A TIFF file that is created by using the fax printer is not sent correctly in Windows Server 2008 or Windows Server 2008 R2

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Article ID: 2663607 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You install the Fax Server role and the Desktop Experience feature on a computer that is running Windows Server 2008 or Windows Server 2008 R2.
  • In the Fax Service Manager, you clear the Include banner check box on the Outbox tab.
  • You create a Tagged Image File Format (TIFF) file by using the fax printer, and then send it out as a fax by using the fax service.
In this scenario, the TIFF file is not sent correctly. Additionally, the fax service reports a fatal error.

Cause

This issue occurs because of an issue in the fax printer driver.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 Service Pack 2 (SP2) or Windows Server 2008 R2 SP1 .

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008
For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

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The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 22xxxWindows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
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File nameFile versionFile sizeDateTimePlatform
Fxsapi.dll6.0.6002.22777227,32812-Jan-201221:45x86
Fxscom.dll6.0.6002.2277778,33612-Jan-201221:45x86
Fxscomex.dll6.0.6002.22777473,08812-Jan-201221:45x86
Fxsocm.dll6.0.6002.2277735,32812-Jan-201221:45x86
Fxsresm.dll6.0.6002.22777925,18412-Jan-201220:00x86
Fxst30.dll6.0.6002.22777216,57612-Jan-201221:45x86
Fxstiff.dll6.0.6002.22777429,05612-Jan-201221:45x86
Microsoft-windows-fax-common-ppdlic.xrm-msNot applicable3,11812-Jan-201221:28Not applicable
Welcomescan.jpgNot applicable709,83209-Sep-201112:31Not applicable
Winfax.dll6.0.6002.2277727,64812-Jan-201221:49x86
Fxsapi.dll6.0.6002.22777227,32812-Jan-201221:45x86
Fxsdrv.dll0.3.6002.22777385,53612-Jan-201221:45x86
Fxsres.dll6.0.6002.227776,547,96812-Jan-201221:31x86
Fxstiff.dll6.0.6002.22777429,05612-Jan-201221:45x86
Fxsui.dll6.0.6002.22777135,68012-Jan-201221:45x86
Fxswzrd.dll6.0.6002.22777133,12012-Jan-201221:45x86
For all supported x64-based versions of Windows Server 2008
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File nameFile versionFile sizeDateTimePlatform
Fxsapi.dll6.0.6002.22777622,59212-Jan-201222:14x64
Fxscom.dll6.0.6002.2277787,55212-Jan-201222:14x64
Fxscomex.dll6.0.6002.22777591,87212-Jan-201222:14x64
Fxsocm.dll6.0.6002.2277735,32812-Jan-201222:14x64
Fxsresm.dll6.0.6002.22777925,18412-Jan-201220:51x64
Fxst30.dll6.0.6002.22777256,00012-Jan-201222:14x64
Fxstiff.dll6.0.6002.22777433,15212-Jan-201222:14x64
Microsoft-windows-fax-common-ppdlic.xrm-msNot applicable3,11812-Jan-201221:59Not applicable
Welcomescan.jpgNot applicable709,83215-Nov-201116:21Not applicable
Winfax.dll6.0.6002.2277728,67212-Jan-201222:21x64
Fxsapi.dll6.0.6002.22777622,59212-Jan-201222:14x64
Fxsdrv.dll0.3.6002.22777381,44012-Jan-201222:14x64
Fxsres.dll6.0.6002.227776,547,96812-Jan-201221:58x64
Fxstiff.dll6.0.6002.22777433,15212-Jan-201222:14x64
Fxsui.dll6.0.6002.22777159,74412-Jan-201222:14x64
Fxswzrd.dll6.0.6002.22777156,67212-Jan-201222:14x64
Fxsapi.dll6.0.6002.22777227,32812-Jan-201221:45x86
Fxscom.dll6.0.6002.2277778,33612-Jan-201221:45x86
Fxscomex.dll6.0.6002.22777473,08812-Jan-201221:45x86
Fxsresm.dll6.0.6002.22777925,18412-Jan-201220:00x86
Winfax.dll6.0.6002.2277727,64812-Jan-201221:49x86
For all supported IA-64–based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Fxsapi.dll6.0.6002.227771,036,28812-Jan-201220:44IA-64
Fxsdrv.dll0.3.6002.22777430,59212-Jan-201220:44IA-64
Fxsres.dll6.0.6002.227776,547,96812-Jan-201220:32IA-64
