Virtual machines crash or take a long time to complete the shutdown process on a Windows Server 2012-based host computer

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Article ID: 2832478 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You have the Hyper-V server role installed on a computer that is running Windows Server 2012.
  • You install the Remote Desktop Virtualization Host (RD Virtualization Host) role on the computer.
  • You create one or more virtual machines on the computer.
  • The virtual machines are configured to shut down when the host computer starts the shutdown process.
  • You use the Microsoft RemoteFX feature to improve user experience for virtual machines.
  • You try to shut down the host computer.
In this scenario, the virtual machines crash or take a long time to complete the shutdown process during the shutdown process of the host computer.

Cause

This issue occurs because of a race condition when you shut down the host computer. The race condition occurs between the following situations:
  • When the Hyper-V Virtual Machine Management service receives a notification to stop the service and begins to shut down the virtual machines.
  • The RemoteFX Desktop Virtual Graphics Manager (Rdvgm.exe) for the virtual machine ends when the Worker session is logged off.

Resolution

This hotfix is also available at Microsoft Update Catalog

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2012.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

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The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2012 file information notes
Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductMilestoneService branch
    6.2.920 0.20 xxxWindows Server 2012RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2012
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File nameFile versionFile sizeDateTimePlatform
Vmprox.dll6.2.9200.16604408,57604-May-201303:38x64
Vmwpctrl.dll6.2.9200.1638493,18426-Jul-201200:46x64
Vmprox.dll6.2.9200.20709408,57607-May-201302:35x64
Vmwpctrl.dll6.2.9200.1638493,18426-Jul-201200:46x64
Rdvgpuinfo.dll6.2.9200.1638460,41626-Jul-201201:28x64
Vmms.exe6.2.9200.1660411,201,02404-May-201302:45x64
Rdvgpuinfo.dll6.2.9200.1638460,41626-Jul-201201:28x64
Vmms.exe6.2.9200.2070911,201,02407-May-201301:45x64
Rdvgm.exe6.2.9200.166043,086,33606-May-201323:03x64
Rdvgm.exe6.2.9200.207093,086,33607-May-201304:40x64
Winsrv.dll6.2.9200.16604193,53606-May-201323:03x64
Winsrv.dll6.2.9200.20709194,04807-May-201304:39x64
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Additional file information for Windows Server 2012

