You cannot change an expired user account password in a Remote Desktop session from a client computer that is running Windows 7 or Windows Server 2008 R2

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Article ID: 2648397 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • A Remote Desktop Session Host (RD Session Host) server that is running Windows Server 2008 R2 is deployed in a Virtual Desktop Infrastructure (VDI) environment.
  • The Allow connections only from computers running Remote Desktop with Network Level Authentication option is enabled on the RD Session Host server.
  • You establish a Remote Desktop session to the server from a client computer that is running Windows 7 or Windows Server 2008 R2 by using a user account that is granted Remote Desktop access.

    Note The client computer could be a computer inside the VDI environment, or a stand-alone computer outside the VDI environment.
  • The password of the user account is expired.
  • You receive the following message:
    You must change your password before logging on the first time. For assistance, contact your system administrator or technical support.
In this scenario, a dialog box that prompts you to change the password is not displayed. Therefore, you cannot change the password of the user account.

Note This issue also occurs in RDP environments that have Network Level Authentication (NLA) and Credential Security Support Provider (CredSSP) enabled.

RESOLUTION

After you install this hotfix, you will receive an error message that states your password is expired. However, the hotfix does not provide a dialog box that prompts you to change your password.

Additionally, the hotfix that is described in Microsoft Knowledge Base (KB) article 2648402 must be installed on the RD Session Host server.  For more information about KB 2648402, click the following article number to view the article in the Microsoft Knowledge Base:
2648402 You cannot change an expired user account password in a remote desktop session that connects to a Windows Server 2008 R2-based RD Session Host server in a VDI environment

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wksprt.exe6.1.7600.21103223,7443-Dec-114:15x86
Wksprt.exe6.1.7601.21872223,7443-Dec-114:01x86
Mstsc.exe6.1.7600.211031,037,8243-Dec-115:32x86
Mstsc.exe6.1.7601.218721,051,6483-Dec-115:16x86
Aaclient.dll6.1.7600.21103131,5843-Dec-115:33x86
Mstscax.dll6.1.7600.211032,706,4323-Dec-115:35x86
Tsgqec.dll6.1.7600.2110336,8643-Dec-115:36x86
Mstscax.dll6.1.7601.218723,217,9203-Dec-115:19x86
Aaclient.mflNot Applicable9443-Dec-117:02Not Applicable
Mstscax.mflNot Applicable1,2843-Dec-117:30Not Applicable
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wksprt.exe6.1.7600.21103248,8323-Dec-114:50x64
Wksprt.exe6.1.7601.21872249,3443-Dec-114:42x64
Mstsc.exe6.1.7600.211031,101,3123-Dec-116:24x64
Mstsc.exe6.1.7601.218721,119,7443-Dec-116:18x64
Aaclient.dll6.1.7600.21103158,7203-Dec-116:25x64
Mstscax.dll6.1.7600.211033,156,9923-Dec-116:28x64
Tsgqec.dll6.1.7600.2110344,0323-Dec-116:31x64
Mstscax.dll6.1.7601.218723,719,1683-Dec-116:22x64
Aaclient.mflNot Applicable9443-Dec-117:54Not Applicable
Mstscax.mflNot Applicable1,2843-Dec-118:25Not Applicable
Mstsc.exe6.1.7600.211031,037,8243-Dec-115:32x86
Mstsc.exe6.1.7601.218721,051,6483-Dec-115:16x86
Aaclient.dll6.1.7600.21103131,5843-Dec-115:33x86
Mstscax.dll6.1.7600.211032,706,4323-Dec-115:35x86
Tsgqec.dll6.1.7600.2110336,8643-Dec-115:36x86
Mstscax.dll6.1.7601.218723,217,9203-Dec-115:19x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wksprt.exe6.1.7600.21103457,2163-Dec-114:04IA-64
Wksprt.exe6.1.7601.21872456,7043-Dec-114:02IA-64
Mstsc.exe6.1.7600.211031,668,6083-Dec-115:13IA-64
Mstsc.exe6.1.7601.218721,703,4243-Dec-115:09IA-64
Aaclient.dll6.1.7600.21103339,9683-Dec-115:13IA-64
Mstscax.dll6.1.7600.211036,094,3363-Dec-115:17IA-64
Tsgqec.dll6.1.7600.2110397,7923-Dec-115:20IA-64
Aaclient.dll6.1.7601.21872339,9683-Dec-115:10IA-64
Mstscax.dll6.1.7601.218726,309,3763-Dec-115:14IA-64
Aaclient.mflNot Applicable9823-Dec-115:18Not Applicable
Mstscax.mflNot Applicable1,4003-Dec-115:12Not Applicable
Mstsc.exe6.1.7600.211031,037,8243-Dec-115:32x86
Mstsc.exe6.1.7601.218721,051,6483-Dec-115:16x86
Aaclient.dll6.1.7600.21103131,5843-Dec-115:33x86
Mstscax.dll6.1.7600.211032,706,4323-Dec-115:35x86
Tsgqec.dll6.1.7600.2110336,8643-Dec-115:36x86
Mstscax.dll6.1.7601.218723,217,9203-Dec-115:19x86

WORKAROUND

To work around the issue, ask the network administrator to reset the expired passwords.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
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Date (UTC)04-Dec-2011
Time (UTC)02:49
File nameX86_032bf1edc335b19fff112542599f5bd2_31bf3856ad364e35_6.1.7601.21872_none_ab8a5c2487951412.manifest
File versionNot Applicable
File size730
Date (UTC)04-Dec-2011
Time (UTC)02:49
File nameX86_041189f38108c419ec392499c140b291_31bf3856ad364e35_6.1.7601.21872_none_a702749079214864.manifest
File versionNot Applicable
File size730
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Time (UTC)02:49
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Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
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Date (UTC)04-Dec-2011
Time (UTC)02:50

Properties

Article ID: 2648397 - Last Review: January 11, 2012 - Revision: 1.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2648397

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