Fxstiff.dll6.0.6002.22777550,91212-Jan-201220:44IA-64
Fxsui.dll6.0.6002.22777391,68012-Jan-201220:44IA-64
Fxswzrd.dll6.0.6002.22777389,12012-Jan-201220:44IA-64
Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table. The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 1 . 22xxx Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Fxsapi.dll6.1.7601.22350623,10406-Jun-201305:16x64
Fxsdrv.dll0.3.7601.22350380,92806-Jun-201305:16x64
Fxstiff.dll6.1.7601.22350434,68806-Jun-201305:16x64
Fxsui.dll6.1.7601.22350160,25606-Jun-201305:16x64
Fxswzrd.dll6.1.7601.22350156,67206-Jun-201305:16x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Fxsapi.dll6.1.7601.223501,037,31206-Jun-201304:17IA-64
Fxsdrv.dll0.3.7601.22350429,05606-Jun-201304:17IA-64
Fxstiff.dll6.1.7601.22350550,91206-Jun-201304:17IA-64
Fxsui.dll6.1.7601.22350391,68006-Jun-201304:17IA-64
Fxswzrd.dll6.1.7601.22350388,09606-Jun-201304:17IA-64
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
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File nameX86_6c962119007a3d265b45b513f8e5c054_31bf3856ad364e35_6.0.6002.22777_none_49724eb0ffeae251.manifest
File versionNot applicable
File size698
Date (UTC)13-Jan-2012
Time (UTC)12:50
File nameX86_microsoft-windows-fax-common_31bf3856ad364e35_6.0.6002.22777_none_0e3021446716d7e0.manifest
File versionNot applicable
File size271,190
Date (UTC)12-Jan-2012
Time (UTC)22:15
File nameX86_prnms002.inf_31bf3856ad364e35_6.0.6002.22777_none_5471d8c4d1381978.manifest
File versionNot applicable
File size5,351
Date (UTC)13-Jan-2012
Time (UTC)12:51
Additional files for all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_d525cee28cfb12f0fec8912ec8dec6de_31bf3856ad364e35_6.0.6002.22777_none_78cabd02b96819e2.manifest
File versionNot applicable
File size1,046
Date (UTC)13-Jan-2012
Time (UTC)12:50
File nameAmd64_microsoft-windows-fax-common_31bf3856ad364e35_6.0.6002.22777_none_6a4ebcc81f744916.manifest
File versionNot applicable
File size271,231
Date (UTC)12-Jan-2012
Time (UTC)22:37
File nameAmd64_prnms002.inf_31bf3856ad364e35_6.0.6002.22777_none_b090744889958aae.manifest
File versionNot applicable
File size5,365
Date (UTC)13-Jan-2012
Time (UTC)12:51
File nameWow64_microsoft-windows-fax-common_31bf3856ad364e35_6.0.6002.22777_none_74a3671a53d50b11.manifest
File versionNot applicable
File size273,060
Date (UTC)12-Jan-2012
Time (UTC)22:03
Additional files for all supported IA-64–based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_prnms002.inf_31bf3856ad364e35_6.0.6002.22777_none_54737cbad1362274.manifest
File versionNot applicable
File size5,352
Date (UTC)13-Jan-2012
Time (UTC)12:50

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_prnms002.inf_31bf3856ad364e35_6.1.7601.22350_none_b0c6ab51eaa31fd2.manifest
File versionNot Applicable
File size5,245
Date (UTC)07-Jun-2013
Time (UTC)07:27
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,639
Date (UTC)07-Jun-2013
Time (UTC)07:18
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_prnms002.inf_31bf3856ad364e35_6.1.7601.22350_none_54a9b3c43243b798.manifest
File versionNot Applicable
File size5,231
Date (UTC)07-Jun-2013
Time (UTC)07:18
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,452
Date (UTC)07-Jun-2013
Time (UTC)07:18
PlatformNot Applicable
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Properties

Article ID: 2663607 - Last Review: July 10, 2013 - Revision: 3.0
Applies to
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Foundation
  • Windows Server 2008 Standard
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Standard
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2663607

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