File names are corrupted after you decompress a .zip file in Windows 7 or in Windows Server 2008 R2

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Article ID: 2704299 - View products that this article applies to.
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Symptoms

Assume that you decompress a .zip file on a computer that is running Windows 7 or Windows Server 2008 R2. The .zip file was compressed by a computer that uses a different system locale or was created by a third-party application. In this situation, the system decompresses the file contents correctly. However, the file names are corrupted.

Cause

This issue is caused by an error in Zipfldr.dll.

Resolution

After you apply this hotfix, the system can interpret any Unicode characters in file names correctly when a .zip file is decompressed.

For example, when you decompresses a .zip file on a computer that is running Windows in the English (United States) system locale, file names that contain Japanese characters, Russian characters, or other characters will be displayed correctly.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Compressed (zipped) folder.zfsendtotargetNot applicable310-Jun-200921:27
Zipfldrndll6.1.7600.17019330,24008-May-201204:44
Compressed (zipped) folder.zfsendtotargetNot applicable310-Jun-200921:27
Zipfldr.dll6.1.7600.21209330,24008-May-201204:39
Compressed (zipped) folder.zfsendtotargetNot applicable310-Jun-200921:27
Zipfldr.dll6.1.7601.17837330,24008-May-201204:40
Compressed (zipped) folder.zfsendtotargetNot applicable310-Jun-200921:27
Zipfldr.dll6.1.7601.21989330,24008-May-201204:25
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Compressed (zipped) folder.zfsendtotargetNot applicable310-Jun-200920:45Not applicable
Zipfldr.dll6.1.7600.17019369,66408-May-201205:35x64
Compressed (zipped) folder.zfsendtotargetNot applicable310-Jun-200920:45Not applicable
Zipfldr.dll6.1.7600.21209369,66408-May-201205:32x64
Compressed (zipped) folder.zfsendtotargetNot applicable310-Jun-200920:45Not applicable
Zipfldr.dll6.1.7601.17837369,66408-May-201205:35x64
Compressed (zipped) folder.zfsendtotargetNot applicable310-Jun-200920:45Not applicable
Zipfldr.dll6.1.7601.21989369,66408-May-201205:19x64
Zipfldr.dll6.1.7600.17019330,24008-May-201204:44x86
Zipfldr.dll6.1.7600.21209330,24008-May-201204:39x86
Zipfldr.dll6.1.7601.17837330,24008-May-201204:40x86
Zipfldr.dll6.1.7601.21989330,24008-May-201204:25x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Compressed (zipped) folder.zfsendtotargetNot applicable310-Jun-200920:50Not applicable
Zipfldr.dll6.1.7600.17019676,86408-May-201204:28IA-64
Compressed (zipped) folder.zfsendtotargetNot applicable310-Jun-200920:50Not applicable
Zipfldr.dll6.1.7600.21209676,86408-May-201204:28IA-64
Compressed (zipped) folder.zfsendtotargetNot applicable310-Jun-200920:50Not applicable
Zipfldr.dll6.1.7601.17837676,86408-May-201204:08IA-64
Compressed (zipped) folder.zfsendtotargetNot applicable310-Jun-200920:50Not applicable
Zipfldr.dll6.1.7601.21989676,86408-May-201204:22IA-64
Zipfldr.dll6.1.7600.17019330,24008-May-201204:44x86
Zipfldr.dll6.1.7600.21209330,24008-May-201204:39x86
Zipfldr.dll6.1.7601.17837330,24008-May-201204:40x86
Zipfldr.dll6.1.7601.21989330,24008-May-201204:25x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_116c0f7cf009f14599623f5dc8249f9c_31bf3856ad364e35_6.1.7600.21209_none_430efe68a4e337c1.manifest
File versionNot applicable
File size695
Date (UTC)08-May-2012
Time (UTC)10:06
File nameX86_29e7504f4a205c094f8e1fae9e6834ca_31bf3856ad364e35_6.1.7601.17837_none_fed691da4309f56d.manifest
File versionNot applicable
File size695
Date (UTC)08-May-2012
Time (UTC)10:06
File nameX86_42e7af1d78799ada7b13ae41655c1157_31bf3856ad364e35_6.1.7601.21989_none_9a94fc71d76d3922.manifest
File versionNot applicable
File size695
Date (UTC)08-May-2012
Time (UTC)10:06
File nameX86_ce15dc20935b48563496a9efd9040315_31bf3856ad364e35_6.1.7600.17019_none_4dc3595fec7adadb.manifest
File versionNot applicable
File size695
Date (UTC)08-May-2012
Time (UTC)10:06
File nameX86_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7600.17019_none_782c3481965fdffd.manifest
File versionNot applicable
File size26,385
Date (UTC)08-May-2012
Time (UTC)05:20
File nameX86_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7600.21209_none_78c0a31eaf7560fd.manifest
File versionNot applicable
File size26,385
Date (UTC)08-May-2012
Time (UTC)05:49
File nameX86_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7601.17837_none_79fb1adf93981b02.manifest
File versionNot applicable
File size26,385
Date (UTC)08-May-2012
Time (UTC)05:37
File nameX86_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7601.21989_none_7a50a8a2acdc792f.manifest
File versionNot applicable
File size26,385
Date (UTC)08-May-2012
Time (UTC)05:22
