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INTRODUCTION

Update Rollup 10 for Microsoft Dynamics CRM 2011 is available. This article describes the hotfixes and updates that are included in this update rollup. This update rollup is available for all languages that are supported by Microsoft Dynamics CRM 2011.

Important What happened to update Rollup 9 for Microsoft Dynamics CRM 2011?

Update Rollup 9 for Microsoft Dynamics CRM 2011 will not be released because of a delay in the Q2 Service Update. Update Rollup 10 fixes all the issues that would have been included in Update Rollup 9. For more information, go to the following Microsoft Dynamics website:
Q2 2012 Service Update – New delivery schedule

Additional functionality:

Support with Microsoft Dynamics CRM 2011 and Microsoft Office 2013
Support with Microsoft Dynamics CRM 2011 and Windows 8
Support with Microsoft Dynamics CRM 2011 and Internet Explorer 10

Update Rollup 10 includes performance improvements for retrieving multiple queries and for Quick Find. For more information, see the "Optimizing the Performance of Queries against Large Datasets" and "Optimizing the Performance of Quick Find Queries" sections of the Optimizing and Maintaining the Performance of a Microsoft Dynamics CRM 2011 Server Infrastructure white paper. To download this white paper, go to the following Microsoft Download Center website:
Optimizing and Maintaining the Performance of a Microsoft Dynamics CRM 2011 Server Infrastructure

More information

Build number and file names for this update rollup


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Rollup packageBuild NumberFile name for 32-bit versionsFile name for 64-bit versions
Microsoft Dynamics CRM 2011 Server5.0. 9690.2730Not applicableCRM2011-Server-KB2710577-LangID-amd64.exe
Microsoft Dynamics CRM 2011 for Microsoft Office Outlook5.0. 9690.2730CRM2011-Client-KB2710577-LangID-i386.exeCRM2011-Client-KB2710577-LangID-amd64.exe
Microsoft Dynamics CRM 2011 E-mail Router5.0. 9690.2730CRM2011-Router-KB2710577-LangID-i386.exeCRM2011-Router-KB2710577-LangID-amd64.exe
Microsoft Dynamics CRM 2011 Report Authoring Extension5.0. 9690.2730CRM2011-Bids-KB2710577-LangID-i386.exeNot applicable
Microsoft Dynamics CRM 2011 Language Pack5.0. 9690.2730CRM2011-Mui-KB2710577-LangID-i386.exeCRM2011-Mui-KB2710577-LangID-amd64.exe
Microsoft Dynamics CRM 2011 Reporting Extensions5.0. 9690.2730Not applicableCRM2011-Srs-KB2710577-LangID-amd64.exe

Update rollup information

Update Rollup 10 for Microsoft Dynamics CRM 2011 will be available for on-premises customers on August 16, 2012.

The following file is available for download from the Microsoft Download Center:
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Download
Download the 2710577 package now.

Release Date: August 16, 2012

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Installation information

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Important A database that was created by using Microsoft Dynamics CRM 2011 Update Rollup 6 or a later version cannot be imported to a deployment of Microsoft Dynamics CRM 2011 Update Rollup 5 or an earlier version. This scenario is not supported.

Windows Update installation

Please note: Update Rollup 10 for Microsoft Dynamics CRM 2011 will not be available through Windows Updates.

You can also set Windows to automatically install recommended updates. This setting can address noncritical problems and help improve your computing experience. Optional updates are not downloaded or installed automatically.

To learn more about the kinds of updates that Microsoft publishes, go to the following Microsoft websites:
Turn automatic updating on or off

Change how Windows installs or notifies you about updates

To install Update Rollup 10 for Microsoft Dynamics CRM 2011 by using Windows Update, follow these steps:
  1. Click Start, and then type Update in the Start Search box. In the list of results, click Windows Update.
  2. In the navigation pane, click Check for updates, and then wait while Windows checks for the latest updates for your computer.
  3. If you receive a message that states that important updates are available or that prompts you to review important updates, you can view and select the important updates to install.
  4. In the list, click any important update for more information. Click to select the check box for any updates that you want to install, and then click OK.
  5. Click Install updates.
  6. Read and accept the license terms, and then click Finish (if the update requires this action). If you are prompted for an administrator password, type the password. If you are prompted for a confirmation, provide the confirmation.

