Article ID: 2598364 - View products that this article applies to.
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Symptoms

When you use RPC time-out registry entries or policies in Microsoft Office Outlook 2007 or in an earlier version of Outlook, and then you upgrade to Outlook 2010, you receive the following message in the taskbar:
Outlook is retrieving data from the Microsoft Exchange Server Server_Name.

Resolution

To resolve this issue, apply the following update:
2598374 Description of the Outlook 2010 hotfix package (Outlook-x-none.msp): June 26, 2012


Registry key information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
After you install the hotfix package, to have us enable the hotfix for you, go to the "Fix it for me" section. If you prefer to enable the hotfix yourself, go to the "Let me fix it myself" section.

Fix it for me

To enable the hotfix automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.
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assets fixit1
Fix this problem
Microsoft Fix it 50918
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Notes
  • Install hotfix that is described in Microsoft Knowledge Base (KB) article 2598374 before you run this Fix it solution.
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.

Let me fix it myself

After you install the hotfix package, follow these steps to enable the hotfix:

  1. Click Start, click Run, type regedit in the Open box, and then clickOK.
  2. Locate and then select the following registry subkey:

    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook
  3. On the Edit menu, point to New, click Key.
  4. Type RPC, and then press ENTER.
  5. Locate and then select the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\RPC
  6. On the Edit menu, point to New, and then click DWORD (32-bit) Value.
  7. Type TimeToShowRPCMessage, and then press ENTER.
  8. In the Details pane, right-click TimeToShowRPCMessage, and then click Modify.
  9. In the Value data box, type 10000, and then click OK.
  10. Exit Registry Editor.


Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


Properties

Article ID: 2598364 - Last Review: September 12, 2013 - Revision: 5.0
Applies to
  • Microsoft Outlook 2010
Keywords: 
kbqfe kbsurveynew kbexpertisebeginner kbfixme kbmsifixme KB2598364

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