Article ID: 2828030 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • Some USB Universal Host Controller Interface (UHCI) audio devices are connected to a computer that is running Windows 7 Service Pack 1 (SP1), Windows Server 2008 R2 SP1 or Windows XP Service Pack 3 (SP3).
  • You start an application that sends and captures audio streams for the audio devices on the computer.
  • The application continues to run on the computer for about 49 days and 17 hours.
In this situation, the audio devices stop streaming the audio.

Note If you reset the USB audio devices, this issue is resolved temporarily.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1, Windows Server 2008 R2 SP1 or Windows XP SP3. Especially, Windows 7 SP1 or Windows Server 2008 R2 SP1 must have update 2533552 installed before this hotfix can be applied.
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2
For more information about update 2533552, click the following article number to view the article in the Microsoft Knowledge Base:
2533552 An update that prevents a "0xC0000034" error message when you try to install Windows 7 SP1, Windows Server 2008 R2 SP1, or Windows Embedded Standard 7 SP1 is available
For more information about how to obtain a Windows XP service pack, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

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The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notes

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Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
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    VersionProductSR_LevelService branch
    6.1.760 1 . 22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.1.7601.2253376,28807-Dec-201301:21x86
Usbhub.sys6.1.7601.22533258,56007-Dec-201301:22x86
Usbd.sys6.1.7601.225336,01607-Dec-201301:21Not applicable
Usbehci.sys6.1.7601.2253343,52007-Dec-201301:21x86
Usbhub.sys6.1.7601.22533258,56007-Dec-201301:22x86
Usbohci.sys6.1.7601.2253320,48007-Dec-201301:21x86
Usbport.sys6.1.7601.22533284,67207-Dec-201301:22x86
Usbuhci.sys6.1.7601.2253324,57607-Dec-201301:21x86
Usbccgp.sys6.1.7601.2253376,28807-Dec-201301:21x86
Usbhub.sys6.1.7601.22533258,56007-Dec-201301:22x86
Usbd.sys6.1.7601.225336,01607-Dec-201301:21Not applicable
Usbehci.sys6.1.7601.2253343,52007-Dec-201301:21x86
Usbhub.sys6.1.7601.22533258,56007-Dec-201301:22x86
Usbohci.sys6.1.7601.2253320,48007-Dec-201301:21x86
Usbport.sys6.1.7601.22533284,67207-Dec-201301:22x86
Usbuhci.sys6.1.7601.2253324,57607-Dec-201301:21x86
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For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.1.7601.2253399,84007-Dec-201301:40x64
Usbhub.sys6.1.7601.22533343,04007-Dec-201301:41x64
Usbd.sys6.1.7601.225337,80807-Dec-201301:40x64
Usbehci.sys6.1.7601.2253353,24807-Dec-201301:40x64
Usbhub.sys6.1.7601.22533343,04007-Dec-201301:41x64
Usbohci.sys6.1.7601.2253325,60007-Dec-201301:40x64
Usbport.sys6.1.7601.22533325,12007-Dec-201301:40x64
Usbuhci.sys6.1.7601.2253330,72007-Dec-201301:40x64
Usbccgp.sys6.1.7601.2253399,84007-Dec-201301:40x64
Usbhub.sys6.1.7601.22533343,04007-Dec-201301:41x64
Usbd.sys6.1.7601.225337,80807-Dec-201301:40x64
Usbehci.sys6.1.7601.2253353,24807-Dec-201301:40x64
Usbhub.sys6.1.7601.22533343,04007-Dec-201301:41x64
Usbohci.sys6.1.7601.2253325,60007-Dec-201301:40x64
Usbport.sys6.1.7601.22533325,12007-Dec-201301:40x64
Usbuhci.sys6.1.7601.2253330,72007-Dec-201301:40x64

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For all supported IA-64-based versions of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.1.7601.22533222,72007-Dec-201301:04IA-64
Usbhub.sys6.1.7601.22533973,31207-Dec-201301:04IA-64
Usbd.sys6.1.7601.2253312,03207-Dec-201301:03Not applicable
Usbehci.sys6.1.7601.22533135,68007-Dec-201301:04IA-64
Usbhub.sys6.1.7601.22533973,31207-Dec-201301:04IA-64
Usbohci.sys6.1.7601.2253364,00007-Dec-201301:04IA-64
Usbport.sys6.1.7601.22533649,21607-Dec-201301:04IA-64
Usbuhci.sys6.1.7601.2253386,01607-Dec-201301:03IA-64
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Windows XP file information notes

