Black screen during a Remote Assistance session in Windows Vista, in Windows Server 2008, in Windows 7, or in Windows Server 2008 R2

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Article ID: 2614066 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a computer that is running one of the following operating systems:
    • Windows Vista
    • Windows Server 2008
    • Windows 7
    • Windows Server 2008 R2
  • The computer joins a domain. The following Group Policy settings are enabled in the domain:
    User Account Control: Allow UIAccess applications to prompt for elevation without using the secure desktop
    User Account Control: Switch to the secure desktop when prompting for elevation
  • You use a standard user account to log on to the computer. This standard user account belongs to specific groups that have some administrative privileges. For example, the account belongs to the Backup Operators group, to the Network Configuration Operators group, or to the Power Users group.
  • You request remote assistance from an administrator.
  • The administrator creates a Remote Assistance session on the computer.
  • The administrator tries to run a program on the computer. The program requires elevated user rights.
In this scenario, you are prompted to enter the credentials of the administrator. Additionally, the administrator receives a black screen in the Remote Assistance session.

CAUSE

When a standard user account has been granted some additional privileges, the the remote administrator is not presented User Access Control elevation prompts.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008
For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously-released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time and with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msra.exe6.0.6002.22716465,40814-Sep-201114:58x86
Msralegacy.tlb6.0.6002.227167,16814-Sep-201114:57Not Applicable
Racpldlg.dll6.0.6002.2271640,96015-Sep-201107:11x86
Sdchange.exe6.0.6002.2271682,94414-Sep-201114:58x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msra.exe6.0.6002.22716605,18414-Sep-201113:29x64
Msralegacy.tlb6.0.6002.227167,16814-Sep-201113:28Not Applicable
Racpldlg.dll6.0.6002.2271650,17614-Sep-201115:28x64
Sdchange.exe6.0.6002.2271689,60014-Sep-201113:28x64
Msra.exe6.0.6002.22716132,09614-Sep-201114:58x86
Msralegacy.tlb6.0.6002.227167,16814-Sep-201114:57Not Applicable
Racpldlg.dll6.0.6002.2271640,96015-Sep-201107:11x86
Sdchange.exe6.0.6002.2271682,94414-Sep-201114:58x86
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.21xxx Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.21xxx Windows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msra.exe6.1.7600.21049537,60009-Sep-201104:28x86
Racpldlg.dll6.1.7600.21049111,61609-Sep-201104:34x86
Msra.exe6.1.7601.21814537,60009-Sep-201106:14x86
Racpldlg.dll6.1.7601.21814111,61609-Sep-201106:22x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msra.exe6.1.7600.21049651,77609-Sep-201105:15x64
Racpldlg.dll6.1.7600.21049119,80809-Sep-201105:22x64
Msra.exe6.1.7601.21814652,28809-Sep-201106:18x64
Racpldlg.dll6.1.7601.21814119,80809-Sep-201106:27x64
Msra.exe6.1.7600.21049108,03209-Sep-201104:28x86
Msralegacy.tlb6.1.7600.210497,16809-Sep-201102:22Not Applicable
Racpldlg.dll6.1.7600.21049111,61609-Sep-201104:34x86
Sdchange.exe6.1.7600.2104940,96009-Sep-201104:29x86
Msra.exe6.1.7601.21814108,03209-Sep-201106:14x86
Msralegacy.tlb6.1.7601.218147,16809-Sep-201103:40Not Applicable