Manual installation

To manually install Update Rollup 10 for Microsoft Dynamics CRM 2011, follow these steps:
  1. Go to the following Microsoft Update catalog website:
    Microsoft Update Catalog
  2. In the Search box, type 2710577, and then click Search.
  3. Click Add to add the update to the basket.
  4. Click Download.
  5. Click Browse, specify the folder to which you want to download the update, and then click OK.
  6. Click Continue, and then click I Accept to accept the Microsoft Software License Terms.
  7. When the update is downloaded to the location that you specified, click Close.
For more information about the Microsoft Update catalog, click the following article number to view the article in the Microsoft Knowledge Base:
323166 How to download updates that include drivers and hotfixes from the Windows Update Catalog

Additional installation information

  • After you install this update rollup, you should exit any existing CRM sessions and then start a new CRM session to incorporate the changes.
  • When you de-provision a language pack, the language settings of all Microsoft Dynamics CRM users who are using that language will revert to the default language. The re-provisioning process does not update the language settings of users. Therefore, users must reset their language settings in the personal options section when they log on to Microsoft Dynamics CRM 2011.

Prerequisites

You must have Microsoft Dynamics CRM 2011 Update Rollup 6 (build 5.0.9690.1992) or a later version installed to apply this update rollup. For more information about this update rollup, click the following article number to view the article in the Microsoft Knowledge Base:
2600640 Update Rollup 6 for Microsoft Dynamics CRM 2011 is available
For compatibility information, click the following article number to view the article in the Microsoft Knowledge Base:

2669091 Microsoft Dynamics CRM Compatibility List

Restart requirement

If you are prompted, restart the computer after you apply the update rollup.

Removal information

You can uninstall Update Rollup 10 from a Microsoft Dynamics CRM server. However, you should back up your databases before you uninstall Update Rollup 10. For more information, go to the following Microsoft Developer Network (MSDN) websites:
Create a Full Database Backup (SQL Server)
Restore a Database Backup (SQL Server Management Studio)

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Issues that are resolved in Update Rollup 10 for Microsoft Dynamics CRM 2011