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  • In addition to the files that are listed in these tables, this hotfix also installs an associated security catalog file (KBnumber.cat) that is signed with a Microsoft digital signature.
For all supported x86-based versions of Windows XP
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File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Usbehci.sys5.1.2600.636830,46407-Mar-201300:59x86SP3SP3QFE
Usbport.sys5.1.2600.6368144,12807-Mar-201300:59x86SP3SP3QFE
Usbuhci.sys5.1.2600.636820,73607-Mar-201300:59x86SP3SP3QFE
Updspapi.dll6.3.13.0382,84005-Jul-201013:16x86NoneNot applicable
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:
2798670 USB audio stream stalls on a computer that is running Windows 7 or Windows Server 2008 R2

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
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File propertyValue
File nameUpdate.mum
File versionNot applicable
File size2,075
Date (UTC)07-Dec-2013
Time (UTC)06:47
PlatformNot applicable
File nameX86_embedded-usb.inf_31bf3856ad364e35_6.1.7601.22533_none_0a96466737934122.manifest
File versionNot applicable
File size3,508
Date (UTC)07-Dec-2013
Time (UTC)03:19
PlatformNot applicable
File nameX86_embedded-usbport.inf_31bf3856ad364e35_6.1.7601.22533_none_1edf34d48ec55755.manifest
File versionNot applicable
File size6,066
Date (UTC)07-Dec-2013
Time (UTC)03:22
PlatformNot applicable
File nameX86_usb.inf_31bf3856ad364e35_6.1.7601.22533_none_cd72b4dc85e34749.manifest
File versionNot applicable
File size3,060
Date (UTC)07-Dec-2013
Time (UTC)03:21
PlatformNot applicable
File nameX86_usbport.inf_31bf3856ad364e35_6.1.7601.22533_none_c03cad597afe9530.manifest
File versionNot applicable
File size6,144
Date (UTC)07-Dec-2013
Time (UTC)03:18
PlatformNot applicable

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Additional files for all supported x64-based versions of Windows 7 SP1 and of Windows Server 2008 R2
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File propertyValue
File nameAmd64_embedded-usb.inf_31bf3856ad364e35_6.1.7601.22533_none_66b4e1eaeff0b258.manifest
File versionNot applicable
File size3,512
Date (UTC)07-Dec-2013
Time (UTC)04:07
PlatformNot applicable
File nameAmd64_embedded-usbport.inf_31bf3856ad364e35_6.1.7601.22533_none_7afdd0584722c88b.manifest
File versionNot applicable
File size6,070
Date (UTC)07-Dec-2013
Time (UTC)04:11
PlatformNot applicable
File nameAmd64_usb.inf_31bf3856ad364e35_6.1.7601.22533_none_299150603e40b87f.manifest
File versionNot applicable
File size3,064
Date (UTC)07-Dec-2013
Time (UTC)04:10
PlatformNot applicable
File nameAmd64_usbport.inf_31bf3856ad364e35_6.1.7601.22533_none_1c5b48dd335c0666.manifest
File versionNot applicable
File size6,148
Date (UTC)07-Dec-2013
Time (UTC)04:07
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,089
Date (UTC)07-Dec-2013
Time (UTC)06:47
PlatformNot applicable

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Additional files for all supported IA-64-based versions of Windows Server 2008 R2
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File propertyValue
File nameIa64_usb.inf_31bf3856ad364e35_6.1.7601.22533_none_cd7458d285e15045.manifest
File versionNot applicable
File size3,062
Date (UTC)07-Dec-2013
Time (UTC)02:27
PlatformNot applicable
File nameIa64_usbport.inf_31bf3856ad364e35_6.1.7601.22533_none_c03e514f7afc9e2c.manifest
File versionNot applicable
File size6,146
Date (UTC)07-Dec-2013
Time (UTC)02:27
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,451
Date (UTC)07-Dec-2013
Time (UTC)06:47
PlatformNot applicable
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Properties

Article ID: 2828030 - Last Review: January 15, 2014 - Revision: 2.0
Applies to
  • Windows 7 Service Pack 1, when used with:
    • Windows 7 Enterprise
    • Windows 7 Home Basic
    • Windows 7 Home Premium
    • Windows 7 Professional
    • Windows 7 Starter
    • Windows 7 Ultimate
  • Windows Server 2008 R2 Service Pack 1, when used with:
    • Windows Server 2008 R2 Datacenter
    • Windows Server 2008 R2 Enterprise
    • Windows Server 2008 R2 for Itanium-Based Systems
    • Windows Server 2008 R2 Foundation
    • Windows Server 2008 R2 Standard
    • Windows Web Server 2008 R2
  • Microsoft Windows XP Service Pack 3, when used with:
    • Microsoft Windows XP Home Edition
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Starter Edition
Keywords: 
kbqfe kbhotfixserver kbfix kbexpertiseadvanced kbsurveynew kbautohotfix KB2828030

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