Racpldlg.dll6.1.7601.21814111,61609-Sep-201106:22x86
Sdchange.exe6.1.7601.2181440,96009-Sep-201106:14x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the User Account Control: Allow UIAccess applications to prompt for elevation without using the secure desktop Group Policy setting, visit the following Microsoft website:
General information about this "User Account Control" Group Policy setting
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: -
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size2,072
Date (UTC)15-Sep-2011
Time (UTC)10:34
PlatformNot Applicable
File nameX86_ea165c94d17fb0fc7e9b1a1217cd7b01_31bf3856ad364e35_6.0.6002.22716_none_ccb54267cd79c6c9.manifest
File versionNot Applicable
File size708
Date (UTC)15-Sep-2011
Time (UTC)10:34
PlatformNot Applicable
File nameX86_microsoft-windows-remoteassistance-exe_31bf3856ad364e35_6.0.6002.22716_none_39c368c5182c5d8f.manifest
File versionNot Applicable
File size64,841
Date (UTC)15-Sep-2011
Time (UTC)07:40
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_1c99ebdf1bf306a9305a3d799de225d6_31bf3856ad364e35_6.0.6002.22716_none_cc0d4be67f11c6b5.manifest
File versionNot Applicable
File size1,066
Date (UTC)15-Sep-2011
Time (UTC)10:34
PlatformNot Applicable
File nameAmd64_microsoft-windows-remoteassistance-exe_31bf3856ad364e35_6.0.6002.22716_none_95e20448d089cec5.manifest
File versionNot Applicable
File size64,883
Date (UTC)14-Sep-2011
Time (UTC)15:44
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,086
Date (UTC)15-Sep-2011
Time (UTC)10:34
PlatformNot Applicable
File nameWow64_microsoft-windows-remoteassistance-exe_31bf3856ad364e35_6.0.6002.22716_none_a036ae9b04ea90c0.manifest
File versionNot Applicable
File size59,763
Date (UTC)15-Sep-2011
Time (UTC)07:20
PlatformNot Applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size2,131
Date (UTC)09-Sep-2011
Time (UTC)18:19
PlatformNot Applicable
File nameX86_34ba752915ea08de558aaf6a0bf85ecf_31bf3856ad364e35_6.1.7601.21814_none_37531a48fa0374b2.manifest
File versionNot Applicable
File size708
Date (UTC)09-Sep-2011
Time (UTC)18:19
PlatformNot Applicable
File nameX86_730c4030dcee21c4ea3691df898b0895_31bf3856ad364e35_6.1.7600.21049_none_1e3487fe5aa23f82.manifest
File versionNot Applicable
File size708
Date (UTC)09-Sep-2011
Time (UTC)18:18
PlatformNot Applicable
File nameX86_895608f0562c3dd3c38c441084874243_31bf3856ad364e35_7.1.7600.21049_none_881413dd5ed2d0fe.manifest
File versionNot Applicable
File size708
Date (UTC)09-Sep-2011
Time (UTC)18:18
PlatformNot Applicable
File nameX86_8b34fb0a9f27c60f7974c4f31972f28c_31bf3856ad364e35_7.1.7601.21814_none_29f4e461ba6cbf29.manifest
File versionNot Applicable
File size708
Date (UTC)09-Sep-2011
Time (UTC)18:19
PlatformNot Applicable
File nameX86_microsoft-windows-remoteassistance-exe_31bf3856ad364e35_6.1.7600.21049_none_37e72c927c331e1f.manifest
File versionNot Applicable
File size64,178
Date (UTC)09-Sep-2011
Time (UTC)18:25
PlatformNot Applicable
File nameX86_microsoft-windows-remoteassistance-exe_31bf3856ad364e35_6.1.7601.21814_none_39e921ae7945816a.manifest
File versionNot Applicable
File size64,178
Date (UTC)09-Sep-2011
Time (UTC)18:25
PlatformNot Applicable
File nameX86_microsoft-windows-remoteassistance-exe_31bf3856ad364e35_7.1.7600.21049_none_2957a8d80719c6ee.manifest
File versionNot Applicable
File size60,096
Date (UTC)09-Sep-2011
Time (UTC)18:25
PlatformNot Applicable
File nameX86_microsoft-windows-remoteassistance-exe_31bf3856ad364e35_7.1.7601.21814_none_2b599df4042c2a39.manifest
