Windows Explorer stops responding if you try to expand a mapped drive in Windows 7 or in Windows Server 2008 R2

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Article ID: 2640148 - View products that this article applies to.
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SYMPTOMS

Considering the following scenario:
  • You have a mapped drive that connects to a shared network location on a computer that is running Windows 7 or Windows Server 2008 R2.

    Note The shared network location is indexed on the computer.
  • You include the mapped drive in a library.
  • You open Windows Explorer, and then expand Libraries in the navigation pane.
  • The computer is disconnected from the network.
  • You try to expand the mapped drive in the navigation pane.
In this scenario, Windows Explorer stops responding.

Note This issue also occurs if you try to expand an external drive (such as a USB drive or a DVD drive) that is either disconnected or no longer contains media.

MORE INFORMATION

Update information

How to obtain this update

The following files are available for download from the Microsoft Download Center:
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Operating systemUpdate
All supported x86-based versions of Windows 7
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Download
Download the update package now.
All supported x64-based versions of Windows 7
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Download
Download the update package now.
All supported x64-based versions of Windows Server 2008 R2
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Download
Download the update package now.
All supported IA-64-based versions of Windows Server 2008 R2
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Download
Download the update package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
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    VersionProductSR_LevelService branch
    6.1.760 0 . 16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0 . 21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1 . 17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1 . 21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTimePlatform
Ntshrui.dll6.1.7600.16910442,88002-Nov-201121:14x86
Ntshrui.dll6.1.7600.21083442,88002-Nov-201121:07x86
Ntshrui.dll6.1.7601.17718442,88002-Nov-201121:09x86
Ntshrui.dll6.1.7601.21853442,88002-Nov-201122:43x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Ntshrui.dll6.1.7600.16910509,95202-Nov-201122:00x64
Ntshrui.dll6.1.7600.21083509,95202-Nov-201121:57x64
Ntshrui.dll6.1.7601.17718509,95202-Nov-201122:08x64
Ntshrui.dll6.1.7601.21853509,95203-Nov-201100:14x64
Ntshrui.dll6.1.7600.16910442,88002-Nov-201121:14x86
Ntshrui.dll6.1.7600.21083442,88002-Nov-201121:07x86
Ntshrui.dll6.1.7601.17718442,88002-Nov-201121:09x86
Ntshrui.dll6.1.7601.21853442,88002-Nov-201122:43x86
For all supported IA-64-based versions of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Ntshrui.dll6.1.7600.16910897,53602-Nov-201121:01IA-64
Ntshrui.dll6.1.7600.21083897,53602-Nov-201121:11IA-64
Ntshrui.dll6.1.7601.17718897,53602-Nov-201120:52IA-64
Ntshrui.dll6.1.7601.21853897,53602-Nov-201120:56IA-64
Ntshrui.dll6.1.7600.16910442,88002-Nov-201121:14x86
Ntshrui.dll6.1.7600.21083442,88002-Nov-201121:07x86
Ntshrui.dll6.1.7601.17718442,88002-Nov-201121:09x86
Ntshrui.dll6.1.7601.21853442,88002-Nov-201122:43x86
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Click here to view or hide detailed information

Properties

Article ID: 2640148 - Last Review: December 15, 2011 - Revision: 2.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbfix kbsurveynew kbexpertisebeginner atdownload KB2640148

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