Article ID: 2793348 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You access a mailbox by using Microsoft Outlook Web App in a Microsoft Exchange Server 2010 environment.
  • The mailbox is configured so that it does not automatically send read receipts for email messages.
  • You disable the Conversations view in Outlook Web App.
  • You receive an email message for which the sender requests a read receipt.
  • You view the email message, and then the email message is marked as read.

In this scenario, a read receipt is unexpectedly sent to the sender.

Resolution

To resolve this issue, install the following update rollup:
2803727 Description of Update Rollup 1 for Exchange Server 2010 Service Pack 3

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about how to change the read receipt settings in Outlook Web App, go to the following Microsoft website:
General information about mail settings in Outlook Web App
For more information about how to use the Set-MailboxMessageConfiguration cmdlet to change mail settings, go to the following Microsoft website:
General information about the Set-MailboxMessageConfiguration cmdlet

Properties

Article ID: 2793348 - Last Review: May 30, 2013 - Revision: 1.0
Applies to
  • Microsoft Exchange Server 2010 Service Pack 3, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbexpertiseinter kbsurveynew KB2793348

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