File versionNot Applicable
File size60,096
Date (UTC)09-Sep-2011
Time (UTC)18:25
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_059fc41a22929b50a3f5908b9e57563b_31bf3856ad364e35_7.1.7601.21814_none_47a9a688ad79617f.manifest
File versionNot Applicable
File size712
Date (UTC)09-Sep-2011
Time (UTC)18:18
PlatformNot Applicable
File nameAmd64_1ab59f2d0e6e730ecd364ff9ae6cebea_31bf3856ad364e35_7.1.7600.21049_none_5ecd426c8a69bcaa.manifest
File versionNot Applicable
File size1,066
Date (UTC)09-Sep-2011
Time (UTC)18:18
PlatformNot Applicable
File nameAmd64_29866aa2d37c15aa3402619ea4939e5d_31bf3856ad364e35_6.1.7600.21049_none_c4cdc8c10e26275b.manifest
File versionNot Applicable
File size1,066
Date (UTC)09-Sep-2011
Time (UTC)18:18
PlatformNot Applicable
File nameAmd64_7062d8c46b86db3570b0ff424af9ef53_31bf3856ad364e35_6.1.7601.21814_none_54db55adb88692b0.manifest
File versionNot Applicable
File size1,066
Date (UTC)09-Sep-2011
Time (UTC)18:18
PlatformNot Applicable
File nameAmd64_88aad439304400352de4c0c72470e370_31bf3856ad364e35_7.1.7601.21814_none_5fbe4a620c9a590a.manifest
File versionNot Applicable
File size712
Date (UTC)09-Sep-2011
Time (UTC)18:18
PlatformNot Applicable
File nameAmd64_microsoft-windows-remoteassistance-exe_31bf3856ad364e35_6.1.7600.21049_none_9405c81634908f55.manifest
File versionNot Applicable
File size64,182
Date (UTC)09-Sep-2011
Time (UTC)18:19
PlatformNot Applicable
File nameAmd64_microsoft-windows-remoteassistance-exe_31bf3856ad364e35_6.1.7601.21814_none_9607bd3231a2f2a0.manifest
File versionNot Applicable
File size64,182
Date (UTC)09-Sep-2011
Time (UTC)18:19
PlatformNot Applicable
File nameAmd64_microsoft-windows-remoteassistance-exe_31bf3856ad364e35_7.1.7600.21049_none_8576445bbf773824.manifest
File versionNot Applicable
File size60,100
Date (UTC)09-Sep-2011
Time (UTC)18:19
PlatformNot Applicable
File nameAmd64_microsoft-windows-remoteassistance-exe_31bf3856ad364e35_7.1.7601.21814_none_87783977bc899b6f.manifest
File versionNot Applicable
File size60,100
Date (UTC)09-Sep-2011
Time (UTC)18:19
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,572
Date (UTC)09-Sep-2011
Time (UTC)18:18
PlatformNot Applicable
File nameWow64_microsoft-windows-remoteassistance-exe_31bf3856ad364e35_6.1.7600.21049_none_9e5a726868f15150.manifest
File versionNot Applicable
File size55,754
Date (UTC)09-Sep-2011
Time (UTC)04:52
PlatformNot Applicable
File nameWow64_microsoft-windows-remoteassistance-exe_31bf3856ad364e35_6.1.7601.21814_none_a05c67846603b49b.manifest
File versionNot Applicable
File size55,754
Date (UTC)09-Sep-2011
Time (UTC)06:39
PlatformNot Applicable
File nameWow64_microsoft-windows-remoteassistance-exe_31bf3856ad364e35_7.1.7600.21049_none_8fcaeeadf3d7fa1f.manifest
File versionNot Applicable
File size53,261
Date (UTC)09-Sep-2011
Time (UTC)04:53
PlatformNot Applicable
File nameWow64_microsoft-windows-remoteassistance-exe_31bf3856ad364e35_7.1.7601.21814_none_91cce3c9f0ea5d6a.manifest
File versionNot Applicable
File size53,261
Date (UTC)09-Sep-2011
Time (UTC)06:40
PlatformNot Applicable

Properties

Article ID: 2614066 - Last Review: January 10, 2012 - Revision: 3.0
APPLIES TO
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Standard
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows 7 Enterprise
  • Windows 7 Professional
  • Windows 7 Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2614066

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