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Update Rollup 10 contains the following fixes and updates:
  • Assume that you are assigned to a team. When you try to assign a contact that is owned by you to a marketing list that is owned by the team, you receive the following error message:
    Record is unavailable - The request record was not found or you do not have sufficient permissions to view it.
  • You receive the following error message in Microsoft Dynamics CRM 2011:
    A transport-level error has occurred when receiving results from the server. (provider: TCP Provider, error: 0 - The semaphore timeout period has expired.)
  • The ID value is not encoded correctly when you set the "Show only if URL contains" filter to equal to "RibbonLayout" in Fiddler.
  • Microsoft Dynamics CRM client for Outlook fails with a generic error message during configuration when the MAPI service is not registered.
  • Microsoft Dynamics CRM client for Outlook makes too many calls to the FetchXmlToQueryExpression method. Therefore, you may experience slow performance.
  • When you close Microsoft Office Outlook during CRM synchronizations, Outlook crashes because of aborted threads.
  • When you remove pinned views in Outlook, you cannot pin the views again during the same session.
  • The NotifyItemChanged handling is requested to be updated to use the Microsoft Dynamics CRM Async handling as the default processing path.
  • When you build the MAPI Contents table index, you experience slow performance.
  • The Microsoft Dynamics CRM client for Outlook crashes because of heap corruptions.
  • When you delete a pinned user view that is the only pinned view for an entity, the Microsoft Dynamics CRM folder for the entity does not open.
  • Goals in Microsoft Dynamics CRM do not display all participating records.
  • You cannot detect and reconnect closed SQL connections when the underlying connections are closed because of a fatal connection error.
  • When you try to import a Microsoft Dynamics CRM 4.0 organization to Microsoft Dynamics CRM 2011, you receive the following error message:
    'PluginType' entity doesn't contain attribute with Name= 'customworkflowactivityinfo'.
  • When you add a marketing list to a campaign and then try to remove the marketing list from the campaign, you receive the following error message:
    Invalid object name 'campaignitembase'.
  • Consider the following scenario:
    • You create two orders.
    • One order is related to an opportunity, and the other order is not related to an opportunity.
    • You create a new sales goal.
    In this scenario, the sales goal does not contain the record that has no related opportunity.
  • Assume that you create a workflow in an organization that has a language pack enabled. When you run the "select * from FilteredWorkflow" query, you receive the following error message:
    Conversion failed when converting the nvarchar value 'emailaddress1' to data type int.
  • Members can be removed from a shared marketing list unexpectedly by a user who has only read or append rights in Microsoft Dynamics CRM 2011.
  • When you perform a quick find, you experience slow performance. This problem occurs because the query is executed two times. The first time is to return the data, and the second time is to determine the number of records that are returned by the query.
  • When you create an email message by using an email template, text between angle brackets (<>)in the email template is truncated.
  • After you configure the Microsoft Dynamics CRM 2011 client for Outlook to an organization that was upgraded from Microsoft Dynamics CRM 4.0, all custom entities from Microsoft Dynamics CRM 4.0 are available in the Offline Synchronization filters. However, after you complete a reset on the offline data filters, the custom entities from Microsoft Dynamics CRM 4.0 are unavailable. New custom entities that are created in Microsoft Dynamics CRM 2011 are available after the reset.
  • Reports that use the FilterActivityPointer view return incorrect status code values in Microsoft Dynamics CRM 2011.
  • You cannot edit mail merge templates when the alias name contains more than 128 characters. Additionally, you receive the following error message:
    Alias length cannot be greater than 128.
  • Assume that you try to use a custom workflow assembly that has an output of the DateTime type. You add the following wait condition in the workflow assembly:
    Process || Timeout || Equals || DateTime output of custom workflow assembly
    In this situation, when you reopen the workflow designer, the wait condition is changed to the following unexpectedly:
    Process || Timeout || Equals || Process-ExecutionTime
    Additionally, when you run the workflow, the workflow rule fails because it cannot compile the workflow for execution at run time.
  • When user settings are set to the Japanese language, the label that is named by using "Q1" is not displayed in a chart in Microsoft Dynamics CRM 2011.
  • When you delete a record that contains attachments, a SQL deadlock occurs on the ActivityMimeAttachment table. This problem occurs when multiple threads retrieve records at the same time.
  • You cannot install addition roles from the Microsoft Dynamics CRM DVD after you install Microsoft Dynamics CRM 2011 Update Rollup 6.
  • A Microsoft Dynamics CRM error page is displayed when a case is saved. This problem occurs when a lookup of the case is not resolved on the first attempt.
  • When you convert an activity to an opportunity, the field for the source campaign is not populated.
  • When you update a Microsoft Dynamics CRM user record, the Cal type is set to Full unexpectedly.
  • A script error occurs when you generate a custom workflow activity URL that does not have an extraqs parameter.
  • When you create a new saved view on the User entity under Advanced Find, the view is displayed in the service calendar. However, after you leave the service calendar and then return to the calendar, you receives an exception error message. Additionally, you have to restart the browser to continue using the CRM service.
  • When you click a Microsoft Dynamics CRM record that was minimized in Microsoft Dynamics CRM 2011 for Outlook, the record is not opened as expected.
  • Scroll bars are not displayed in Microsoft Dynamics CRM 2011 with Internet Explorer 10.
  • Dollar symbols are missing in the Currency field, and the field is not left-aligned, in Microsoft Dynamics CRM 2011 with Internet Explorer 10.
  • Assume that you configure ADFS to set the values for the token lifetime to be longer than 10 hours in Microsoft Dynamics CRM 2011. If the system is load balanced, the token lifetime setting is not respected. Instead, the token will expire after 10 hours, and users will have to log back in.
