You cannot access allowed applications that are managed by AppLocker in Windows 7 or in Windows Server 2008 R2

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Article ID: 2568041 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • In a network environment, you manage software restriction policies by applying AppLocker rules.
  • You apply the AppLocker rules by using a Group Policy setting.
  • You log on a client computer in the network. The computer is running Windows 7 or Windows Server 2008 R2. 
In this scenario, you cannot access allowed applications.

Note This issue is more likely to occur on client computers that have a slow WAN connection.

CAUSE

This issue occurs because the synchronization mechanism between Group Policy and AppLocker is broken.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0.21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Appid-ppdlic.xrm-msNot applicable3,01316-Jul-201104:37Not applicable
Appid.sys6.1.7600.2101050,17616-Jul-201102:39x86
Appidapi.dll6.1.7600.1638550,68814-Jul-200901:14x86
Appidcertstorecheck.exe6.1.7600.1638516,89614-Jul-200901:14x86
Appidpolicyconverter.exe6.1.7600.2101097,79216-Jul-201104:22x86
Appidsvc.dll6.1.7600.2101029,69616-Jul-201104:23x86
Appid-ppdlic.xrm-msNot applicable3,01316-Jul-201105:08Not applicable
Appid.sys6.1.7601.1751450,17620-Nov-201009:29x86
Appidapi.dll6.1.7600.1638550,68814-Jul-200901:14x86
Appidcertstorecheck.exe6.1.7600.1638516,89614-Jul-200901:14x86
Appidpolicyconverter.exe6.1.7601.2177297,79216-Jul-201104:50x86
Appidsvc.dll6.1.7601.2177229,69616-Jul-201104:51x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Appid-ppdlic.xrm-msNot applicable3,01316-Jul-201105:34Not applicable
Appid.sys6.1.7600.2101061,44016-Jul-201103:16x64
Appidapi.dll6.1.7600.1638558,36814-Jul-200901:40x64
Appidcertstorecheck.exe6.1.7600.1638517,92014-Jul-200901:38x64
Appidpolicyconverter.exe6.1.7600.21010148,48016-Jul-201105:17x64
Appidsvc.dll6.1.7600.2101034,30416-Jul-201105:19x64
Appid-ppdlic.xrm-msNot applicable3,01316-Jul-201105:44Not applicable
Appid.sys6.1.7601.1751461,44020-Nov-201010:14x64
Appidapi.dll6.1.7600.1638558,36814-Jul-200901:40x64
Appidcertstorecheck.exe6.1.7600.1638517,92014-Jul-200901:38x64
Appidpolicyconverter.exe6.1.7601.21772148,48016-Jul-201105:24x64
Appidsvc.dll6.1.7601.2177234,30416-Jul-201105:25x64
Appidapi.dll6.1.7600.2101050,68816-Jul-201104:23x86
Appidapi.dll6.1.7601.2177250,68816-Jul-201104:51x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Appid-ppdlic.xrm-msNot applicable3,01316-Jul-201104:15Not applicable
Appid.sys6.1.7600.21010130,56016-Jul-201102:27IA-64
Appidapi.dll6.1.7600.16385116,73614-Jul-200901:45IA-64
Appidcertstorecheck.exe6.1.7600.2101039,42416-Jul-201103:59IA-64
Appidpolicyconverter.exe6.1.7600.21010282,62416-Jul-201103:59IA-64
Appidsvc.dll6.1.7600.2101074,24016-Jul-201104:01IA-64
Appid-ppdlic.xrm-msNot applicable3,01316-Jul-201104:28Not applicable
Appid.sys6.1.7601.17514130,56020-Nov-201008:39IA-64
Appidapi.dll6.1.7600.16385116,73614-Jul-200901:45IA-64
Appidcertstorecheck.exe6.1.7601.2177239,42416-Jul-201104:10IA-64
Appidpolicyconverter.exe6.1.7601.21772282,62416-Jul-201104:10IA-64
Appidsvc.dll6.1.7601.2177274,24016-Jul-201104:12IA-64
Appidapi.dll6.1.7600.2101050,68816-Jul-201104:23x86
Appidapi.dll6.1.7601.2177250,68816-Jul-201104:51x86

