Article ID: 2616319 - View products that this article applies to.
Assume that you use the Microsoft Dynamics CRM 2011 client for Microsoft Office Outlook and that folder redirection is enabled on the client. When you try to track an item or run the Synchronize with CRM function in this situation, you receive an error message that resembles the following:
[2011-09-07 11:11:08.517] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread: 24 |Category: Exception |User: 00000000-0000-0000-0000-000000000000 |Level: Error | CrmException..ctor
at CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException)
at CrmException..ctor(String message, Exception innerException)
at CrmSqlCeConnection.<Open>b__2(SqlCeException ex)
at ExceptionFilter.TryFilter(Action body, Predicate`1 filter, Action`1 catchClause)
>Crm Exception: Message: SQL CE Database file is being used by a different process, ErrorCode: -2147220970, InnerException: There is a file sharing violation. A different process might be using the file. [ \\<server>\C$\<user>\Microsoft\MSCRM\Client\OutlookSyncCache.sdf ].
This problem occurs because of a limitation in Microsoft SQL Server 2000 Windows CE Edition 3.5 (SQL Server CE 3.5).
NOTE: After Microsoft Dynamics CRM for Outlook Update Rollup 15 has been applied, it will automatically upgrade to SQL CE 4.0. Therefore, the resolution below is only necessary for Update Rollup 14 and lower.
To run Microsoft Dynamics CRM 2011 when the Application Data folder is located on a remote share, follow these steps:
WarningAfter you upgrade from SQL Server CE 3.5 to SQL Server CE 4.0, you may experience a decrease in performance the first time that you run Microsoft Dynamics CRM. This behavior occurs because Microsoft Dynamics CRM must re-create all caches. Some caches are affected by the size of the Inbox.
Verification stepsTo verify that you applied the resolution correctly, follow these steps:
List of databases in CRM
In order to use folder redirection in Microsoft Dynamics CRM, you must use Universal Naming Convention (UNC) paths.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/LN/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards
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