  • When you send an email message that contains a script in the Workflow form, the script is executed unexpectedly.
  • You cannot expand the Form Assistant drop-down list in the Schedule Service Activity dialog box in Microsoft Dynamics CRM with Internet Explorer 10.
  • The horizontal scrollbar is unnecessarily displayed sometimes in Microsoft Dynamics CRM with Internet Explorer 10.
  • Radio buttons are not displayed correctly in Microsoft Dynamics CRM with Internet Explorer 10.
  • Assume that you import a solution that contains ribbon customizations. When you start the CRM web client or the Outlook client for the first time, the ribbon does not display the MSCRM tab as the initial tab. The custom tab that is part of the solution that you imported is displayed instead.
  • When you try to view field permissions for an incident entity in Microsoft Dynamics CRM with the Turkish language enabled, an exception error occurs.
  • Consider the following scenario:
    • You create a custom field that uses the Multiple Lines of Text type and has a maximum length of 200 on an account.
    • You set the field on the account main form in the General section, and the field spans two columns and three rows.
    • You publish the customizations.
    • You create a new account, specify mandatory fields, and then enter a long string that is over the length of 200 in the custom field.
    • You click Save.
    In this scenario, you receive an error message that states that the string length is too long. However, the value in the field is not truncated. Additionally, and you cannot save the account.
  • Assume the search box is not displayed in a lookup screen. When you select the Show Only My Records check box, you receive the following error message:
    The list has not finished opening. Try your request again.
  • An XPATH error occurs when you browse to the following URL:
    http://<server>/<org>/AppWebServices/AppGridWebService.ashx?id=crmGrid'&operation=Reset
  • Assume that you set user options to Read-only forms. You create a discount in an entity. In this situation, when you open the entity again and then compare the Edit form to the Read-only form, the discount is opened in the Read-only mode unexpectedly.
  • Assume that you change the date format settings for the organization through system settings. After you adjust the setting for the first week of a year, date data that is retrieved through the fetch functionality and is grouped by week may display an incorrect week number.
  • Assume that you create an advanced find query that has at least three link entity joins that are nested. If return columns are from the first link entity join and the return columns are used for entity references, the view cannot be rendered in the CRM grid.
  • The Notifications table is not cleared. Therefore, an increase occurs in the size of the Notifications table in the MSCRM_CONFIG database.
  • Consider the following scenario:
    • You try to import the Microsoft Dynamics CRM 2011 Custom Code Validation Tool solution in an organization, and the import fails.
    • You try to import the solution again, and the import fails again.
    In this situation, you cannot access the organization.
  • Assume that you run a query that contains the "Owner = Equals Current User's Team" condition. If you export the result to an Excel worksheet as a dynamic worksheet, you cannot open the Excel worksheet.
  • The Account Summary report fails in Microsoft Dynamics CRM 2011 with the Turkish language enabled.
  • The report print dialog box does not support multilanguage.
  • E-mail Router cannot do the configuration and process email messages for more than 5,000 users.
  • If the "ActualDurationMinutes" field in a task is set as "1/2/3 day" in Microsoft Dynamics CRM with the Traditional Chinese language enabled, an exception error occurs.
  • E-mail Router cannot process email messages out of the forward mailbox if the email address exists over 25 times in the emailsearchbase table.
  • The ViewId value of the NavBarByRelationshipItem setting is not respected for custom relationships.
  • Views that are added to a lookup dialog box by using the addCustomView function from the Microsoft Dynamics CRM 2011 Software Development Kit (SDK) do not use default sorting. However, the default sorting that was defined as part of the FetchXml schema that was passed to the function should be used.
  • The AddCustomView method from SDK does not work on a multi-entity lookup as expected.
  • The following error message is translated incorrectly in Microsoft Dynamics CRM with the Japanese language enabled:
    This record cannot be added because it already has a parent record.
  • When you distribute a campaign activity that uses the e-mail via mail merge" type in Microsoft Dynamics CRM 2011, regarding is set to Contact instead of to Campaign activity.
  • Quick and full campaign email activities are always sent from campaign creators unexpectedly.
  • Consider the following scenarios:
    • You create a recurring appointment that contains the following settings from the CRM web client:
      • The Duration field is set to 1 Day.
      • The recurring pattern is set to daily and the duration is set for every day.
      • The end range in the range of recurrence section is set to No end date or is set to end after more than 17 occurrences.
    • You track an all-day event with a recurring appointment that contains the following settings from the CRM Outlook client:
      • The recurring pattern is set to daily and the duration is set for every day.
      • The end range in the range of recurrence section is set to No end date or is set to end after more than 17 occurrences.
    In both scenarios, the first 15 appointments are generated successfully. However, the CRM Asynchronous service cannot create the rest of the recurrence pattern.
  • After you enable the UserRootPath option, you cannot add new users by using the user principal name (UPN) format.
  • Filters for entity columns that are also added as columns in a view do not work correctly in Outlook.
  • When you open modal forms, such as a lookup or the Set Regarding form, in the Microsoft Dynamics CRM client for Outlook, memory leaks occur in the Outlook process.
  • After you untrack an email message that was created recently, the email message is tracked again automatically.
  • When you view a record that contain a floating-point number field that is displayed in the preview pane and then select a record that has no value in the field, the field is not updated as expected. The field continues to display the value of the last record that has a value set in the field.
  • You cannot hide buttons in the Outlook CRM ribbon.
  • You cannot print all pages from an advanced find query in the Microsoft Dynamics CRM client for Outlook.
