Article ID: 266283 - View products that this article applies to.
This article was previously published under Q266283
Expand all | Collapse all

On This Page

SYMPTOMS

When you use a Microsoft mouse or keyboard that is listed in the "Applies to" section, you may experience one of the following symptoms:
  • You may be unable to wake the computer from sleep or standby mode by using your mouse or keyboard.
  • After you wake your computer from standby, your pointing device may not work.
  • When you press the SLEEP key on a keyboard that has a Sleep key or has a key that is configured to activate Sleep, the computer does not go into Sleep mode.

CAUSE

This issue may occur if one or more of the following conditions are true:
  • You are running Windows Vista and have not updated to Service Pack 1 or a later version.
  • The Basic Input/output System (BIOS) system that is installed on the computer reduces power to the port to which the input device is connected.

    Note You may be unable to use Bluetooth devices to resume operation from certain power management states (such as "suspend" or "hibernate"). In some low-power states, the wireless transceiver may be unable to receive information from the Bluetooth devices.
  • You are using a portable or notebook computer that does not allow resume by using a Bluetooth device. If you are having problems waking a laptop by using a Bluetooth device, see Method 3 first.
  • The Keyboard item in Control Panel is not configured to wake the computer when you press a key on the keyboard.
  • Your computer may have encountered a system problem.
  • The Sleep key on your keyboard is configured incorrectly.

RESOLUTION

If pressing the Sleep key again does not resolve this, try each of the following methods in the order in which they are presented and determine whether the problem still exists before you try the next method. If you are using the original version of Vista and have not updated to the latest available Service Pack, updating to Service Pack 1 or a later version may resolve this problem. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
928631 A USB device may no longer work correctly after Windows Vista resumes from sleep or from hibernation

871233 USB device is not recognized when you attach it immediately after your Windows XP-based computer resumes from standby or hibernation

929577 A Bluetooth device may no longer work correctly when you wake a Windows Vista-based computer from sleep


Method 1: Install the current software for your device and verify its configuration

First, download the latest version of the Microsoft IntelliType software, IntelliPoint software, or both for your keyboard, your mouse, or both. To do this, visit the following Microsoft Web site:
http://www.microsoft.com/hardware/download/download.aspx?category=MK
After you install this software, run it, and then verify that the correct device is selected and that the settings are as you want them to be. If your keyboard does not have a dedicated Sleep key and you want to program Sleep for an alternative key, follow these steps:
  1. Open the Keyboard control panel.
    • In Windows Vista or Windows 7, Click Start
      Collapse this imageExpand this image
      Start button
      , type keyboard in the Start Search box, and then click Keyboard or Microsoft Keyboard in the Programs list.
    • In Windows XP and earlier versions, click Start, click Run, type Control keyboard, and then click OK.
  2. On the Key Settings tab, double-click the key that you want to change to access the Reassign a Key wizard.
  3. Select the Start a Program, Web page, or file option, and then click Next.
  4. To enable this key to start Sleep mode, run the following command:
    rundll32.exe powrprof.dll,SetSuspendState
    Note In this command, there are spaces before and after powrprof.dll.

Method 2: Try alternative keys, mouse buttons, or the power button on your keyboard

To resolve this issue and resume computer operation, use one of the following methods:
  • Press the SLEEP keyboard shortcut.
  • Press a standard key on the keyboard.
  • Move the mouse.
  • Quickly press the power button on the computer.

    Note If you use Bluetooth devices, the keyboard may be unable to wake the system.

Method 3: Verify that your device is allowed to wake the computer

To resolve this issue for, follow these steps:
  1. Open the Keyboard control panel item, as described in Method 1.
  2. Click the Hardware tab, and then click Properties.
  3. Click the Change Settings button

    Note This step requires Administrator access
  4. Click the Power Management tab, and then verify that the Allow this device to wake the computer is enabled.
  5. Click OK, and then click OK again.
Note If your computer does not support Advanced Configuration and Power Interface (ACPI), the earlier steps may not be available. In this case, you have press the power button to wake the computer. If you cannot resume computer operation by using any of these methods, you may have experienced a system problem.

For information about how your system resumes operation, see the documentation that accompanied your computer or contact the computer manufacturer. For information about Microsoft Windows Power Management settings, see Microsoft Windows Help.

