The removal of an update takes longer than expected in Windows 7 or in Windows Server 2008 R2

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Article ID: 2663352 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You are using a computer that is running Windows 7 or Windows Server 2008 R2.
  • You uninstall an update for an application that uses the Windows Installer (MSI) technology.
  • The application was installed or repaired from a network share.

In this scenario, the removal process may take longer than expected. For example, you may wait for several hours before the update is uninstalled.

CAUSE

This problem occurs because Windows Installer has to access the original installation source when it tries to uninstall the update. If the original installation source cannot be accessed, such as during a network outage, Windows Installer waits for a time-out on each file before the removal process can continue. If the original installation source contains many files, the update removal may take a very long time.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain Service Pack 1 for Windows 7 or for Windows Server 2008 R2, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Restart information

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msi.dll5.0.7600.211232,342,91210-Jan-201205:29x86
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:07x86
Msi.dll5.0.7601.218942,342,91210-Jan-201206:36x86
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:07x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msi.dll5.0.7600.211233,216,89610-Jan-201206:21x64
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:29x64
Msi.dll5.0.7601.218943,216,89610-Jan-201206:19x64
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:29x64
Msi.dll5.0.7600.211232,342,91210-Jan-201205:29x86
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:07x86
Msi.dll5.0.7601.218942,342,91210-Jan-201206:36x86
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:07x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msi.dll5.0.7600.211236,187,00810-Jan-201205:13IA-64
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:37IA-64
Msi.dll5.0.7601.218946,187,00810-Jan-201205:11IA-64
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:37IA-64
Msi.dll5.0.7600.211232,342,91210-Jan-201205:29x86
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:07x86
Msi.dll5.0.7601.218942,342,91210-Jan-201206:36x86
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:07x86


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about Microsoft Windows Installer, visit the following Microsoft Developer Network (MSDN) website:
Windows Installer
For more information about how to minimize the possibility that an update will require access to the original source, visit the following MSDN website:
Preventing a Patch from Requiring Access to the Original Installation Source
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_6208279ee3934ded748a75e85536e0d0_31bf3856ad364e35_6.1.7600.21123_none_5633124893a81a81.manifest
File versionNot applicable
File size704
Date (UTC)10-Jan-2012
Time (UTC)17:17
PlatformNot applicable
File nameX86_c7ad1ea67a766601921e8766fa389418_31bf3856ad364e35_6.1.7601.21894_none_35446c147894242c.manifest
File versionNot applicable
File size704
Date (UTC)10-Jan-2012
Time (UTC)17:17
PlatformNot applicable
File nameX86_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7600.21123_none_041933942dc73c14.manifest
File versionNot applicable
File size182,169
Date (UTC)10-Jan-2012
Time (UTC)17:45
PlatformNot applicable
File nameX86_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.21894_none_05b5094e2b2551ac.manifest
File versionNot applicable
File size182,169
Date (UTC)10-Jan-2012
Time (UTC)17:45
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_1b45234bfa63c2d8fa7f003e78b628f7_31bf3856ad364e35_6.1.7601.21894_none_61c61dca10c20b26.manifest
File versionNot applicable
File size1,058
Date (UTC)10-Jan-2012
Time (UTC)17:17
PlatformNot applicable
File nameAmd64_917db05e1332554f5a9d0e6df2545189_31bf3856ad364e35_6.1.7600.21123_none_59b10ac5c0d0cc2c.manifest
File versionNot applicable
File size708
Date (UTC)10-Jan-2012
Time (UTC)17:17
PlatformNot applicable
File nameAmd64_923dfb7b94a5cc96043c48997b087191_31bf3856ad364e35_6.1.7600.21123_none_8c9787f20775727e.manifest
File versionNot applicable
File size708
Date (UTC)10-Jan-2012
Time (UTC)17:17
PlatformNot applicable
File nameAmd64_98302fc717cb55d5a9461bd46ce782d2_31bf3856ad364e35_6.1.7601.21894_none_3533a2a3b9a65e7c.manifest
File versionNot applicable
File size708
Date (UTC)10-Jan-2012
Time (UTC)17:17
PlatformNot applicable
File nameAmd64_e6b59336838dfe55c44b032dcb338a61_31bf3856ad364e35_6.1.7601.21894_none_d42ba05b5d05d420.manifest
File versionNot applicable
File size708
Date (UTC)10-Jan-2012
Time (UTC)17:17
PlatformNot applicable
File nameAmd64_ebf57c1eeb7f7fcb8243eb4ab274b4b8_31bf3856ad364e35_6.1.7600.21123_none_9717e2978532fa2e.manifest
File versionNot applicable
File size1,058
Date (UTC)10-Jan-2012
Time (UTC)17:17
PlatformNot applicable
File nameAmd64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7600.21123_none_6037cf17e624ad4a.manifest
File versionNot applicable
File size182,173
Date (UTC)10-Jan-2012
Time (UTC)18:23
PlatformNot applicable
File nameAmd64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.21894_none_61d3a4d1e382c2e2.manifest
File versionNot applicable
File size182,173
Date (UTC)10-Jan-2012
Time (UTC)18:23
PlatformNot applicable
File nameWow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7600.21123_none_6a8c796a1a856f45.manifest
File versionNot applicable
File size172,000
Date (UTC)10-Jan-2012
Time (UTC)18:23
PlatformNot applicable
File nameWow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.21894_none_6c284f2417e384dd.manifest
File versionNot applicable
File size172,000
Date (UTC)10-Jan-2012
Time (UTC)18:23
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_09e62e8bfc56ba26850036d901967e82_31bf3856ad364e35_6.1.7600.21123_none_195d70128410364f.manifest
File versionNot applicable
File size1,056
Date (UTC)10-Jan-2012
Time (UTC)17:17
PlatformNot applicable
File nameIa64_935d545952b5d701553cd119672b1cc1_31bf3856ad364e35_6.1.7601.21894_none_2443228d053e6a34.manifest
File versionNot applicable
File size1,056
Date (UTC)10-Jan-2012
Time (UTC)17:17
PlatformNot applicable
File nameIa64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7600.21123_none_041ad78a2dc54510.manifest
File versionNot applicable
File size182,171
Date (UTC)10-Jan-2012
Time (UTC)17:17
PlatformNot applicable
File nameIa64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.21894_none_05b6ad442b235aa8.manifest
File versionNot applicable
File size182,171
Date (UTC)10-Jan-2012
Time (UTC)17:17
PlatformNot applicable
File nameWow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7600.21123_none_6a8c796a1a856f45.manifest
File versionNot applicable
File size172,000
Date (UTC)10-Jan-2012
Time (UTC)17:17
PlatformNot applicable
File nameWow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.21894_none_6c284f2417e384dd.manifest
File versionNot applicable
File size172,000
Date (UTC)10-Jan-2012
Time (UTC)17:17
PlatformNot applicable

Properties

Article ID: 2663352 - Last Review: February 15, 2012 - Revision: 1.0
APPLIES TO
  • Windows 7 Service Pack 1, when used with:
    • Windows 7 Enterprise
    • Windows 7 Home Basic
    • Windows 7 Home Premium
    • Windows 7 Professional
    • Windows 7 Ultimate
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Service Pack 1, when used with:
    • Windows Server 2008 R2 Datacenter
    • Windows Server 2008 R2 Enterprise
    • Windows Server 2008 R2 for Itanium-Based Systems
    • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Standard
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseinter kbsurveynew kbbug KB2663352

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