Temporary Internet files and history are lost in Internet Explorer 10 after you upgrade from Windows 7 or Windows Server 2008 R2 to Windows 8 or Windows Server 2012

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Article ID: 2805966 - View products that this article applies to.
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Symptoms


Assume that you have Internet Explorer 10 installed on a computer that is running Windows 7 or Windows Server 2008 R2. When you upgrade the computer to Windows 8 or Windows Server 2012, all search history data, form data, temporary Internet files, cookies, saved passwords, and other browser caches are lost.

Cause

This issue occurs for one of the following reasons:
  • The sector size of the Extensible Storage Engine API (ESENT) database between Windows 7 or Windows Server 2008 R2 and Windows 8 or Windows Server 2012 is incompatible.
  • Certain indexes in the caches become invalid after you upgrade the operating system.

Resolution

To resolve this issue, follow these steps on the computer after you upgrade to Windows 8 or Windows Server 2012:
  1. Sign in to the computer by using an administrator user.
  2. Apply the update that is described in this article.
  3. Install the most recent cumulative security update for Internet Explorer. To do this, go to the following Microsoft website: http://update.microsoft.com

    Note
    This update was first included in the following security update:
    2829530 MS13-037: Cumulative Security Update for Internet Explorer: May 14, 2013
In this situation, all temporary Internet files and histories of other users on this computer persist correctly after the upgrade.

Note The temporary Internet files and histories of the administrator user who you used to apply these updates will be lost.

Update information

How to obtain this update

Windows Update
This update is available from Windows Update.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
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Operating systemUpdate
All supported x86-based versions of Windows 8
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Download
Download the update package now.
All supported x64-based versions of Windows 8
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Download
Download the update package now.
All supported x64-based versions of Windows Server 2012
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Download
Download the update package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows 8, or Windows Server 2012.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

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The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8, and Windows Server 2012 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows 8, and Windows Server 2012RTMGDR
    6.2.920 0.20 xxxWindows 8, and Windows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT, Windows 8, and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
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File nameFile versionFile sizeDateTimePlatform
Esent.dll6.2.9200.165142,407,42429-Jan-201308:33x86
Esent.dll6.2.9200.206202,407,42429-Jan-201307:44x86
For all supported x64-based versions of Windows 8 and of Windows Server 2012
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File nameFile versionFile sizeDateTimePlatform
Esent.dll6.2.9200.165142,861,05629-Jan-201308:20x64
Esent.dll6.2.9200.206202,861,05629-Jan-201307:37x64
Esent.dll6.2.9200.165142,407,42429-Jan-201308:33x86
Esent.dll6.2.9200.206202,407,42429-Jan-201307:44x86
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Additional file information for Windows RT, Windows 8, and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8
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File nameX86_32c122edc1b7f12b19d495033f6f0687_31bf3856ad364e35_6.2.9200.20620_none_dcca0fc65ec55f5d.manifest
File versionNot applicable
File size716
Date (UTC)29-Jan-2013
Time (UTC)18:18
PlatformNot applicable
File nameX86_e34b577039b5f31ff8f43188670f535d_31bf3856ad364e35_6.2.9200.16514_none_06827585ffd3ea2f.manifest
File versionNot applicable
File size716
Date (UTC)29-Jan-2013
Time (UTC)18:18
PlatformNot applicable
File nameX86_microsoft-windows-e..estorageengine-isam_31bf3856ad364e35_6.2.9200.16514_none_eedb0601fd39ba81.manifest
File versionNot applicable
File size3,950
Date (UTC)29-Jan-2013
Time (UTC)09:44
PlatformNot applicable
File nameX86_microsoft-windows-e..estorageengine-isam_31bf3856ad364e35_6.2.9200.20620_none_ef55d1b9166310e0.manifest
File versionNot applicable
File size3,950
Date (UTC)29-Jan-2013
Time (UTC)08:16
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
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File nameAmd64_2ff926f09ad8808c3744094e2b970ab0_31bf3856ad364e35_6.2.9200.20620_none_53a4c3f7b708f645.manifest
File versionNot applicable
File size1,080
Date (UTC)29-Jan-2013
Time (UTC)18:19
PlatformNot applicable
File nameAmd64_49024d09be4000526e49482888992611_31bf3856ad364e35_6.2.9200.16514_none_8a67f99be794d81b.manifest
File versionNot applicable
File size1,080
Date (UTC)29-Jan-2013
Time (UTC)18:19
PlatformNot applicable
File nameAmd64_4c63b09187d6251657b8a7daa5d53c3f_31bf3856ad364e35_6.2.9200.20620_none_c10cfaee124c00ca.manifest
File versionNot applicable
File size720
Date (UTC)29-Jan-2013
Time (UTC)18:19
PlatformNot applicable
File nameAmd64_a0aa5c1db0a3bdb83cc5d95260c298e9_31bf3856ad364e35_6.2.9200.16514_none_52d1f3f5c145a035.manifest
File versionNot applicable
File size720
Date (UTC)29-Jan-2013
Time (UTC)18:19
PlatformNot applicable
File nameAmd64_microsoft-windows-e..estorageengine-isam_31bf3856ad364e35_6.2.9200.16514_none_4af9a185b5972bb7.manifest
File versionNot applicable
File size3,954
Date (UTC)29-Jan-2013
Time (UTC)10:53
PlatformNot applicable
File nameAmd64_microsoft-windows-e..estorageengine-isam_31bf3856ad364e35_6.2.9200.20620_none_4b746d3ccec08216.manifest
File versionNot applicable
File size3,954
Date (UTC)29-Jan-2013
Time (UTC)10:06
PlatformNot applicable
File nameX86_microsoft-windows-e..estorageengine-isam_31bf3856ad364e35_6.2.9200.16514_none_eedb0601fd39ba81.manifest
File versionNot applicable
File size3,950
Date (UTC)29-Jan-2013
Time (UTC)09:44
PlatformNot applicable
File nameX86_microsoft-windows-e..estorageengine-isam_31bf3856ad364e35_6.2.9200.20620_none_ef55d1b9166310e0.manifest
File versionNot applicable
File size3,950
Date (UTC)29-Jan-2013
Time (UTC)08:16
PlatformNot applicable
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Properties

Article ID: 2805966 - Last Review: May 14, 2013 - Revision: 1.0
Applies to
  • Windows 8
  • Windows 8 Enterprise
  • Windows 8 Pro
  • Windows Server 2012 Datacenter
  • Windows Server 2012 Essentials
  • Windows Server 2012 Foundation
  • Windows Server 2012 Standard
Keywords: 
kbfix atdownload kbsurveynew kbexpertisebeginner kbexpertiseinter KB2805966

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