Store.exe crashes on Exchange Server 2007 servers when a public folder that contains an empty PR_URL_NAME property is replicated in a mixed Exchange Server 2007 and Exchange Server 2010 environment

Article ID: 2682570 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

Consider the following scenario:
  • You configure public folder databases on each Exchange server in a mixed Microsoft Exchange Server 2007 and Microsoft Exchange Server 2010 environment.
  • The PR_URL_NAME property of a public folder is changed to an empty value on an Exchange Server 2010 server.
In this scenario, the Exchange Information Store service (Store.exe) crashes on all Exchange Server 2007 servers when the public folder hierarchy object of the public folder is replicated from the Exchange Server 2010 server to the Exchange Server 2007 server. Additionally, the following events are logged in the Application log of the Exchange Server 2007 servers:
Event ID : 4999
Raw Event ID : 4999
Record Nr. : 1085743
Category : None
Source : MSExchange Common
Type : Error
Generated : Date & Time
Written : Date & Time
Machine : Computer
Message : Watson report about to be sent to dw20.exe for process id: Process ID, with parameters: E12N, Build Type, Version Number, store.exe, store.exe, XXXX, c0000005, XXXX, Version Number. ErrorReportingEnabled: True

Event ID : 1000
Raw Event ID : 1000
Category : None
Source : Application Error
Type : Error
Generated : Date & Time
Written : Date & Time
Machine : Computer
Message : Faulting application store.exe, version Version, faulting module store.exe, version Version, fault address Address.


CAUSE

This issue occurs because the Store.exe process cannot handle the empty PR_URL_NAME property of the incoming public folder replication message.

RESOLUTION

To resolve this issue, install the following update rollup:
2655203 Description of Update Rollup 7 for Exchange Server 2007 Service Pack 3

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the public folder replication, visit the following Microsoft website:
General information about the public folder replication
For more information about how to configure public folder replication in Exchange Server 2007, visit the following Microsoft website:
How to configure the public folder replication in Exchange Server 2007
For more information about how to configure public folder replication in Exchange Server 2010, visit the following Microsoft website:
How to configure the public folder replication in Exchange Server 2010
For more information about how to add the PR_URL_NAME property to an organizational forms library, visit the following Microsoft website:
How to add the PR_URL_NAME property to an organizational forms library
For more information about the PR_URL_NAME property, visit the following Microsoft website:
General information about the PR_URL_NAME property

Properties

Article ID: 2682570 - Last Review: April 20, 2012 - Revision: 2.0
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2682570

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com