Email messages in the Sent Items folder have the same PR_INTERNET_MESSAGE_ID property in an Exchange environment

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Article ID: 2592398 - View products that this article applies to.
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Symptoms

Consider the following scenarios in a Microsoft Exchange Server 2013 or Microsoft Exchange Server 2010 environment:

Scenario 1

  • You create an email message and save the email message as an Outlook Template (.oft) file in Microsoft Outlook.
  • You open the .oft file, you generate an email message, and then you send the email message.
  • You open the .oft file, you generate another email message, and then you send the email message.

Scenario 2

  • You send an email message in Outlook.
  • You open the email message in the Sent Items folder, and then you resend the email message.

Scenario 3

  • You create an email message and save the email message in the Drafts folder.
  • You copy and paste the email message into a folder in Outlook.
  • You send both email messages.

In these scenarios, the two email messages in the Sent Items folder of the mailbox have the same PR_INTERNET_MESSAGE_ID property in the Microsoft Exchange Server MPAI Editor (MFCMAPI). Additionally, the second email message that you send is not delivered to recipients, and you do not receive a non-delivery report (NDR).

Cause

This issue occurs because the Exchange store handles the PR_INTERNET_MESSAGE_ID property incorrectly for the two email messages.

Resolution

To resolve this issue in Exchange Server 2013, install the following cumulative update:
2936880 Cumulative Update 5 for Exchange Server 2013


To resolve this issue in Exchange Server 2010, install the following update rollup: 
2661854 Description of Update Rollup 2 for Exchange Server 2010 Service Pack 2

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about how to create an email message template by using Outlook 2010, visit the following Microsoft website:
How to create an email message template in Outlook 2010
For more information about how to resend an email message in Outlook 2010, visit the following Microsoft website:
How to resend an email message in Outlook 2010
For more information about the PR_INTERNET_MESSAGE_ID property, visit the following Microsoft website:
General information about the PR_INTERNET_MESSAGE_ID property

Properties

Article ID: 2592398 - Last Review: May 27, 2014 - Revision: 2.0
Applies to
  • Microsoft Exchange Server 2013 Enterprise
  • Microsoft Exchange Server 2013 Standard
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2592398

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