Applications disappear from the Start screen after you refresh a Windows RT, Windows 8, or Windows Server 2012-based computer by using a push-button reset recovery image

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Article ID: 2877213 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You install the update that is described in Microsoft Knowledge Base (KB) article 2822241 on a computer that is running Windows RT, Windows 8, or Windows Server 2012.
  • You create a customized push-button reset recovery image.
  • You refresh the computer by using the push-button reset recovery image.
In this scenario, most applications disappear from the Start screen.

Cause

This issue occurs because of issues in update 2822241 that cause a push-button reset failure.

Resolution

Update information

How to obtain this update

Windows Update
This update is available from Windows Update.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
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Operating systemUpdate
All supported x86-based versions of Windows 8
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Download
Download the package now.
All supported x64-based versions of Windows 8
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Download
Download the package now.
All supported x64-based versions of Windows Server 2012
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Download
Download the package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows RT, Windows 8, or Windows Server 2012.

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

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The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows RT, Windows 8 and Windows Server 2012 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows RT, Windows 8 and Server 2012RTMGDR
    6.2.920 0.20 xxxWindows RT, Windows 8 and Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain updates in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT, Windows 8, and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For Windows RT
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File nameFile versionFile sizeDateTimePlatform
Msoobeplugins.dll6.2.9200.16692341,50415-Aug-201302:57Not applicable
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For all supported x86-based versions of Windows 8
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File nameFile versionFile sizeDateTimePlatform
Msoobeplugins.dll6.2.9200.16692305,15214-Aug-201322:38x86
Msoobeplugins.dll6.2.9200.20800305,15215-Aug-201304:34x86
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For all supported x64-based versions of Windows 8 and of Windows Server 2012
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File nameFile versionFile sizeDateTimePlatform
Msoobeplugins.dll6.2.9200.16692374,78415-Aug-201305:29x64
Msoobeplugins.dll6.2.9200.20800374,78415-Aug-201305:15x64
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More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Additional file information for Windows RT, Windows 8, and Windows Server 2012

Additional files for Windows RT
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File propertyValue
File nameArm_a6e5734c0a30d09e766da9039b83c515_31bf3856ad364e35_6.2.9200.16692_none_aa2070e27c27f43a.manifest
File versionNot applicable
File size708
Date (UTC)15-Aug-2013
Time (UTC)23:26
File nameArm_microsoft-windows-oobe-machine-plugins_31bf3856ad364e35_6.2.9200.16692_none_cbd6e6afd89f5afb.manifest
File versionNot applicable
File size34,907
Date (UTC)15-Aug-2013
Time (UTC)04:00
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Additional files for all supported x86-based versions of Windows 8
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File propertyValue
File nameX86_3212da30e87bd1bca4f0d19c60d6d93f_31bf3856ad364e35_6.2.9200.20800_none_fb2fc4899f2874ae.manifest
File versionNot applicable
File size708
Date (UTC)15-Aug-2013
Time (UTC)23:28
File nameX86_c0b6e798a229676a8a45771f6b14772c_31bf3856ad364e35_6.2.9200.16692_none_84063fd3afafbfe5.manifest
File versionNot applicable
File size708
Date (UTC)15-Aug-2013
Time (UTC)23:28
File nameX86_microsoft-windows-oobe-machine-plugins_31bf3856ad364e35_6.2.9200.16692_none_cbd47457d8a23c35.manifest
File versionNot applicable
File size34,907
Date (UTC)14-Aug-2013
Time (UTC)23:24
File nameX86_microsoft-windows-oobe-machine-plugins_31bf3856ad364e35_6.2.9200.20800_none_ccbd61c0f178aaff.manifest
File versionNot applicable
File size34,907
Date (UTC)15-Aug-2013
Time (UTC)05:24
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Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
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File propertyValue
File nameAmd64_0b3d07a46ec62a9005d021aac87340f4_31bf3856ad364e35_6.2.9200.16692_none_faa8416922e4fc94.manifest
File versionNot applicable
File size712
Date (UTC)15-Aug-2013
Time (UTC)23:34
File nameAmd64_871e961cf3676c6bf2ca4f02bf171564_31bf3856ad364e35_6.2.9200.20800_none_6be4b6b8eeb674bd.manifest
File versionNot applicable
File size712
Date (UTC)15-Aug-2013
Time (UTC)23:34
File nameAmd64_microsoft-windows-oobe-machine-plugins_31bf3856ad364e35_6.2.9200.16692_none_27f30fdb90ffad6b.manifest
File versionNot applicable
File size34,911
Date (UTC)15-Aug-2013
Time (UTC)06:47
File nameAmd64_microsoft-windows-oobe-machine-plugins_31bf3856ad364e35_6.2.9200.20800_none_28dbfd44a9d61c35.manifest
File versionNot applicable
File size34,911
Date (UTC)15-Aug-2013
Time (UTC)07:07
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Properties

Article ID: 2877213 - Last Review: December 10, 2013 - Revision: 1.0
Applies to
  • Windows 8
  • Windows 8 Enterprise
  • Windows 8 Pro
  • Windows Server 2012 Datacenter
  • Windows Server 2012 Essentials
  • Windows Server 2012 Foundation
  • Windows Server 2012 Standard
  • Windows RT
Keywords: 
kbfix kbsurveynew kbexpertiseadvanced atdownload KB2877213

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