  • After you apply Microsoft Dynamics CRM 2011 Update Rollup 6, you cannot create new organizations. Additionally, you cannot import organizations.
  • When you have multiple Exchange accounts in one Outlook profile, you cannot track email messages by using the Microsoft Dynamics CRM add-in for Outlook.
  • When you open many forms in the Microsoft Dynamics CRM client for Outlook, memory leaks occur. Additionally, the client may crash.
  • When you try to click Recalculate Opportunity, a script error occurs.
  • When you send an email message from OWA, the email message remain in the Drafts folder for all clients and the email message will be sent incorrectly.
  • Long-running queries event entries do not log the ServerName values in the event log.
  • Recurring appointments are corrupted after you change the reminder time in Outlook.
  • When you delete a datetime value from an appointment in Outlook, you receive the following error message:
    An unknown error occurred while synchronizing data to Outlook.
  • When you try to send a mail merge that uses an English mail merge template in Microsoft Dynamics CRM 2011 with the German language enabled, you receive the following error message:
    An error has occurred during Microsoft Dynamics CRM Mail Merge.
  • When a Microsoft Dynamics CRM client for Outlook add-in and another add-in add and delete user-defined properties in an Outlook item, Microsoft Dynamics CRM does not update the user-defined properties in the Outlook item correctly. Additionally, Outlook may crash.
  • A surface link to the Outlook troubleshooting wizard is requested to be added in Outlook Configuration Wizard.
  • Email messages that contain attachments that have quotation marks included cannot be tracked in Outlook.
  • When you pin a specific activity type view, such as an email message or a task, and then try to show the charts pane, you receive the following error message:
    An error occurred while the chart was rendering.
  • When you view a Microsoft Dynamics CRM task in Outlook Web Access (OWA), the due date of the task is missing.
  • When you browse away from a view, filters that were applied in the view are not saved correctly.
  • System time on a computer is checked during the installation or the configuration. However, when the computer system time is out of sync with the domain, or when the computer is not in a domain that is in sync with the world clock, you do not receive an error message about the computer system time issue.
  • A Microsoft Dynamics CRM Outlook Client configuration error occurs when a sitemap contains a view reference that uses the "etn=" parameter.
  • Microsoft Dynamics CRM client for Outlook crashes when the Windows DPI is set to 125 percent.
  • Consider the following scenario:
    • You open the Microsoft Dynamics CRM client for Outlook.
    • You set the preview pane to the right side.
    • You browse to a CRM folder that has a MAPI grid.
    • You zoom out the window, or you zoom in the preview pane until some columns in the grid are hidden.
    In this scenario, the scroll bar is missing. Therefore, you cannot find the columns that are hidden.
  • When you right-click an item and then add a follow-up activity on the item, the item selection is lost unexpectedly.
  • When you delete an item, the item is not removed from the grid.
  • When you add a filter to a user view and then click Save Filter, the filter is not saved as expected.
  • When you run a search and then pin a view, the pinned view is not displayed.
  • When you try to pin a fax view, the fax view is not pinned. Additionally, the fax view is reverted to a server view.
  • When you close a pinned view and then open the view again during one Outlook session, the view is reverted to a server view.
  • When you rest the mouse on a drop-down list item, the color change is not obvious in the Microsoft Dynamics CRM client for Outlook with Internet Explorer 10.
  • The progress bar is displayed incorrectly when you import a solution in the Microsoft Dynamics CRM client for Outlook with Internet Explorer 10.
  • No tooltip is displayed when you rest the mouse on any button on the solution toolbar in the Microsoft Dynamics CRM client for Outlook with Internet Explorer 10.
  • When you create a new opportunity and then run a search for contacts, you experience slow performance.
  • A performance counter is requested to track how many times database operations are retried because of network issues.
  • After you install Microsoft Dynamics CRM 2011 Update Rollup 6, an application event error occurs.
  • The AllowRoleAssignInAdminMode option is requested to be enabled for users in the administrative mode.
  • Custom messages that are defined for an activity entity cannot be exported from and imported to a different organization successfully.
  • When you import a solution, the system attribute lookup values are deleted. Additionally, multi-organization shared metadata caches are corrupted.
  • When you create a new account, run a lookup on the Currency field on the Billing Information tab, and then click New, you receive the following error message:
    Object doesn't support property or method 'SetLabel' on Currency new page display on Currency page.
  • The InvalidPluginExecutionException class from a plug-in that is registered on the Recurring Appointment entity displays the "Business Process Error" error message instead of a custom error message.
  • When the regional settings on a client are set to English (New Zealand) or English (Singapore), recurring appointments cannot be synchronized to Outlook.
  • When you view Microsoft Dynamics CRM address books in the Microsoft Dynamics CRM client for Outlook, the Name column is blank.
  • The SetStateDynamicEntity request does not work for the BusinessOwned entities when Dynamics CRM 2007 endpoint is used.
  • Platform tracing displays incorrect error messages for the SetStateDynamicEntity requests in Microsoft Dynamics CRM 2011.
  • In the Rollup Fields section, the Source Record Type State and Source Record Type Status values are numbered incorrectly.
  • The Goal form displays all data type fields in the read-only mode unexpectedly.
  • Organizations are requested to be searchable with the Org URL name.
  • You cannot import a managed solution that contains an entity that has a money attribute.
  • Two entries are inserted into the ActivityPointerBase table when replying to a tracked email.
  • Unable to add a Sales Literature to Custom entities.
  • JavaScript editor limited to 2000 characters.
  • DataContractJsonSerializer error when using Service Contracts.
  • Outlook crashing when configured to use SQL CE 4.0.
  • "The solution package cannot be imported because it contains invalid XML" due to Missing LocalizedLabel record for new SavedQuery.
  • Quick Find View Query does not return any records.

