Article ID: 259279
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Symptoms

When you start Windows, Internet Explorer, or a Windows-based program, you may receive the following error message:
Runtime Error 216 at Address

Cause

This issue can occur if your computer is infected with a SubSeven Trojan virus.

To determine if your computer is infected with this virus, visit the following Web sites:
http://www.symantec.com/avcenter/venc/data/backdoor.subseven.html
http://www.europe.f-secure.com/v-descs/subseven.shtml

Resolution

To resolve this issue, run an updated antivirus program to remove the virus from your computer.

Make sure that all your infected computers are physically disconnected from the Internet and any other networks while you work to resolve this issue. For instructions about how to recover an infected computer, visit the following Carnegie Mellon Web site:
http://www.cert.org/tech_tips/win-UNIX-system_compromise.html
Microsoft does not provide software that can detect or remove computer viruses. If you suspect or confirm that your computer is infected with a virus, obtain current antivirus software. For a list of antivirus software manufacturers, click the following article number to see the article in the Microsoft Knowledge Base:
49500 List of Antivirus Software Vendors

More information

For additional information about distributed denial-of-service attacks and Trojan viruses, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/cc722931.aspx
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For additional information about the "Runtime Error 216" error message, see the following article in the Microsoft Knowledge Base:
189989 Error Message: Runtime Error 216 at 00009275

Properties

Article ID: 259279 - Last Review: June 19, 2014 - Revision: 5.0
Keywords: 
kb3rdparty kbenv kbprb KB259279

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