"550 Access is denied" error message when you upload a file to a virtual directory in Windows 7 or in Windows Server 2008 R2

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Article ID: 2581719 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You run Microsoft FTP Service 7.5 for Internet Information Services 7.5 (IIS 7.5) on a computer that is running Windows 7 or Windows Server 2008 R2.
  • The computer is in a workgroup.
  • You create an FTP site and configure its authentication method to Basic Authentication on the computer.
  • You create a Universal Naming Convention (UNC) virtual directory on the FTP site, and select the Application-User (pass-through authentication) option.
  • You use the ftp://ftp.exe utility to try to upload a file to the virtual directory.
  • The name of the file contains the "~" symbol followed by a numeric character or characters. For example, the file name is "~123.txt."
In this scenario, you cannot upload the file. Additionally, you receive the following error message:

550 Access is denied
Notes
  • This issue does not occur in Windows Server 2003.
  • This issue does not occur if you remove the "~" symbol or the numeric character or characters. For example, this issue does not occur if you rename the file to "~test.txt."
  • This issue also occurs when you run Microsoft FTP Service 7.5 for Internet Information Services 7.0 (IIS 7.0). To obtain the fix, contact Microsoft Customer Service and Support. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft Website:
    Microsoft Support


Resolution

To resolve this issue, install the following hotfix on the computer.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer if the FTP service is running when you install this hotfix. To avoid a restart, stop the FTP service before you install this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ftpconfigext.dll7.5.7600.2106916,38414-Oct-201104:32x86
Ftpctrlps.dll7.5.7600.210699,72814-Oct-201104:32x86
Ftpmib.dll7.5.7600.2106910,24014-Oct-201104:32x86
Ftpres.dll7.5.7600.2106914,84814-Oct-201104:23x86
Ftpsvc.dll7.5.7600.21069309,24814-Oct-201104:32x86
Ftpsvc.mofNot applicable69,25213-Oct-201123:39Not applicable
Ftpconfigext.dll7.5.7601.2183916,38414-Oct-201106:10x86
Ftpctrlps.dll7.5.7600.142949,72814-Jul-200901:15x86
Ftpmib.dll7.5.7600.1638510,24014-Jul-200901:15x86
Ftpres.dll7.5.7600.1429414,84814-Jul-200901:05x86
Ftpsvc.dll7.5.7601.21839310,27214-Oct-201106:10x86
Ftpsvc.mofNot applicable69,25213-Jul-200921:05Not applicable
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ftpconfigext.dll7.5.7600.2106918,43214-Oct-201105:26x64
Ftpctrlps.dll7.5.7600.2106913,82414-Oct-201105:26x64
Ftpmib.dll7.5.7600.2106912,80014-Oct-201105:26x64
Ftpres.dll7.5.7600.2106914,84814-Oct-201105:12x64
Ftpsvc.dll7.5.7600.21069350,20814-Oct-201105:26x64
Ftpsvc.mofNot applicable69,25213-Oct-201123:35Not applicable
Ftpconfigext.dll7.5.7601.2183918,43214-Oct-201118:35x64
Ftpctrlps.dll7.5.7600.1429413,82414-Jul-200901:40x64
Ftpmib.dll7.5.7600.1638512,80014-Jul-200901:40x64
Ftpres.dll7.5.7600.1429414,84814-Jul-200901:27x64
Ftpsvc.dll7.5.7601.21839350,72014-Oct-201118:35x64
Ftpsvc.mofNot applicable69,25213-Jul-200920:50Not applicable
For all supported IA-64–based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ftpconfigext.dll7.5.7600.2106940,96014-Oct-201104:09IA-64
Ftpctrlps.dll7.5.7600.2106922,52814-Oct-201104:09IA-64
Ftpmib.dll7.5.7600.2106923,55214-Oct-201104:09IA-64
Ftpres.dll7.5.7600.2106914,84814-Oct-201103:59IA-64
Ftpsvc.dll7.5.7600.21069781,82414-Oct-201104:09IA-64
Ftpsvc.mofNot applicable69,25213-Oct-201123:15Not applicable
Ftpconfigext.dll7.5.7601.2183940,96014-Oct-201104:14IA-64
Ftpctrlps.dll7.5.7600.1429422,52814-Jul-200901:46IA-64
Ftpmib.dll7.5.7600.1638523,55214-Jul-200901:46IA-64
Ftpres.dll7.5.7600.1429414,84814-Jul-200901:35IA-64
Ftpsvc.dll7.5.7601.21839785,40814-Oct-201104:14IA-64
Ftpsvc.mofNot applicable69,25213-Jul-200920:48Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size2,461
Date (UTC)14-Oct-2011
Time (UTC)21:34
PlatformNot applicable
