Description of the cumulative update for Lync 2010 Phone Edition for Polycom CX500, Polycom CX600, and Polycom CX3000: October 2011

This article describes the cumulative update for Microsoft Lync 2010 Phone Edition for the Polycom CX500, Polycom CX600, and Polycom CX3000 model phones that is dated October, 2011. 

Issues that this update fixes

This cumulative update fixes the following issues:

• 2628787  (http://support.microsoft.com/kb/2628787/ ) A code loop occurs when the CreateResolutionQuery2 function is called multiple times in a Lync Server 2010 environment
• 2628786  (http://support.microsoft.com/kb/2628786/ ) The IP telephone restarts unexpectedly after you sign in to Lync 2010

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft website: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This cumulative update replaces the following cumulative update:

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

This update package contains an image that can be used to update the following devices that run Lync 2010 Phone Edition:

• Polycom CX500
• Polycom CX600
• Polycom CX3000

The English (United States) version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: