Long logon time when you establish an RD session to a Windows Server 2008 R2-based RD Session Host server if Printer Redirection is enabled

Article ID: 2655998
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SYMPTOMS

Consider the following scenario:
  • You have a Windows Server 2008 R2-based Remote Desktop (RD) Session Host server in an Active Directory domain environment.
  • You apply the Printer Redirection Group Policy setting to RD sessions that connect to the server.
  • You repeatedly establish RD sessions to the server from a client computer that has multiple printers installed.
In this scenario, the logon time increases every time that you establish an RD connection. Additionally, the % Privileged Time count increases in the Svchost.exe process that hosts the User-mode Plug-and-Play Service (Umpnpmgr.dll) on the server. This behavior occurs every time that you log on, log off, or reestablish an RD session.

This behavior may cause performance issues such as slow boot, slow logon, system hangs, or failure to redirect printers and mapped drives.
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CAUSE

This issue occurs because the Remote Desktop Services Device Redirector service creates a new port every time that an RD session is established. However, the inactive ports are not recycled. Instead, the inactive ports for the redirected printers accumulate under the following registry key on the server:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\DeviceClasses\{28d78fad-5a12-11d1-ae5b-0000f803a8c2}\##?#Root#RDPBUS#0000#{28d78fad-5a12-11d1-ae5b-0000f803a8c2}\
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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows Server 2008 R2 Service Pack 1 (SP1). Additionally, you must have the RD Session Host role service installed on the computer.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932
(http://support.microsoft.com/kb/976932/ )
Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.21xxxWindows Server 2008 R2RTMLDR
    6.1.760 1.21xxxWindows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Umrdp.dll6.1.7600.21124195,58411-Jan-201206:28x64
Umrdp.dll6.1.7601.21895214,52811-Jan-201206:23x64
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

After you install this hotfix, you will also need to remove any currently Inactive Terminal Server ports. This hotfix prevents inactive Terminal Server Ports from accumulating. Therefore, you only have to remove the ports one time after you install this hotfix on Windows Server 2008 R2. 

To have us remove the currently Inactive Terminal Server ports for you, go to the "Fix it for me" section.

Fix it for me



To remove any current Inactive Terminal Server ports automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.


Fix this problem
Microsoft Fix it 50833


Notes
  • This Fixit can also used to cleanup inactive Terminal Server Ports on all versions of Windows Server 2003 and Windows Server 2008, Windows 7 in a VDI
    (http://www.microsoft.com/en-us/server-cloud/desktop/virtualization.aspx)
    scenario and can be automated to run on a scheduled basis. For more information, please see http://blogs.technet.com/b/askperf/archive/2012/03/06/performance-issues-due-to-inactive-terminal-server-ports.aspx
    (http://blogs.technet.com/b/askperf/archive/2012/03/06/performance-issues-due-to-inactive-terminal-server-ports.aspx)
    .
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
For more information about printer redirection, visit the following Microsoft website:
General information about printer redirection
(http://technet.microsoft.com/library/cc775315(WS.10).aspx)
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/ )
Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
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File nameAmd64_3fa953577d7d1ef5281e74af83e76b68_31bf3856ad364e35_6.1.7600.21124_none_283f0e03f23d0d0a.manifest
File versionNot Applicable
File size723
Date (UTC)11-Jan-2012
Time (UTC)11:12
PlatformNot Applicable
File nameAmd64_5bfeae5b817170f1bd59c2ed5ba20fcf_31bf3856ad364e35_6.1.7601.21895_none_d2977157f84c5304.manifest
File versionNot Applicable
File size723
Date (UTC)11-Jan-2012
Time (UTC)11:12
PlatformNot Applicable
File nameAmd64_microsoft-windows-t..ices-portredirector_31bf3856ad364e35_6.1.7600.21124_none_be673547d7e28cb7.manifest
File versionNot Applicable
File size20,927
Date (UTC)11-Jan-2012
Time (UTC)07:22
PlatformNot Applicable
File nameAmd64_microsoft-windows-t..ices-portredirector_31bf3856ad364e35_6.1.7601.21895_none_c0030b01d540a24f.manifest
File versionNot Applicable
File size20,927
Date (UTC)11-Jan-2012
Time (UTC)07:27
PlatformNot Applicable
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Properties

Article ID: 2655998 - Last Review: May 11, 2012 - Revision: 8.0
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbprint kbrd kbsurveynew kbexpertiseinter kbfixme kbmsifixme KB2655998
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