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_176ff9ec11964285a0d9a80f8d1df822_31bf3856ad364e35_6.1.7601.17837_none_b67f3142eb781eb5.manifest
File versionNot applicable
File size1,040
Date (UTC)08-May-2012
Time (UTC)10:06
File nameAmd64_2d3d56d6c19ecec5d27f5b262fcd0ea7_31bf3856ad364e35_6.1.7601.21989_none_176359202e168459.manifest
File versionNot applicable
File size1,040
Date (UTC)08-May-2012
Time (UTC)10:06
File nameAmd64_e7518218f696f8637121b98b3965e953_31bf3856ad364e35_6.1.7600.21209_none_ae8921df922918fd.manifest
File versionNot applicable
File size1,040
Date (UTC)08-May-2012
Time (UTC)10:06
File nameAmd64_fdd8d3727f5c74fd447eaf4afc1dd170_31bf3856ad364e35_6.1.7600.17019_none_e085660d5f893183.manifest
File versionNot applicable
File size1,040
Date (UTC)08-May-2012
Time (UTC)10:06
File nameAmd64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7600.17019_none_d44ad0054ebd5133.manifest
File versionNot applicable
File size26,389
Date (UTC)08-May-2012
Time (UTC)06:44
File nameAmd64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7600.21209_none_d4df3ea267d2d233.manifest
File versionNot applicable
File size26,389
Date (UTC)08-May-2012
Time (UTC)06:38
File nameAmd64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7601.17837_none_d619b6634bf58c38.manifest
File versionNot applicable
File size26,389
Date (UTC)08-May-2012
Time (UTC)06:49
File nameAmd64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7601.21989_none_d66f44266539ea65.manifest
File versionNot applicable
File size26,389
Date (UTC)08-May-2012
Time (UTC)06:44
File nameWow64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7600.17019_none_de9f7a57831e132e.manifest
File versionNot applicable
File size25,515
Date (UTC)08-May-2012
Time (UTC)05:07
File nameWow64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7600.21209_none_df33e8f49c33942e.manifest
File versionNot applicable
File size25,515
Date (UTC)08-May-2012
Time (UTC)05:10
File nameWow64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7601.17837_none_e06e60b580564e33.manifest
File versionNot applicable
File size25,515
Date (UTC)08-May-2012
Time (UTC)05:04
File nameWow64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7601.21989_none_e0c3ee78999aac60.manifest
File versionNot applicable
File size25,515
Date (UTC)08-May-2012
Time (UTC)04:49
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_85ec277ccac4be6e2d2d4eda4c141afd_31bf3856ad364e35_6.1.7601.21989_none_1bf527e26d27957a.manifest
File versionNot applicable
File size1,038
Date (UTC)08-May-2012
Time (UTC)10:06
File nameIa64_a264020fede0a92223aae6f0800bc4b9_31bf3856ad364e35_6.1.7600.17019_none_7366810234ba8840.manifest
File versionNot applicable
File size1,038
Date (UTC)08-May-2012
Time (UTC)10:06
File nameIa64_a78767b56625711b10bd462931648577_31bf3856ad364e35_6.1.7601.17837_none_d92efedefb18f2fe.manifest
File versionNot applicable
File size1,038
Date (UTC)08-May-2012
Time (UTC)10:06
File nameIa64_bbdfb0c972674a3ba356cfd4d52c8a83_31bf3856ad364e35_6.1.7600.21209_none_b03183576133852d.manifest
File versionNot applicable
File size1,038
Date (UTC)08-May-2012
Time (UTC)10:06
File nameIa64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7600.17019_none_782dd877965de8f9.manifest
File versionNot applicable
File size26,387
Date (UTC)08-May-2012
Time (UTC)06:02
File nameIa64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7600.21209_none_78c24714af7369f9.manifest
File versionNot applicable
File size26,387
Date (UTC)08-May-2012
Time (UTC)05:54
File nameIa64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7601.17837_none_79fcbed5939623fe.manifest
File versionNot applicable
File size26,387
Date (UTC)08-May-2012
Time (UTC)05:56
File nameIa64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7601.21989_none_7a524c98acda822b.manifest
File versionNot applicable
File size26,387
Date (UTC)08-May-2012
Time (UTC)05:45
File nameWow64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7600.17019_none_de9f7a57831e132e.manifest
File versionNot applicable
File size25,515
Date (UTC)08-May-2012
Time (UTC)05:07
File nameWow64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7600.21209_none_df33e8f49c33942e.manifest
File versionNot applicable
File size25,515
Date (UTC)08-May-2012
Time (UTC)05:10
File nameWow64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7601.17837_none_e06e60b580564e33.manifest
File versionNot applicable
File size25,515
Date (UTC)08-May-2012
Time (UTC)05:04
File nameWow64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7601.21989_none_e0c3ee78999aac60.manifest
File versionNot applicable
File size25,515
Date (UTC)08-May-2012
Time (UTC)04:49

Properties

Article ID: 2704299 - Last Review: September 7, 2012 - Revision: 3.0
Applies to
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2704299

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