WORKAROUND

To work around this issue, use local rules for software restriction.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about AppLocker, visit the following Microsoft TechNet website:
General information about AppLocker
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size2,328
Date (UTC)16-Jul-2011
Time (UTC)08:19
PlatformNot applicable
File nameX86_45e6e4893f2193b5e2e1bdb6dea658ba_31bf3856ad364e35_6.1.7601.21772_none_0ae1f9e849d181c1.manifest
File versionNot applicable
File size693
Date (UTC)16-Jul-2011
Time (UTC)08:19
PlatformNot applicable
File nameX86_578bac36e7875a0e9376267fd5a2162c_31bf3856ad364e35_6.1.7600.21010_none_c8a76bf5ef512e98.manifest
File versionNot applicable
File size693
Date (UTC)16-Jul-2011
Time (UTC)08:19
PlatformNot applicable
File nameX86_microsoft-windows-appid_31bf3856ad364e35_6.1.7600.21010_none_57f292dc2c6463fc.manifest
File versionNot applicable
File size15,227
Date (UTC)16-Jul-2011
Time (UTC)08:24
PlatformNot applicable
File nameX86_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.21772_none_599a38cc29b976fa.manifest
File versionNot applicable
File size15,227
Date (UTC)16-Jul-2011
Time (UTC)08:24
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_aa87f25c511626b9c7111e7907bce80c_31bf3856ad364e35_6.1.7601.21772_none_9b8d74dad8183a82.manifest
File versionNot applicable
File size1,036
Date (UTC)16-Jul-2011
Time (UTC)08:19
PlatformNot applicable
File nameAmd64_ace7f58af333599c833bb59d62312fd9_31bf3856ad364e35_6.1.7600.21010_none_2580c4b07e1a71ff.manifest
File versionNot applicable
File size1,036
Date (UTC)16-Jul-2011
Time (UTC)08:19
PlatformNot applicable
File nameAmd64_microsoft-windows-appid_31bf3856ad364e35_6.1.7600.21010_none_b4112e5fe4c1d532.manifest
File versionNot applicable
File size15,231
Date (UTC)16-Jul-2011
Time (UTC)08:33
PlatformNot applicable
File nameAmd64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.21772_none_b5b8d44fe216e830.manifest
File versionNot applicable
File size15,231
Date (UTC)16-Jul-2011
Time (UTC)08:33
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,344
Date (UTC)16-Jul-2011
Time (UTC)08:19
PlatformNot applicable
File nameWow64_microsoft-windows-appid_31bf3856ad364e35_6.1.7600.21010_none_be65d8b21922972d.manifest
File versionNot applicable
File size3,356
Date (UTC)16-Jul-2011
Time (UTC)04:45
PlatformNot applicable
File nameWow64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.21772_none_c00d7ea21677aa2b.manifest
File versionNot applicable
File size3,356
Date (UTC)16-Jul-2011
Time (UTC)05:14
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_67065773ce3b7d6515b425284f9e052f_31bf3856ad364e35_6.1.7600.21010_none_fa2276da45e25e75.manifest
File versionNot applicable
File size1,034
Date (UTC)16-Jul-2011
Time (UTC)08:19
PlatformNot applicable
File nameIa64_8a037e5fd073cd3420c3eda3d168a207_31bf3856ad364e35_6.1.7601.21772_none_ab94e189c83469fc.manifest
File versionNot applicable
File size1,034
Date (UTC)16-Jul-2011
Time (UTC)08:19
PlatformNot applicable
File nameIa64_microsoft-windows-appid_31bf3856ad364e35_6.1.7600.21010_none_57f436d22c626cf8.manifest
File versionNot applicable
File size15,229
Date (UTC)16-Jul-2011
Time (UTC)08:19
PlatformNot applicable
File nameIa64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.21772_none_599bdcc229b77ff6.manifest
File versionNot applicable
File size15,229
Date (UTC)16-Jul-2011
Time (UTC)08:19
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,947
Date (UTC)16-Jul-2011
Time (UTC)08:19
PlatformNot applicable
File nameWow64_microsoft-windows-appid_31bf3856ad364e35_6.1.7600.21010_none_be65d8b21922972d.manifest
File versionNot applicable
File size3,356
Date (UTC)16-Jul-2011
Time (UTC)04:45
PlatformNot applicable
File nameWow64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.21772_none_c00d7ea21677aa2b.manifest
File versionNot applicable
File size3,356
Date (UTC)16-Jul-2011
Time (UTC)05:14
PlatformNot applicable

Properties

Article ID: 2568041 - Last Review: August 10, 2011 - Revision: 1.0
APPLIES TO
  • Windows 7 Professional
  • Windows 7 Enterprise
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2568041

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