Article ID: 2593557 - View products that this article applies to.
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Symptoms

When you use Microsoft Outlook to add or to remove a delegate, the delegate is not added or deleted. Additionally, you receive the following error message:

The Delegates settings were not saved correctly. Unable to activate send-on-behalf-of list. You do not have sufficient permission to perform this operation on this object.

Cause

When you add a delegate, Outlook also tries to grant "send on behalf of" permission to the delegate by default. This permission is written to the publicDelegates attribute of your user object in Active Directory.

The issue that is described in "Symptoms" can occur for either (or both) of the following reasons.

  • The global catalog (GC) server to which your Outlook client is connected is not local to your domain.

    If your Outlook client is connected to a GC that is not local to your domain, the publicDelegates attribute cannot be written to your user object in Active Directory.

  • The SELF object does not have the Write Personal Information right on your Active Directory user object.

Resolution

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756  How to back up and restore the registry in Windows

Outlook can be configured to enable you to add delegates without requiring you to grant the "send on behalf of" permission. 

To have us configure Outlook to enable you to add delegates without requiring you to grant the "send on behalf of" permission, go to the "Fix it for me" section. If you prefer to do this yourself, go to the "Let me fix it myself" section.

Fix it for me

To configure Outlook to enable you to add delegates without requiring you to grant the "send on behalf of" permission automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.

For Windows 7 or Windows 8

Microsoft Fix it
Fix this problem
Microsoft Fix it 20093



For Windows Vista, Windows XP, Windows Server 2008 or Windows Server 2003

Microsoft Fix it
Fix this problem
Microsoft Fix it 50689



Note This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD so that you can run it on the computer that has the problem.

Note We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email message.

Let me fix it myself

To configure Outlook to enable you to add delegates without requiring you to grant the "send on behalf of" permission yourself, follow these steps:

  1. Exit Outlook.
  2. Start Registry Editor. To do this, use one of the following procedures, as appropriate for your situation.

    Windows Vista
  3.  
    1. Click Start, type regedit in the Start Search box, and then press ENTER.
    2. If you are prompted for an administrator password or for confirmation, type the password or click Continue.

    Windows XP

    1. Click Start, and then click Run.
    2. If you are prompted for an administrator password or for confirmation, type the password or click Continue.
  4. Locate and then click the following registry subkey:

        HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Preferences

    If you use policies, click the following subkey:

        HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\x.0\Outlook\Preferences

    Note: x.0
    in the above registry key represents your Outlook version. Please use one of the following values.

    Outlook 2013: 15.0
    Outlook 2010: 14.0

    Outlook 2007: 12.0
    Outlook 2003: 11.0

  5. After you select the subkey that is specified in step 3, click New on the Edit menu, and then click DWORD Value.
  6. Type IgnoreSOBError, and then press Enter.
  7. Right-click IgnoreSOBError, and then click Modify.
  8. In the Value data box, type 1, and then click OK.
  9. On the File menu, click Exit to exit Registry Editor.

After you add the registry value, you can add a delegate without having write permissions to your own user object on the global catalog server. When you do this, a message that resembles the following message is logged in the Windows Application log to help track the event:

Source: Outlook
Category: None
Event ID: 27
Type: Error
User: N/A
Computer: computer_name

Description:
SOB error ignored

More Information

The "send on behalf of" permission is not needed for meeting-related messages. Microsoft Exchange Server specifically does not require that you have "send on behalf of" permissions to send a meeting request on behalf of another user. Therefore, even without the "send on behalf of" permission, delegates can successfully send meeting requests on behalf of the calendar owner.

However, when you use a delegate that does not have the "send on behalf of" permission to send a non-meeting-related message on behalf of the owner, the operation fails. For example, if a delegate tried to send an informational message "from the boss," that operation would fail. This is because the "send on behalf of" permission was not successfully granted.

If you want to grant another user the "send on behalf of" permission on your mailbox, you can do this on the Exchange Server. To do this in Exchange Server 2003, use the Delivery Restrictions button on the Exchange General tab of the Mailbox properties. For more information about the Exchange General tab, visit the following Microsoft website:

For more information about how to grant "send on behalf of" permissions in Exchange Server 2007, visit the following Microsoft website:

http://technet.microsoft.com/en-us/library/bb124406(EXCHG.80).aspx

For information about how to grant "send on behalf of" permissions in Exchange Server 2010, visit the following Microsoft website:

http://technet.microsoft.com/en-us/library/bb124255.aspx

For additional history on this problem, please see the original Hotfix articles where the IgnoreSOBError registry value was first introduced.

950794 Error message when you try to add a delegate in Outlook 2007: "The Delegates settings were not saved correctly"
http://support.microsoft.com/default.aspx?scid=kb;EN-US;950794

946208 Error message when you try to add a delegate in Outlook 2003: "The Delegates settings were not saved correctly"
http://support.microsoft.com/default.aspx?scid=kb;EN-US;946208
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2593557 - Last Review: September 13, 2013 - Revision: 11.0
Applies to
  • Microsoft Outlook 2013
  • Microsoft Outlook 2010
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2003
Keywords: 
KB2593557

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