Note Many laptop manufactures will not allow a Bluetooth device to wake the computer from sleep mode because of the power consumption requirements to keep the Bluetooth radio activated (Bluetooth paging can consume up to 15% of the computer’s power). Therefore there are a couple of workarounds that you can use:
  • If you can open the lid of your laptop, use the embedded keyboard or pointing device or an external non-Bluetooth device to wake the computer.
  • If you cannot open the lid (for example, because it is in a docking station) or if you have it plugged into external power (that is, you are not using the battery), you can change the Power settings in Windows to not go into Sleep mode when plugged in.
Collapse this imageExpand this image
EditPowerPlan


Alternatively the Microsoft Bluetooth stack or your laptop’s proprietary Bluetooth stack may allow customization to allow wake by using Bluetooth devices.
975182 How to enable waking of a Windows Vista computer using Bluetooth HIDs


Method 4: Examine the BIOS settings of your computer for power features that disable or reduce power to ports that are used for your keyboard or mouse

Because BIOS access varies by computer, to resolve this issue, see the documentation that is included with your computer. Alternatively, contact your computer manufacturer for information about how to configure the BIOS.

For more information about hardware and software vendor contact information, visit the following Microsoft Web site:
http://support.microsoft.com/gp/vendors

MORE INFORMATION

The ability to recover from sleep mode by pressing a key on the keyboard or by moving the mouse on a computer that supports ACPI is dependent on the computer's motherboard. This ability is disabled in older Intel motherboards, and the only way to wake the computer from sleep mode is to press the Power button.

With most newer motherboards, you can wake the computer by pressing the Power button, by pressing a key on the keyboard, or by moving the mouse.

ACPI support is necessary to take full advantage of the power management and Plug and Play features in Windows. If you are not sure whether your computer is ACPI-compliant, please see the printed documentation for your computer or motherboard, or contact the manufacturer of your computer or motherboard.

For more information about hardware and software vendor contact information, visit the following Microsoft Web site:
http://support.microsoft.com/gp/vendors
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Properties

Article ID: 266283 - Last Review: September 29, 2011 - Revision: 20.0
APPLIES TO
  • Microsoft Wireless Laser Desktop 7000
  • Microsoft Comfort Curve Keyboard 2000
  • Microsoft Cordless Wheel Mouse
  • Microsoft Natural Ergonomic Desktop 7000
  • Microsoft Habu Laser Gaming Mouse
  • Microsoft IntelliMouse 1.0
  • Microsoft IntelliMouse Explorer 4.0
  • Microsoft IntelliMouse Optical 1.1
  • Microsoft Internet Keyboard Pro
  • Microsoft Laser Mouse 6000
  • Microsoft Natural Keyboard
  • Microsoft Natural Keyboard Elite
  • Microsoft Natural Keyboard Pro
  • Microsoft Natural Wireless Laser Mouse 6000
  • Microsoft Wireless Optical Desktop 3000
  • Microsoft Optical Desktop Elite for Bluetooth
  • Microsoft Optical Mouse
  • Microsoft Optical Mouse by Starck
  • Microsoft Wireless Desktop
  • Microsoft Wireless Entertainment Desktop 7000
  • Microsoft Wireless IntelliMouse Explorer for Bluetooth
  • Microsoft Wireless Laser Desktop 6000
  • Microsoft Wireless Laser Desktop 6000 v2.0
  • Microsoft Wireless Laser Mouse 8000
  • Microsoft Wireless Laser Mouse 6000
  • Microsoft Wireless Laser Mouse 5000
  • Microsoft Wireless Notebook Laser Mouse 6000
  • Microsoft Wireless Notebook Optical Mouse 4000
  • Microsoft Wireless Notebook Optical Mouse 3000
  • Microsoft Wireless Notebook Presenter Mouse 8000
  • Microsoft Wireless Optical Desktop Pro 2.0
  • Microsoft Wireless Optical Desktop 5000
  • Microsoft Wireless Optical Desktop 4000
  • Microsoft Wireless Optical Desktop Elite
  • Microsoft Wireless Optical Mouse 2.0
  • Microsoft Wireless Optical Mouse 5000
  • Microsoft Arc Mouse
  • Microsoft Basic Optical Mouse
  • Microsoft Bluetooth Notebook Mouse 5000
  • Microsoft Comfort Optical Mouse 1000
  • Microsoft Comfort Optical Mouse 3000
  • Microsoft Explorer Mouse
  • Microsoft Explorer Mini Mouse
  • Microsoft Mobile Memory Mouse 8000
  • Microsoft Notebook Optical Mouse
  • Microsoft Notebook Optical Mouse 3000
  • Microsoft Presenter 3000
  • Microsoft SideWinder Mouse
  • Microsoft Wired Desktop 500
  • Microsoft Wireless IntelliMouse Explorer with Fingerprint Reader
  • Microsoft Wireless Laser Mouse 6000 v2.0
  • Microsoft Wireless Laser Mouse 7000
  • Microsoft Wireless Mobile Mouse 3000
  • Microsoft Wireless Optical Mouse 1.0
  • Microsoft Wireless Optical Mouse 2000
  • Microsoft Wireless Wheel Mouse
Keywords: 
dftsdahomeportal kbhardware kbprb KB266283

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com