removal information

You cannot remove Update Rollup 5. Specific database updates are applied in Update Rollup 5 that will not let you uninstall Update Rollup 5. You should back up your databases before you install this update.

Dynamics CRM Q4 Service Update

Update Rollup 5 also contains the Dynamics CRM Q4 Service Update features. For more information about the Dynamics CRM Q4 Service Update features, visit the following Microsoft website:

Issues that are resolved in Update Rollup 5 for Microsoft Dynamics CRM 2011

Update Rollup 5 is a cumulative update rollup that includes all the fixes for the issues that are documented in Update Rollup 1 through Update Rollup 4.

For more information about previous update rollups and the issues that they resolve, click the following article numbers to view the articles in the Microsoft Knowledge Base: Update Rollup 5 contains the following additional fixes and updates:

• "Microsoft Dynamics CRM 2011 E-mail Router" is displayed incorrectly as "Microsoft Dynamics CRM E-mail Router."
• When you open a view in the Microsoft Dynamics CRM client for Outlook, both the date and the time are displayed, even though the field is formatted to display only the date.
• When you change the default Outlook filters by using the Microsoft Dynamics CRM SDK, duplicate filters appear in the Offline Filter dialog in the Microsoft Dynamics CRM Client for Outlook.
• Consider the following scenario:
  • You click New to create a new record in Microsoft Dynamics CRM 2011.
  • You enter data, and then click Save.
  • You press F5 to update the record.
  In this scenario, a new record without data is displayed instead of the refreshed record that you created.
• Consider the following scenario:
  • In a Microsoft Dynamics CRM 2011 organization, you create a new option set that contains string values for the each label.
  • You add the custom option set to the OOB Account Entity form.
  • You create a dialog and try to assign a dynamic value to a query variable by using Form Assistant.
  In this scenario, the attribute picklist values are filtered to show only attributes that are defined as numeric values.
• After you upgrade from Microsoft Dynamics CRM 4.0 to Microsoft Dynamics CRM 2011, the workflow instances that were waiting to be executed do not start at the correct location. Instead, the workflow instances start at the beginning.
• When you switch between user dashboards and navigation panes in Windows Internet Explorer 9, Internet Explorer 9 crashes or the navigation operation fails.
• When you change personal options or the system settings for an Organization in Microsoft Dynamics CRM 2011, you receive an "unhandled exception" error when you click Accept.
• When you enable additional languages for an organization, the operation fails and you receive an unexpected error message.
• When you try to save an activity record with a duration greater than one hour in the Polish version of Microsoft Dynamics CRM 2011, you receive the following error message:
  
  
  An error has occurred
• The time stamps on reports in Microsoft Dynamics CRM are incorrect. The time is one hour behind the expected time.
• You cannot import email messages to Microsoft Dynamics CRM 2011 if the From field of the email message contains a sender other than a user or queue in Microsoft Dynamics CRM.
• The time zone and daylight saving time of multiple countries are incorrect.
• Help is not available for the System Checks screen in the Reporting Extensions installation.
• Mobile Express Device Detection is updated to redirect mobile devices to the correct URL.
• The DoNotIgnoreInternetEmailToQueues option is moved to the database organization settings. Therefore, you can set this option in both online and onsite deployments of Microsoft Dynamics CRM.
• The EnableRetrieveMultipleOptimization option is moved to the database organization settings. Therefore, you can set this option in both online and onsite deployments of Microsoft Dynamics CRM.

Hotfixes and updates that you must enable or configure manually

Update Rollup 5 for Microsoft Dynamics CRM 2011 does not contain any hotfixes or any updates that you must configure manually.

Update Rollup 4 for Microsoft Dynamics CRM 2011 does not contain any hotfixes or any updates that you must configure manually.

Update Rollup 3 for Microsoft Dynamics CRM 2011 does not contain any hotfixes or any updates that you must configure manually.

Update Rollup 2 for Microsoft Dynamics CRM 2011 contains the following hotfixes and updates that you must enable or configure manually. To enable or to configure these hotfixes or these updates on the server that is running Microsoft Dynamics CRM 2011, follow the instructions in the following Microsoft Knowledge Base article. The article contains steps that you can follow before you install Update Rollup 2 for Microsoft Dynamics CRM 2011 if you want to maintain the functionality of the release version of Microsoft Dynamics CRM 2011:Update Rollup 1 for Microsoft Dynamics CRM 2011 does not contain any hotfixes or any updates that you must configure manually.