Symptoms
Consider the following scenario:
- You try to log on to a computer that is running Windows Server 2008 and that has the Terminal Services role installed. Or you try to log on to a computer that is running Windows Server 2008 R2 and that has the Remote Desktop Services role installed.
- During the logon process, you disconnect from the server while the "Please wait for Local Session Manager"message is displayed on the logon screen.
In this scenario, the message remains on the screen for several minutes after you disconnect from the server. Additionally, the computer stops responding intermittently when other users try to log on to the computer.
Note The message remains on the screen longer if many users try to disconnect from the server at the same time during the logon process.
Cause
The issue occurs because the remote procedure call service incorrectly handles startup failures of the Tstheme.exe process.
Resolution
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must be running one of the following operating systems:
- Windows Server 2008 Service Pack 2 (SP2)
- Windows Server 2008 R2
- Windows Server 2008 R2 Service Pack 1 (SP1)
Additionally, you must have the Remote Desktop Services role installed in Windows Server 2008 R2. Or you must have the Terminal Services role installed in Windows Server 2008.
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008
For more information about how to obtain a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2
Registry information
To apply this hotfix, you do not have to change the registry.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 file information notesImportant Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
Version Product SR_Level Service branch 6.0.600
2.
22xxxWindows Server 2008 SP2 LDR The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Rpcss.dll | 6.0.6002.22988 | 553,472 | 28-Nov-2012 | 02:51 | x86 |
| Win32k.sys | 6.0.6002.22988 | 2,055,680 | 28-Nov-2012 | 01:21 | x86 |
For all supported x64-based versions of Windows Server 2008
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Rpcss.dll | 6.0.6002.22988 | 721,920 | 28-Nov-2012 | 03:43 | x64 |
| Win32k.sys | 6.0.6002.22988 | 2,772,992 | 28-Nov-2012 | 01:58 | x64 |
Windows Server 2008 R2 file information notesImportant Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version Product Milestone Service branch 6.1.760
0.21xxxWindows Server 2008 R2 RTM LDR 6.1.760
1.21xxxWindows Server 2008 R2 SP1 LDR The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
| File name | File version | File size | Date | Time | Platform | Service branch |
|---|---|---|---|---|---|---|
| Rpcss.dll | 6.1.7600.21128 | 510,464 | 16-Jan-2012 | 06:30 | x64 | AMD64_MICROSOFT-WINDOWS-COM-BASE-QFE-RPCSS_31BF3856AD364E35_6.1.7600.21128_NONE_C68D2E5A707B6B38 |
| Rpcss.dll | 6.1.7601.21899 | 512,512 | 16-Jan-2012 | 06:28 | x64 | AMD64_MICROSOFT-WINDOWS-COM-BASE-QFE-RPCSS_31BF3856AD364E35_6.1.7601.21899_NONE_C82904146DD980D0 |
| Win32k.sys | 6.1.7600.21128 | 3,148,288 | 16-Jan-2012 | 04:08 | x64 | Not applicable |
| Win32k.sys | 6.1.7601.21899 | 3,148,288 | 16-Jan-2012 | 04:00 | x64 | Not applicable |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Additional file information for Windows Server 2008
Additional files for all supported x86-based versions of Windows Server 2008
| File name | Update.mum |
|---|---|
| File version | Not Applicable |
| File size | 3,078 |
| Date (UTC) | 28-Nov-2012 |
| Time (UTC) | 04:46 |
| Platform | Not Applicable |
| File name | X86_11c416affbf03c92703404c2513f661e_31bf3856ad364e35_6.0.6002.22988_none_d4439f11ef3be0a0.manifest |
| File version | Not Applicable |
| File size | 706 |
| Date (UTC) | 28-Nov-2012 |
| Time (UTC) | 04:46 |
| Platform | Not Applicable |
| File name | X86_e42c12f8359df3d746a082729e10111a_31bf3856ad364e35_6.0.6002.22988_none_84ce314590af7275.manifest |
| File version | Not Applicable |
| File size | 694 |
| Date (UTC) | 28-Nov-2012 |
| Time (UTC) | 04:46 |
| Platform | Not Applicable |
| File name | X86_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6002.22988_none_6bec8281545d7e17.manifest |
| File version | Not Applicable |
| File size | 14,714 |
| Date (UTC) | 28-Nov-2012 |
| Time (UTC) | 03:08 |
| Platform | Not Applicable |
| File name | X86_microsoft-windows-win32k_31bf3856ad364e35_6.0.6002.22988_none_bb15203fb104499b.manifest |
| File version | Not Applicable |
| File size | 6,543 |
| Date (UTC) | 28-Nov-2012 |
| Time (UTC) | 03:04 |
| Platform | Not Applicable |
Additional files for all supported x64-based versions of Windows Server 2008
| File name | Amd64_d5daa1e52a557d4f12480476bd54926d_31bf3856ad364e35_6.0.6002.22988_none_034a7c8816148242.manifest |
|---|---|
| File version | Not Applicable |
| File size | 710 |
| Date (UTC) | 28-Nov-2012 |
| Time (UTC) | 04:46 |
