Messages sent by using the "Send As" and "Send on behalf" permissions are only copied to the Sent Items folder of the sender in an Exchange Server 2010 environment

Article ID: 2632409
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Symptoms

Consider the follow scenario:
  • In an Exchange Server 2010 environment, a user has a mailbox (MB1).
  • You grant the user "Send As" or "Send on behalf" permissions for another mailbox (MB2).
  • The user sends a message from MB1 on behalf of MB2.
In this scenario, the message is only copied to the Sent Items folder in MB1. You cannot configure Exchange Server 2010 so that the message is copied to the Sent Items folder of both MB1 and MB2.
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Cause

This issue occurs because Exchange Server 2010 was designed to copy messages to the Sent Items folder of the sender only.
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Resolution

To resolve this issue, install the following update rollup:
2706690
(http://support.microsoft.com/kb/2706690/ )
Description of Update Rollup 4 for Exchange Server 2010 Service Pack 2
This Rollup introduces the following new Exchange PowerShell commandlets:
  • Get-MailboxSentItemsConfiguration <mailbox id>

    This commandlet displays the configuration of the Sent Items folder in a specified mailbox.
  • Set-MailboxSentItemsConfiguration <mailbox id> [-SendAsItemsCopiedTo [Sender|SenderAndFrom]] [-SendOnBehalfOfItemsCopiedTo [Sender|SenderAndFrom]]

    This commandlet enables an administrator to configure which Sent Items folder a message is copied to.

    SendAsItemsCopiedTo changes where messages that are sent by using the "SendAs" permissions are copied.

    SendOnBehalfOfItemsCopiedTo changes where messages that are sent by using the "Send on Behalf Of" permissions are copied.

    Each command can use:
    Sender Copies the message to the Sent Items folder of the sender only

    SenderAndFrom Copies the message to the Sent Items folder of both the sender and the user on whose behalf the message was sent
Important The setting may be overridden when the following condition is true:
  • The DelegateSentItemsStyle registry key is set to a value of 1 on the Microsoft Outlook client.

Note You must manually change the attributes on mailboxes that existed before the update was applied. To do this, use the commands that are listed earlier in this article.

Note You must restart the Microsoft Information Store service for the change to take effect immediately.

Note Currently, you can configure Exchange Server 2010 to copy messages to either the Sent Items folder of the sender or the Sent Items folders of both the sender and the user on whose behalf the message was sent.
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Status

Microsoft has listened to customer feedback about messages that are sent by using the "SendAs" and "SendOnBehalfOf" permissions, and we have changed our product to better serve the needs of our customers
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More information

For more information about how to manage the "Send As" permissions for a mailbox, go to the following Microsoft website:
Manage "Send As" permissions for a mailbox
(http://technet.microsoft.com/en-us/library/bb676368.aspx)



For more information about the DelegateSentItemsStyle registry value, click the article number to view the article in the Microsoft Knowledge Base:
2703723
(http://support.microsoft.com/kb/2703723/ )
Email remains in the Outbox when you use the DelegateSentItemsStyle registry value



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Properties

Article ID: 2632409 - Last Review: October 25, 2012 - Revision: 5.0
Keywords: 
kbqfe kbfix kbexpertiseinter kbsurveynew KB2632409
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