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Hotfixes and updates that you have to enable or configure manually

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Update Rollup 10 for Microsoft Dynamics CRM 2011 contains the following hotfixes and updates that you must enable or configure manually. For more information about the EnableRetrieveMultipleOptimization functionality, view the "Optimizing the Performance of Queries Against Large Datasets" section of the Optimizing and Maintaining the Performance of a Microsoft Dynamics CRM 2011 Server Infrastructure white paper. For more information about the Quick Find functionality, view the "Optimizing the Performance of Quick Find Queries" section of the Optimizing and Maintaining the Performance of a Microsoft Dynamics CRM 2011 Server Infrastructure white paper. To download the Optimizing and Maintaining the Performance of a Microsoft Dynamics CRM 2011 Server Infrastructure white paper, go to the following Microsoft Download Center website:
Optimizing and Maintaining the Performance of a Microsoft Dynamics CRM 2011 Server Infrastructure

Rule Deployment Wizard does not work in an Exchange 2003 and Exchange 2010 mixed environment.

In order to apply this hotfix, you must set the value of ExchangeAdminAccountName in the
HKEY_Local_Machine\Software\Microsoft\MSCRM Email
registry entry to the SAMAccountName of the Exchange Admin Account on the machine that has the Rule Deployment Wizard installed.

Update Rollup 8 for Microsoft Dynamics CRM 2011 contains the following hotfixes and updates that you must enable or configure manually. To enable or to configure these hotfixes or these updates on the server that is running Microsoft Dynamics CRM 2011, follow the instructions in the following Microsoft Knowledge Base article. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2651621 You experience poor performance when you use Find Available Times in Microsoft Dynamics CRM 2011
Update Rollup 7 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must enable or configure manually.

Update Rollup 6 for Microsoft Dynamics CRM 2011 contains the following hotfixes and updates that you must enable or configure manually. To enable or to configure these hotfixes or these updates on the server that is running Microsoft Dynamics CRM 2011, follow the instructions in the following Microsoft Knowledge Base article. The article contains steps that you can follow after you install Update Rollup 6 for Microsoft Dynamics CRM 2011 to clean up the PrincipalObjectAccess table:
2664150 How to control PrincipalObjectAccess table growth in CRM 2011
2741514 Slow performance when pinning views in Microsoft Dynamics CRM
Update Rollup 5 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.

Update Rollup 4 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.

Update Rollup 3 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.

Update Rollup 2 for Microsoft Dynamics CRM 2011 contains the following hotfixes and updates that you must enable or configure manually. To enable or to configure these hotfixes or these updates on the server that is running Microsoft Dynamics CRM 2011, follow the instructions in the following Microsoft Knowledge Base article. The article contains steps that you can follow before you install Update Rollup 2 for Microsoft Dynamics CRM 2011 if you want to maintain the functionality of the release version of Microsoft Dynamics CRM 2011:
2535245 You experience slow performance when you perform RetrieveMultiple queries on large datasets in Microsoft Dynamics CRM 2011
Update Rollup 1 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.