| Platform | Not Applicable |
| File name | Amd64_e0fcfed7753fe23b90d3073c13614226_31bf3856ad364e35_6.0.6002.22988_none_1a606d5a9e05ee97.manifest |
| File version | Not Applicable |
| File size | 1,038 |
| Date (UTC) | 28-Nov-2012 |
| Time (UTC) | 04:46 |
| Platform | Not Applicable |
| File name | Amd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6002.22988_none_c80b1e050cbaef4d.manifest |
| File version | Not Applicable |
| File size | 15,010 |
| Date (UTC) | 28-Nov-2012 |
| Time (UTC) | 04:01 |
| Platform | Not Applicable |
| File name | Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6002.22988_none_1733bbc36961bad1.manifest |
| File version | Not Applicable |
| File size | 6,559 |
| Date (UTC) | 28-Nov-2012 |
| Time (UTC) | 03:57 |
| Platform | Not Applicable |
| File name | Update.mum |
| File version | Not Applicable |
| File size | 3,102 |
| Date (UTC) | 28-Nov-2012 |
| Time (UTC) | 04:46 |
| Platform | Not Applicable |
| File name | Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6002.22988_none_218866159dc27ccc.manifest |
| File version | Not Applicable |
| File size | 5,013 |
| Date (UTC) | 28-Nov-2012 |
| Time (UTC) | 02:55 |
| Platform | Not Applicable |
Additional file information for Windows Server 2008 R2
Additional files for all supported x64-based versions of Windows Server 2008 R2
| File name | Amd64_0b5b418c22e97efb0dab72d0c541d036_31bf3856ad364e35_6.1.7600.21128_none_b6a9d8ac704493b0.manifest |
|---|---|
| File version | Not applicable |
| File size | 698 |
| Date (UTC) | 16-Jan-2012 |
| Time (UTC) | 09:21 |
| Platform | Not applicable |
| File name | Amd64_1b0a3314f15aecc5d4de9d471fb00a1a_31bf3856ad364e35_6.1.7601.21899_none_9958fa7b677c009c.manifest |
| File version | Not applicable |
| File size | 710 |
| Date (UTC) | 16-Jan-2012 |
| Time (UTC) | 09:21 |
| Platform | Not applicable |
| File name | Amd64_3272521ad4e88fe871a00c5e05c4d0dc_31bf3856ad364e35_6.1.7600.21128_none_fc763c783eb63087.manifest |
| File version | Not applicable |
| File size | 710 |
| Date (UTC) | 16-Jan-2012 |
| Time (UTC) | 09:21 |
| Platform | Not applicable |
| File name | Amd64_3f019f32ace7671a2486327cb8df665d_31bf3856ad364e35_6.1.7601.21899_none_9df647f732c8870e.manifest |
| File version | Not applicable |
| File size | 698 |
| Date (UTC) | 16-Jan-2012 |
| Time (UTC) | 09:21 |
| Platform | Not applicable |
| File name | Amd64_82fa65fc7508031a48f53b7cb670f222_31bf3856ad364e35_6.1.7601.21899_none_cde95da96d239e82.manifest |
| File version | Not applicable |
| File size | 698 |
| Date (UTC) | 16-Jan-2012 |
| Time (UTC) | 09:21 |
| Platform | Not applicable |
| File name | Amd64_b5533d22760cd644dd834b012c02d8a5_31bf3856ad364e35_6.1.7600.21128_none_93531ef724238110.manifest |
| File version | Not applicable |
| File size | 1,038 |
| Date (UTC) | 16-Jan-2012 |
| Time (UTC) | 09:21 |
| Platform | Not applicable |
| File name | Amd64_d5e2e37b5cf11018b4411306e473dd25_31bf3856ad364e35_6.1.7600.21128_none_2616e5d13461ea28.manifest |
| File version | Not applicable |
| File size | 698 |
| Date (UTC) | 16-Jan-2012 |
| Time (UTC) | 09:21 |
| Platform | Not applicable |
| File name | Amd64_f9525308fac855a80d72c86200f21870_31bf3856ad364e35_6.1.7601.21899_none_47a633ef5b8e022a.manifest |
| File version | Not applicable |
| File size | 1,038 |
| Date (UTC) | 16-Jan-2012 |
| Time (UTC) | 09:21 |
| Platform | Not applicable |
| File name | Amd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.1.7600.21128_none_c68d2e5a707b6b38.manifest |
| File version | Not applicable |
| File size | 2,005 |
| Date (UTC) | 16-Jan-2012 |
| Time (UTC) | 07:05 |
| Platform | Not applicable |
| File name | Amd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.1.7601.21899_none_c82904146dd980d0.manifest |
| File version | Not applicable |
| File size | 2,005 |
| Date (UTC) | 16-Jan-2012 |
| Time (UTC) | 07:41 |
| Platform | Not applicable |
| File name | Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.21128_none_15b5cc18cd2236bc.manifest |
| File version | Not applicable |
| File size | 42,090 |
| Date (UTC) | 16-Jan-2012 |
| Time (UTC) | 06:58 |
| Platform | Not applicable |
| File name | Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.21899_none_1751a1d2ca804c54.manifest |
| File version | Not applicable |
| File size | 42,090 |
| Date (UTC) | 16-Jan-2012 |
| Time (UTC) | 07:29 |
| Platform | Not applicable |
| File name | Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.21128_none_200a766b0182f8b7.manifest |
| File version | Not applicable |
| File size | 4,178 |
| Date (UTC) | 16-Jan-2012 |
| Time (UTC) | 05:48 |
| Platform | Not applicable |
| File name | Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.21899_none_21a64c24fee10e4f.manifest |
| File version | Not applicable |
| File size | 4,178 |
| Date (UTC) | 16-Jan-2012 |
| Time (UTC) | 06:28 |
| Platform | Not applicable |