FIX: Stop Error "0x000000F4" occurs when an application creates a process in a cross-session manner in Windows 7 or Windows Server 2008 R2

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Article ID: 2876900 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You run an application that creates a cross-session process in Windows 7 or Windows Server 2008 R2.
  • This process is immediately killed.

In this scenario, the system crashes. Additionally, you may receive a Stop error message that resembles the following:

STOP 0x000000F4 (0x00000003, Parameter2, Parameter3, Parameter4)
CRITICAL_OBJECT_TERMINATION


Notes
  • The parameters in this Stop error message may vary, depending on the configuration of the computer. However, the first parameter is always 0x00000003.
  • Not all "0x000000F4" Stop errors are caused by this issue.
  • The problem may occur if Hitachi's JP1 software package is installed on the server.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Service Pack 1 for Windows 7 or Windows Server 2008 R2 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information

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The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies to" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
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    VersionProductSR_LevelService branch
    6.1.760 1 . 18xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1 . 22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTimePlatform
Csrsrv.dll6.1.7601.1823338,91208-Aug-201301:57x86
Csrsrv.dll6.1.7601.2241638,91208-Aug-201301:55x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Csrsrv.dll6.1.7601.1823343,52008-Aug-201302:25x64
Csrsrv.dll6.1.7601.2241643,52008-Aug-201302:22x64
For all supported IA-64-based versions of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Csrsrv.dll6.1.7601.1823394,72008-Aug-201301:29IA-64
Csrsrv.dll6.1.7601.2241694,72008-Aug-201301:30IA-64
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology Microsoft uses to describe software updates.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional file information

