Real-time protection won't turn on in Microsoft Security Essentials

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Article ID: 2688670 - View products that this article applies to.
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Symptoms

You can't turn on real-time protection in Microsoft Security Essentials (MSE).

Cause

This issue may occur if other security software, such as antivirus, antispyware, or antimalware programs, are fully or partially installed on the computer.

Resolution

Make sure that all traces of the security programs that are installed on the computer are removed. This includes any free or trial products that were pre-installed when you bought the computer, even if those products were never activated. Also, make sure to completely uninstall the security program that you were using before you installed Microsoft Security Essentials. Some security programs have their own firewall. By removing these products, the Windows Firewall will be enabled. By default, MSE uses the Windows Firewall.

Note Security software typically includes antivirus, antispyware, or antimalware programs.

If you aren't sure which security programs are installed on the computer, you can use the AppRemover utility from OPSWAT, Inc. to identity the software. To obtain AppRemover, visit the following OPSWAT website:
http://www.appremover.com/
After you identify the security programs that are installed on the computer or that have been partially removed from the computer, you can use a cleanup tool or instructions from the security program manufacturer to completely remove the program.

For more information about the cleanup tools that are available for a specific product, click the following article number to view the article in the Microsoft Knowledge Base:
2688686 List of security program cleanup and uninstall tools
After all other security programs are removed and the cleanup is completed, restart the computer, and then verify that Windows Firewall is turned on. You can check the status of Windows Firewall in the Action Center (or Security Center, if you are using Windows XP) or by using Control Panel.
  • For information about Action Center, see What is Action Center?
  • For information about Security Center, see Using Windows Security Center.
  • For information about how to use Control Panel to check the Windows Firewall status, see Turn Windows Firewall on or off.

More information

If this issue continues to occur after you have complete the methods that are described in this article, visit the following Microsoft website to open an email support case:
Microsoft Security Essentials
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. 

Properties

Article ID: 2688670 - Last Review: July 12, 2013 - Revision: 2.1
Applies to
  • Microsoft® Security Essentials
Keywords: 
kbsurveynew KB2688670

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