File nameX86_61cd361df474baeb1f7d2f3ce5ccf314_31bf3856ad364e35_6.1.7600.21069_none_04e3cefda321c0ca.manifest
File versionNot applicable
File size698
Date (UTC)14-Oct-2011
Time (UTC)21:34
PlatformNot applicable
File nameX86_b43cbce99c5fc75a9706e65974fd5727_31bf3856ad364e35_6.1.7601.21839_none_bbf7ce94dccca200.manifest
File versionNot applicable
File size698
Date (UTC)14-Oct-2011
Time (UTC)21:34
PlatformNot applicable
File nameX86_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.1.7600.21069_none_4ae48c210ffe6acc.manifest
File versionNot applicable
File size30,056
Date (UTC)14-Oct-2011
Time (UTC)05:04
PlatformNot applicable
File nameX86_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.1.7601.21839_none_4ceb82af0d0c4cca.manifest
File versionNot applicable
File size31,009
Date (UTC)14-Oct-2011
Time (UTC)21:40
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_c790ac59fcb3ac4ea3e74cd0419235a7_31bf3856ad364e35_6.1.7601.21839_none_e2f35d23bab00b72.manifest
File versionNot applicable
File size1,046
Date (UTC)14-Oct-2011
Time (UTC)21:34
PlatformNot applicable
File nameAmd64_ec101193a4dcd04a074f1db0c18b4fc8_31bf3856ad364e35_6.1.7600.21069_none_98a4ae309a9c6ae6.manifest
File versionNot applicable
File size1,046
Date (UTC)14-Oct-2011
Time (UTC)21:34
PlatformNot applicable
File nameAmd64_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.1.7600.21069_none_a70327a4c85bdc02.manifest
File versionNot applicable
File size30,062
Date (UTC)14-Oct-2011
Time (UTC)06:00
PlatformNot applicable
File nameAmd64_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.1.7601.21839_none_a90a1e32c569be00.manifest
File versionNot applicable
File size31,015
Date (UTC)14-Oct-2011
Time (UTC)21:47
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,895
Date (UTC)14-Oct-2011
Time (UTC)21:34
PlatformNot applicable
File nameWow64_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.1.7600.21069_none_b157d1f6fcbc9dfd.manifest
File versionNot applicable
File size11,616
Date (UTC)14-Oct-2011
Time (UTC)04:48
PlatformNot applicable
File nameWow64_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.1.7601.21839_none_b35ec884f9ca7ffb.manifest
File versionNot applicable
File size11,616
Date (UTC)14-Oct-2011
Time (UTC)06:49
PlatformNot applicable
Additional files for all supported IA-64–based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_1448f88688e7a8e8ee1f0d86ca5a33e4_31bf3856ad364e35_6.1.7601.21839_none_cda2622053130bb2.manifest
File versionNot applicable
File size1,044
Date (UTC)14-Oct-2011
Time (UTC)21:33
PlatformNot applicable
File nameIa64_e9f01ba10298a5163b4153b7ce9bd928_31bf3856ad364e35_6.1.7600.21069_none_c02ed8578f2b3fc3.manifest
File versionNot applicable
File size1,044
Date (UTC)14-Oct-2011
Time (UTC)21:33
PlatformNot applicable
File nameIa64_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.1.7600.21069_none_4ae630170ffc73c8.manifest
File versionNot applicable
File size30,059
Date (UTC)14-Oct-2011
Time (UTC)05:55
PlatformNot applicable
File nameIa64_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.1.7601.21839_none_4ced26a50d0a55c6.manifest
File versionNot applicable
File size31,012
Date (UTC)14-Oct-2011
Time (UTC)21:34
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,943
Date (UTC)14-Oct-2011
Time (UTC)21:33
PlatformNot applicable
File nameWow64_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.1.7600.21069_none_b157d1f6fcbc9dfd.manifest
File versionNot applicable
File size11,616
Date (UTC)14-Oct-2011
Time (UTC)04:48
PlatformNot applicable
File nameWow64_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.1.7601.21839_none_b35ec884f9ca7ffb.manifest
File versionNot applicable
File size11,616
Date (UTC)14-Oct-2011
Time (UTC)06:49
PlatformNot applicable

Properties

Article ID: 2581719 - Last Review: July 24, 2012 - Revision: 2.0
Applies to
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows 7 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 for Itanium-Based Systems
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2581719

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