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Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
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File namePackage_1_for_kb2876900_bf~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size1,775
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File namePackage_1_for_kb2876900~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size2,476
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File namePackage_2_for_kb2876900_bf~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size1,758
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File namePackage_2_for_kb2876900~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size2,463
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File namePackage_3_for_kb2876900_bf~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size1,760
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File namePackage_3_for_kb2876900~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size2,465
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File namePackage_for_kb2876900_rtm_bf~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size1,440
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File namePackage_for_kb2876900_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size1,459
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File namePackage_for_kb2876900_sp1_bf~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size1,883
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File namePackage_for_kb2876900_sp1~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size1,918
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File nameUpdate-bf.mum
File versionNot Applicable
File size2,094
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File nameX86_183262fbd353962c46c61b4e7109a37d_31bf3856ad364e35_6.1.7601.22416_none_d806ae786b9c1f05.manifest
File versionNot Applicable
File size694
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File nameX86_799ffe34055285e88c29b5ffc275afcc_31bf3856ad364e35_6.1.7601.18233_none_0c6e520acd6f169d.manifest
File versionNot Applicable
File size694
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File nameX86_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.18233_none_cb77e45503b0fb8b.manifest
File versionNot Applicable
File size2,513
Date (UTC)08-Aug-2013
Time (UTC)05:53
PlatformNot Applicable
File nameX86_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22416_none_cc1a23bc1cbbac9f.manifest
File versionNot Applicable
File size2,513
Date (UTC)08-Aug-2013
Time (UTC)02:25
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_0ac4da9b76138e976e0b85377c573e3f_31bf3856ad364e35_6.1.7601.18233_none_204e9851d2867648.manifest
File versionNot Applicable
File size698
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File nameAmd64_22dc5ba9113e96ae44bb3b9bb34376a8_31bf3856ad364e35_6.1.7601.18233_none_a5e9065e3c0ff8c6.manifest
File versionNot Applicable
File size698
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File nameAmd64_571ec2462529f05bbd7fd1b975c91774_31bf3856ad364e35_6.1.7601.18233_none_01d81ec557a2adf5.manifest
File versionNot Applicable
File size1,038
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File nameAmd64_77469378b93e1c12671c6790b9535af6_31bf3856ad364e35_6.1.7601.22416_none_5e843d0b7a0a6fa6.manifest
File versionNot Applicable
File size1,038
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File nameAmd64_b5ab31aebcf52d1c17bef033d9f7fc15_31bf3856ad364e35_6.1.7601.22416_none_2c596de71545e0ad.manifest
File versionNot Applicable
File size698
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File nameAmd64_eaee896b70539cde58adf2e4d97a8271_31bf3856ad364e35_6.1.7601.22416_none_ba74e26023ead7e6.manifest
File versionNot Applicable
File size698
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File nameAmd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.18233_none_27967fd8bc0e6cc1.manifest
File versionNot Applicable
File size2,515
Date (UTC)08-Aug-2013
Time (UTC)09:07
PlatformNot Applicable
File nameAmd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22416_none_2838bf3fd5191dd5.manifest
File versionNot Applicable
File size2,515
Date (UTC)08-Aug-2013
Time (UTC)02:52
PlatformNot Applicable
File namePackage_1_for_kb2876900_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size1,785
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File namePackage_1_for_kb2876900~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size2,490
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File namePackage_2_for_kb2876900_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size2,182
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File namePackage_2_for_kb2876900~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size4,054
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File namePackage_3_for_kb2876900_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size1,964
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File namePackage_3_for_kb2876900~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size3,832
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File namePackage_4_for_kb2876900_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size1,978
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File namePackage_4_for_kb2876900~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size2,908
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File namePackage_for_kb2876900_rtm_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size1,448
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File namePackage_for_kb2876900_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size1,468
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File namePackage_for_kb2876900_sp1_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size2,771
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File namePackage_for_kb2876900_sp1~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size2,833
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File nameUpdate-bf.mum
File versionNot Applicable
File size2,719
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File nameWow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.18233_none_31eb2a2af06f2ebc.manifest
File versionNot Applicable
File size1,136
Date (UTC)08-Aug-2013
Time (UTC)05:39
PlatformNot Applicable
File nameWow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22416_none_328d69920979dfd0.manifest
File versionNot Applicable
File size1,136
Date (UTC)08-Aug-2013
Time (UTC)02:09
PlatformNot Applicable
Additional files for all supported IA–64-based versions of Windows Server 2008 R2
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File nameIa64_38a7b71c670702eabe3970d40fdcf359_31bf3856ad364e35_6.1.7601.22416_none_d5691e6aef28b313.manifest
File versionNot Applicable
File size1,036
Date (UTC)08-Aug-2013
Time (UTC)12:53
PlatformNot Applicable
File nameIa64_ec4e5d2cb2ba5731ff7d61480ad5cb46_31bf3856ad364e35_6.1.7601.18233_none_a582fc24edead67c.manifest
File versionNot Applicable
File size1,036
Date (UTC)08-Aug-2013
Time (UTC)12:53
PlatformNot Applicable
File nameIa64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.18233_none_cb79884b03af0487.manifest
File versionNot Applicable
File size2,514
Date (UTC)08-Aug-2013
Time (UTC)10:14
PlatformNot Applicable
File nameIa64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22416_none_cc1bc7b21cb9b59b.manifest
File versionNot Applicable
File size2,514
Date (UTC)08-Aug-2013
Time (UTC)02:17
PlatformNot Applicable
File namePackage_1_for_kb2876900_bf~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot Applicable
File size1,971
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File namePackage_1_for_kb2876900~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot Applicable
File size2,898
Date (UTC)08-Aug-2013
Time (UTC)12:53
PlatformNot Applicable
File namePackage_for_kb2876900_sp1_bf~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot Applicable
File size1,427
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File namePackage_for_kb2876900_sp1~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot Applicable
File size1,446
Date (UTC)08-Aug-2013
Time (UTC)12:53
PlatformNot Applicable
File nameUpdate-bf.mum
File versionNot Applicable
File size1,425
Date (UTC)08-Aug-2013
Time (UTC)12:54
PlatformNot Applicable
File nameWow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.18233_none_31eb2a2af06f2ebc.manifest
File versionNot Applicable
File size1,136
Date (UTC)08-Aug-2013
Time (UTC)05:39
PlatformNot Applicable
File nameWow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22416_none_328d69920979dfd0.manifest
File versionNot Applicable
File size1,136
Date (UTC)08-Aug-2013
Time (UTC)02:09
PlatformNot Applicable
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Properties

Article ID: 2876900 - Last Review: September 11, 2013 - Revision: 2.0
Applies to
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseinter kbsurveynew kbbug KB2876900

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