You cannot delete an empty folder in a .pst file by using Outlook in an Exchange Server 2010 environment

Article ID: 2684583
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SYMPTOMS

Consider the following scenario:
  • You create a new mailbox in a Microsoft Exchange Server 2010 environment.
  • You create an empty folder in the mailbox.
  • You run the New-MailboxExportRequest cmdlet to export the mailbox to a personal folder (.pst) file.
  • You open the .pst file by using Microsoft Outlook.
  • You try to delete the empty folder in the mailbox.
In this scenario, you receive the following error message:
Cannot delete this folder. Right-click the folder, and then click the Properties to check your permissions for the folder. See the folder owner or your administrator to change the permissions.

CAUSE

This issue occurs because the following MAPI properties are not created for the empty folder when you run the New-MailboxExportRequest cmdlet:
  • PR_SUBFOLDERS
  • PR_CONTENT_COUNT
  • PR_CONTENT_UNREAD
You cannot delete the empty folder if it is missing these properties.

RESOLUTION

To resolve this issue, install the following update rollup:
2685289 Description of Update Rollup 3 for Exchange Server 2010 Service Pack 2

WORKAROUND

To work around this issue, run the Inbox Repair tool (Scanpst.exe) against the .pst file.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the New-MailboxExportRequest cmdlet, go to the following Microsoft website:
General information about the New-MailboxExportRequest cmdlet
For more information about how to find and run the Inbox Repair tool in Outlook , click the following article number to view the article in the Microsoft Knowledge Base:
272227 How to find and run the Inbox Repair tool in Outlook

Properties

Article ID: 2684583 - Last Review: June 27, 2012 - Revision: 2.0
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2684583

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