Additional files for all supported x64-based versions of Windows Server 2012
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File nameAmd64_147d610795be5f6a817035d1bab3a461_31bf3856ad364e35_6.2.9200.20709_none_cb60d4c93dddb4fe.manifest
File versionNot applicable
File size698
Date (UTC)08-May-2013
Time (UTC)18:18
PlatformNot applicable
File nameAmd64_1d853ae43e9eb2960841ed719b531cf5_31bf3856ad364e35_6.2.9200.16605_none_d6cfd8314b754698.manifest
File versionNot applicable
File size1,038
Date (UTC)08-May-2013
Time (UTC)18:18
PlatformNot applicable
File nameAmd64_648a7f76a9c2902c89f989a6e5cdb48b_31bf3856ad364e35_6.2.9200.16605_none_dd02c9d15ec5a78b.manifest
File versionNot applicable
File size698
Date (UTC)08-May-2013
Time (UTC)18:18
PlatformNot applicable
File nameAmd64_6876d22c38ea05e8a326878e766d885a_31bf3856ad364e35_6.2.9200.16605_none_e58fd30741c0e9a8.manifest
File versionNot applicable
File size698
Date (UTC)08-May-2013
Time (UTC)18:18
PlatformNot applicable
File nameAmd64_763c3d7ee9fc6c74c5ab53778e08e602_31bf3856ad364e35_6.2.9200.20709_none_b57441c942758b66.manifest
File versionNot applicable
File size703
Date (UTC)08-May-2013
Time (UTC)18:18
PlatformNot applicable
File nameAmd64_8f7b6f65465c7cf8fe853e6603bcf927_31bf3856ad364e35_6.2.9200.16605_none_1cd4ce1aa2a0acc4.manifest
File versionNot applicable
File size703
Date (UTC)08-May-2013
Time (UTC)18:18
PlatformNot applicable
File nameAmd64_926216334d5312934438284289334963_31bf3856ad364e35_6.2.9200.20709_none_5fae13052c178469.manifest
File versionNot applicable
File size698
Date (UTC)08-May-2013
Time (UTC)18:18
PlatformNot applicable
File nameAmd64_a6852f0c5165941319fb9a5218349f8f_31bf3856ad364e35_6.2.9200.20709_none_1cee2e66ccb98d27.manifest
File versionNot applicable
File size727
Date (UTC)08-May-2013
Time (UTC)18:18
PlatformNot applicable
File nameAmd64_b74cad38320a0ee795b6ae28e969881c_31bf3856ad364e35_6.2.9200.16605_none_e053bf5a83ba4ef6.manifest
File versionNot applicable
File size702
Date (UTC)08-May-2013
Time (UTC)18:18
PlatformNot applicable
File nameAmd64_e47fcd1a5747bbc802ceda7912f0bf9b_31bf3856ad364e35_6.2.9200.20709_none_7d2e79d5c065f6dc.manifest
File versionNot applicable
File size1,038
Date (UTC)08-May-2013
Time (UTC)18:18
PlatformNot applicable
File nameAmd64_f8a085e72e5b086f29fb6c1ac04c1956_31bf3856ad364e35_6.2.9200.16605_none_3287bb7c85d107bb.manifest
File versionNot applicable
File size727
Date (UTC)08-May-2013
Time (UTC)18:18
PlatformNot applicable
File nameAmd64_f95dc3f8223a60aaeddb53911796f2f5_31bf3856ad364e35_6.2.9200.20709_none_dfdba091c58957c1.manifest
File versionNot applicable
File size702
Date (UTC)08-May-2013
Time (UTC)18:18
PlatformNot applicable
File nameAmd64_microsoft-hyper-v-vstack-com_31bf3856ad364e35_6.2.9200.16605_none_d4a2f1ffa9db6b8b.manifest
File versionNot applicable
File size46,639
Date (UTC)08-May-2013
Time (UTC)18:18
PlatformNot applicable
File nameAmd64_microsoft-hyper-v-vstack-com_31bf3856ad364e35_6.2.9200.20709_none_d5308ff2c2f570b1.manifest
File versionNot applicable
File size46,639
Date (UTC)08-May-2013
Time (UTC)18:18
PlatformNot applicable
File nameAmd64_microsoft-hyper-v-vstack-vmms_31bf3856ad364e35_6.2.9200.16605_none_8fb73460e86f1cf7.manifest
File versionNot applicable
File size1,134,338
Date (UTC)08-May-2013
Time (UTC)18:18
PlatformNot applicable
File nameAmd64_microsoft-hyper-v-vstack-vmms_31bf3856ad364e35_6.2.9200.20709_none_9044d2540189221d.manifest
File versionNot applicable
File size1,134,338
Date (UTC)08-May-2013
Time (UTC)18:18
PlatformNot applicable
File nameAmd64_microsoft-windows-r..pdate-oob-component_31bf3856ad364e35_6.2.9200.16605_none_46b7bb6c2de464e8.manifest
File versionNot applicable
File size3,651
Date (UTC)07-May-2013
Time (UTC)01:14
PlatformNot applicable
File nameAmd64_microsoft-windows-r..pdate-oob-component_31bf3856ad364e35_6.2.9200.20709_none_4745595f46fe6a0e.manifest
File versionNot applicable
File size3,651
Date (UTC)07-May-2013
Time (UTC)06:59
PlatformNot applicable
File nameAmd64_microsoft-windows-winsrv_31bf3856ad364e35_6.2.9200.16605_none_0f9fc36325d79ce6.manifest
File versionNot applicable
File size12,033
Date (UTC)07-May-2013
Time (UTC)01:29
PlatformNot applicable
File nameAmd64_microsoft-windows-winsrv_31bf3856ad364e35_6.2.9200.20709_none_102d61563ef1a20c.manifest
File versionNot applicable
File size12,033
Date (UTC)07-May-2013
Time (UTC)07:38
PlatformNot applicable
File nameUpdate-bf.mum
File versionNot applicable
File size3,505
Date (UTC)08-May-2013
Time (UTC)18:18
PlatformNot applicable
File nameWow64_microsoft-windows-winsrv_31bf3856ad364e35_6.2.9200.16605_none_19f46db55a385ee1.manifest
File versionNot applicable
File size1,459
Date (UTC)07-May-2013
Time (UTC)00:01
PlatformNot applicable
File nameWow64_microsoft-windows-winsrv_31bf3856ad364e35_6.2.9200.20709_none_1a820ba873526407.manifest
File versionNot applicable
File size1,459
Date (UTC)07-May-2013
Time (UTC)04:36
PlatformNot applicable
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Properties

Article ID: 2832478 - Last Review: June 12, 2013 - Revision: 1.0
Applies to
  • Windows Server 2012 Datacenter
  • Windows Server 2012 Standard
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2832478

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