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Hotfixes and updates that were released as individual fixes

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The following bugs were fixed and delivered as critical on-demand (COD) fixes:

  • When you create mail merge templates on related entities, such as the Account, Lead, Contact, Opportunity, and Case entities, current user fields that are selected additionally are not displayed.
  • Assume that you register a Microsoft Dynamics CRM plug-in that works on the predefined state of an entity that can be deactivated. The plug-in may cancel the reactivation of certain records in certain situations. The plug-in cancels the record reactivation by displaying an exception error from the Execute method. However, after the exception error information is displayed, the end-user form and ribbon remain open and editable. In this situation, changes can be made and saved unexpectedly.
  • Assume that you try to import a solution that converts unmanaged components to managed components. If the managed solution contains entity maps, the solution import fails. Additionally, you receive an error message that resembles the following:
    Found 1 dependency records where unmanaged component is the parent of a managed component. First record (dependentcomponentobjectid = 36fc8cb9-3b5e-e111-a9ca-00155d42da0e, type = AttributeMap, requiredcomponentobjectid = 908685b1-3b5e-e111-a9ca-00155d42da0e, type= EntityMap, solution = e70812bd-e237-4e3a-9517-546b77024319)
  • Assume that an email template is owned by a team. When a user who is assigned to the team browses to the Email Template lookup window, the email template is not visible.
  • When you enable connections for certain entities, the relationships that enable the connections are not created. Therefore, the connections do not work for the entities. For the business unit entity, the connection does not work after you install Microsoft Dynamics CRM 2011 Update Rollup 4. For entities for which connections are not enabled out of the box, and for entities that have relationships to the connections, the connections do not work.
  • Assume that an Internet-facing deployment (IFD) is configured for Microsoft Dynamics CRM 2011. You sign out from a Dynamics CRM session. In this situation, when you try to click the most recently used button from another Dynamics CRM session, a windows authentication dialog box is opened unexpectedly.
  • Assume that you register a plug-in that may display an exception error. When you try to track an email message in Microsoft Office Outlook, Outlook crashes.
  • Assume that a meeting request is tracked in Microsoft Dynamics CRM 2011. After you accept the meeting request and then perform a synchronization, the meeting request is untracked unexpectedly.
  • When you receive a meeting request that is tracked in Microsoft Dynamics CRM by the organizer, the BusyStatus state is changed from Tentative to Busy even though the appointment is not accepted by the attendee.
  • When you enable connections for an entity, you experience the following problems:
    • The IsConnectionsEnabled bit is set to true.
    • Two relationships are created between the connection and the entity. The relationships point to the Record1Id and Record2Id fields of the onnection entity.
  • You cannot disable the Track in CRM buttons and the Track in CRM shortcut menu entry. The Track in CRM buttons and shortcut menu entry should have a configurable option.
  • When you try to import an updated managed solution, you receive the following error message:
    'new_caseviolationcode' entity doesn't contain attribute with Name = 'transactioncurrencyid'.
    This problem occurs when the managed solution will add the first currency attribute to a managed entity that is already owned by the solution publisher.
  • When you specify a custom enable rule for a ribbon control that uses a Jscript type web resource, the Jscript library is not cached.
  • When an email message in the rich text format is received in Microsoft Dynamics CRM through E-mail Router, the body of the email message is not processed correctly to show embedded images that are attached. When you see the body of the email message, the alternative text for an HTML image tag is displayed where the pictures should be.
  • When you click a link on a Microsoft Dynamics CRM webpage for an organization, an incorrect webpage is displayed.
    This problem occurs when the link is for a website whose root path has the same name as the organization or when the URL is for some other organization in the same CRM deployment.
  • You receive an error message that states that Microsoft Dynamics CRM has encountered an error and has to close.
  • When you add multiple recipients to an activity record, you receive a warning message that states that the system may stop responding because of a long-running script.
  • A memory leak occurs during the Lookup Auto-resolve process.
  • A memory leak occurs in the lookup dialog boxes.
  • A memory leak occurs when you open some forms.

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Article ID: 2710577 - Last Review: May 13, 2014 - Revision: 13.0
Applies to
  • Microsoft Dynamics CRM 2011
Keywords: 
kbqfe kbfix kbmbsmigrate kbexpertiseinter atdownload kberrmsg kbsurveynew KB2710577

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