Article ID: 2709981 - View products that this article applies to.
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Symptoms

Assume that you play certain DVDs in Windows Media Player 12 on a computer that is running Windows 7 or Windows Server 2008 R2. However, Windows Media Player displays scrambled content instead of the expected video content.

Cause

This issue occurs because the DVD Content Scramble System key decryption fails.

Resolution

Update information

How to obtain this update

Microsoft Update
This update is available from the following Microsoft Update website:
http://update.microsoft.com
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 Service Pack 1 (SP1).

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Hotfix replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 1.17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Qdvd.dll6.6.7601.17835514,56004-May-201209:59
Qdvd.dll6.6.7601.21987514,56004-May-201209:57
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Qdvd.dll6.6.7601.17835366,59204-May-201211:00
Qdvd.dll6.6.7601.21987366,59204-May-201210:49
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Qdvd.dll6.6.7601.17835901,63204-May-201209:32
Qdvd.dll6.6.7601.21987901,63204-May-201209:45

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File PropertyDescription
File nameX86_1963f81dd0c2208f78377bcdbd7f6a0e_31bf3856ad364e35_6.1.7601.21987_none_4a557e8f54509c18.manifest
File versionNot applicable
File size709
Date (UTC)04-May-2012
Time (UTC)13:34
File nameX86_d77da74658e40fdb2c0691efda73dd39_31bf3856ad364e35_6.1.7601.17835_none_d85957fe3873d53d.manifest
File versionNot applicable
File size709
Date (UTC)04-May-2012
Time (UTC)13:34
File nameX86_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.17835_none_5614fae13229f515.manifest
File versionNot applicable
File size16,389
Date (UTC)04-May-2012
Time (UTC)10:26
File nameX86_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.21987_none_566a88a44b6e5342.manifest
File versionNot applicable
File size16,389
Date (UTC)04-May-2012
Time (UTC)10:32
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File PropertyDescription
File nameAmd64_5233cbcd7ea5c905cea96a5d10d10ed3_31bf3856ad364e35_6.1.7601.17835_none_b26e2231a734c7d6.manifest
File versionNot applicable
File size1,066
Date (UTC)04-May-2012
Time (UTC)13:34
File nameAmd64_5385d66a7cb80cec9963e103cef3836f_31bf3856ad364e35_6.1.7601.21987_none_03d55ab288f60d36.manifest
File versionNot applicable
File size1,066
Date (UTC)04-May-2012
Time (UTC)13:34
File nameAmd64_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.17835_none_b2339664ea87664b.manifest
File versionNot applicable
File size13,663
Date (UTC)04-May-2012
Time (UTC)11:28
File nameAmd64_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.21987_none_b289242803cbc478.manifest
File versionNot applicable
File size13,663
Date (UTC)04-May-2012
Time (UTC)11:19
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File PropertyDescription
File nameIa64_47a7c192966fbfdb20f7a26e52f937ec_31bf3856ad364e35_6.1.7601.21987_none_17d076f6485aa233.manifest
File versionNot applicable
File size1,064
Date (UTC)04-May-2012
Time (UTC)13:34
File nameIa64_976fa190918cddb98dc56ee95deb7c2f_31bf3856ad364e35_6.1.7601.17835_none_55ba19365dba1a1e.manifest
File versionNot applicable
File size1,064
Date (UTC)04-May-2012
Time (UTC)13:34
File nameIa64_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.17835_none_56169ed73227fe11.manifest
File versionNot applicable
File size13,661
Date (UTC)04-May-2012
Time (UTC)11:20
File nameIa64_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.21987_none_566c2c9a4b6c5c3e.manifest
File versionNot applicable
File size13,661
Date (UTC)04-May-2012
Time (UTC)11:08

Properties

Article ID: 2709981 - Last Review: September 30, 2013 - Revision: 2.0
Applies to
  • Windows 7 Enterprise
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows 7 Home Basic
  • Windows 7 Starter
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter atdownload KB2709981

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