You cannot open an image in a compressed (.zip) file that is protected by using a password in Windows 7

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Article ID: 2635972 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You set Windows Photo Viewer or Windows Live Photo Gallery as the default program to open images on a computer that is running Windows 7.
  • You compress an image and apply password protection to the resulting compressed (.zip) file.
  • You try to open the image in the compressed (.zip) file.
In this scenario, you cannot open the image in the compressed (.zip) file and you receive the following error message:
Windows Photo Viewer can't open this picture because the file appears to be damaged, corrupted, or is too large.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0 . 16xxxWindows 7 RTMGDR
    6.1.760 0 . 21xxxWindows 7 RTMLDR
    6.1.760 1 . 17xxxWindows 7 SP1GDR
    6.1.760 1 . 21xxxWindows 7 SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Compressed (zipped) folder.zfsendtotargetNot applicable310-Jun-200921:27
Zipfldr.dll6.1.7600.16907328,19229-Oct-201104:32
Compressed (zipped) folder.zfsendtotargetNot applicable310-Jun-200921:27
Zipfldr.dll6.1.7600.21079328,19229-Oct-201104:40
Compressed (zipped) folder.zfsendtotargetNot applicable310-Jun-200921:27
Zipfldr.dll6.1.7601.17715328,19229-Oct-201104:30
Compressed (zipped) folder.zfsendtotargetNot applicable310-Jun-200921:27
Zipfldr.dll6.1.7601.21849328,19229-Oct-201106:22
For all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Compressed (zipped) folder.zfsendtotargetNot applicable310-Jun-200920:45Not applicable
Zipfldr.dll6.1.7600.16907367,10429-Oct-201105:28x64
Compressed (zipped) folder.zfsendtotargetNot applicable310-Jun-200920:45Not applicable
Zipfldr.dll6.1.7600.21079367,10429-Oct-201105:40x64
Compressed (zipped) folder.zfsendtotargetNot applicable310-Jun-200920:45Not applicable
Zipfldr.dll6.1.7601.17715367,10429-Oct-201105:23x64
Compressed (zipped) folder.zfsendtotargetNot applicable310-Jun-200920:45Not applicable
Zipfldr.dll6.1.7601.21849367,10429-Oct-201106:49x64
Zipfldr.dll6.1.7600.16907328,19229-Oct-201104:32x86
Zipfldr.dll6.1.7600.21079328,19229-Oct-201104:40x86
Zipfldr.dll6.1.7601.17715328,19229-Oct-201104:30x86
Zipfldr.dll6.1.7601.21849328,19229-Oct-201106:22x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_2c62583f04a6413a45c191874da64925_31bf3856ad364e35_6.1.7600.21079_none_4f29294741a52f54.manifest
File versionNot applicable
File size695
Date (UTC)29-Oct-2011
Time (UTC)11:07
File nameX86_ada5b43b444b135c436c15360f626413_31bf3856ad364e35_6.1.7601.21849_none_1b4d05e00900fc99.manifest
File versionNot applicable
File size695
Date (UTC)29-Oct-2011
Time (UTC)11:07
File nameX86_c0a18dfb8b1188f16c986729b7090f14_31bf3856ad364e35_6.1.7601.17715_none_8064756587a5e4d6.manifest
File versionNot applicable
File size695
Date (UTC)29-Oct-2011
Time (UTC)11:07
File nameX86_e08b9fd6240224c96621fee4d6d3a423_31bf3856ad364e35_6.1.7600.16907_none_475219b66a66cb74.manifest
File versionNot applicable
File size695
Date (UTC)29-Oct-2011
Time (UTC)11:07
File nameX86_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7600.16907_none_78352bb796595e1c.manifest
File versionNot applicable
File size26,385
Date (UTC)29-Oct-2011
Time (UTC)05:04
File nameX86_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7600.21079_none_7874efdeafae2a46.manifest
File versionNot applicable
File size26,385
Date (UTC)29-Oct-2011
Time (UTC)05:13
File nameX86_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7601.17715_none_7a0eb83d9389b34b.manifest
File versionNot applicable
File size26,385
Date (UTC)29-Oct-2011
Time (UTC)05:02
File nameX86_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7601.21849_none_7a7be66cacbc0c44.manifest
File versionNot applicable
File size26,385
Date (UTC)29-Oct-2011
Time (UTC)07:24
Additional files for all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameAmd64_025354c010f9820d986d3b06390c6114_31bf3856ad364e35_6.1.7601.17715_none_177958c956c45ae6.manifest
File versionNot applicable
File size1,040
Date (UTC)29-Oct-2011
Time (UTC)11:07
File nameAmd64_3297eafbeb6afa96c71e05f9e6ce1ed9_31bf3856ad364e35_6.1.7600.21079_none_0e5697444228552d.manifest
File versionNot applicable
File size1,040
Date (UTC)29-Oct-2011
Time (UTC)11:07
File nameAmd64_44233898e1181b95ba72eeba5208c45a_31bf3856ad364e35_6.1.7600.16907_none_f51c740d602b0824.manifest
File versionNot applicable
File size1,040
Date (UTC)29-Oct-2011
Time (UTC)11:07
File nameAmd64_e9cdd39b276255aaf1ec664b0a1fd23c_31bf3856ad364e35_6.1.7601.21849_none_8555cd223abe5b99.manifest
File versionNot applicable
File size1,040
Date (UTC)29-Oct-2011
Time (UTC)11:07
File nameAmd64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7600.16907_none_d453c73b4eb6cf52.manifest
File versionNot applicable
File size26,389
Date (UTC)29-Oct-2011
Time (UTC)06:03
File nameAmd64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7600.21079_none_d4938b62680b9b7c.manifest
File versionNot applicable
File size26,389
Date (UTC)29-Oct-2011
Time (UTC)06:13
File nameAmd64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7601.17715_none_d62d53c14be72481.manifest
File versionNot applicable
File size26,389
Date (UTC)29-Oct-2011
Time (UTC)05:55
File nameAmd64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7601.21849_none_d69a81f065197d7a.manifest
File versionNot applicable
File size26,389
Date (UTC)29-Oct-2011
Time (UTC)08:26
File nameWow64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7600.16907_none_dea8718d8317914d.manifest
File versionNot applicable
File size25,515
Date (UTC)29-Oct-2011
Time (UTC)04:48
File nameWow64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7600.21079_none_dee835b49c6c5d77.manifest
File versionNot applicable
File size25,515
Date (UTC)29-Oct-2011
Time (UTC)04:57
File nameWow64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7601.17715_none_e081fe138047e67c.manifest
File versionNot applicable
File size25,515
Date (UTC)29-Oct-2011
Time (UTC)04:45
File nameWow64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7601.21849_none_e0ef2c42997a3f75.manifest
File versionNot applicable
File size25,515
Date (UTC)29-Oct-2011
Time (UTC)06:43

Properties

Article ID: 2635972 - Last Review: January 4, 2013 - Revision: 2.0
Applies to
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows 7 Starter
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2635972

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