Event ID 502 and logon delay in Windows after you configure the "Network directories to sync at Logon/Logoff time only" Group Policy setting

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Article ID: 2889673 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You have Windows 8.1, Windows Server 2012 R2, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1-based computers that are running in a domain environment.
  • You configure the Folder Redirection Group Policy setting for a folder that is available for redirection. For example, you configure the Folder Redirection Group Policy setting for the AppData folder. Then, the offline file synchronization is enabled by default.

    Note The AppData folder is a user-specific folder. For example, the folder might be redirected to the following path:
    \\server\users\user1\AppData
  • You configure the following Group Policy setting to apply to the same "\\server\users\user1\AppData" path:
    User Configuration\Administrative Templates\System\User Profiles\Network directories to sync at Logon/Logoff time only
In this scenario, when you log on to the computers, the logon time is longer than expected. Additionally, the following event is logged in the Application log:

Log Name: Application
Source: Microsoft-Windows-Folder Redirection
Event ID: 502
Level: Error
Description:
'Failed to apply policy and redirect folder “RoamingAppData” to \\server\users\user1\AppData.
The following error occurred: “Failed to redirect because the destination directory \\server\users\user1\AppData is offline. Error details: “the network path was not found.”

Note Before you install the hotfix that is described in this article, you are required to only add subfolders of the "\\server\users\user1\AppData" path to this Group Policy setting.

Cause

This issue occurs because the "Network directories to sync at Logon/Logoff time only" Group Policy setting suspends the specified directory (makes the specified directory offline) and is applied before the Folder Redirection Group Policy when you log on to the computer. When the system tries to apply the Folder Redirection configuration, the system checks whether the target share is available. If the target share does not exist, the system creates a corresponding folder to apply the Folder Redirection configuration. However, when the "Network directories to sync at Logon/Logoff time only" Group Policy setting is applied first, the target share is offline and the system cannot apply the configuration.

Resolution

To resolve this issue in Windows 8.1 and Windows Server 2012 R2, install update 2919355.
To resolve this issue in Windows 7 and Windows Server 2008 R2, install the hotfix that is described in this article.

Update information for Windows 8.1 and Windows Server 2012 R2

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Hotfix information for Windows 7 and Windows Server 2008 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

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The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductMilestoneService branch
    6.1.760 1.22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.1.7601.2247712,875,26410-Oct-201311:47x86
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For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.1.7601.2247714,176,76810-Oct-201312:15x64
Shell32.dll6.1.7601.2247712,875,26410-Oct-201311:47x86
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For all supported IA-64-based versions of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.1.7601.2247721,196,28810-Oct-201311:18IA-64
Shell32.dll6.1.7601.2247712,875,26410-Oct-201311:47x86
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
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File propertyValue
File namePackage_1_for_kb2889673~31bf3856ad364e35~x86~~6.1.2.0.mum
File versionNot applicable
File size1,818
Date (UTC)10-Oct-2013
Time (UTC)16:27
File namePackage_2_for_kb2889673~31bf3856ad364e35~x86~~6.1.2.0.mum
File versionNot applicable
File size1,801
Date (UTC)10-Oct-2013
Time (UTC)16:27
File namePackage_3_for_kb2889673~31bf3856ad364e35~x86~~6.1.2.0.mum
File versionNot applicable
File size1,803
Date (UTC)10-Oct-2013
Time (UTC)16:27
File namePackage_for_kb2889673_rtm~31bf3856ad364e35~x86~~6.1.2.0.mum
File versionNot applicable
File size1,459
Date (UTC)10-Oct-2013
Time (UTC)16:27
File namePackage_for_kb2889673_sp1~31bf3856ad364e35~x86~~6.1.2.0.mum
File versionNot applicable
File size1,918
Date (UTC)10-Oct-2013
Time (UTC)16:27
File nameX86_4b57d8101eb05203faa10ae1e905cf2c_31bf3856ad364e35_6.1.7601.22477_none_541b2a79bef410dc.manifest
File versionNot applicable
File size695
Date (UTC)10-Oct-2013
Time (UTC)16:27
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.22477_none_6e7c38568989b992.manifest
File versionNot applicable
File size1,059,457
Date (UTC)10-Oct-2013
Time (UTC)12:13
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Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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File propertyValue
File nameAmd64_2cf99097a73295b60a608ed2e13f2e40_31bf3856ad364e35_6.1.7601.22477_none_b8049dc240fb4b78.manifest
File versionNot applicable
File size1,040
Date (UTC)10-Oct-2013
Time (UTC)16:28
File nameAmd64_c8537e878301670fa9add1c0b774be7c_31bf3856ad364e35_6.1.7601.22477_none_ff4699a90ff00a65.manifest
File versionNot applicable
File size699
Date (UTC)10-Oct-2013
Time (UTC)16:28
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.22477_none_ca9ad3da41e72ac8.manifest
File versionNot applicable
File size1,058,443
Date (UTC)10-Oct-2013
Time (UTC)12:41
File namePackage_1_for_kb2889673~31bf3856ad364e35~amd64~~6.1.2.0.mum
File versionNot applicable
File size1,828
Date (UTC)10-Oct-2013
Time (UTC)16:28
File namePackage_2_for_kb2889673~31bf3856ad364e35~amd64~~6.1.2.0.mum
File versionNot applicable
File size2,226
Date (UTC)10-Oct-2013
Time (UTC)16:28
File namePackage_3_for_kb2889673~31bf3856ad364e35~amd64~~6.1.2.0.mum
File versionNot applicable
File size2,028
Date (UTC)10-Oct-2013
Time (UTC)16:28
File namePackage_for_kb2889673_rtm~31bf3856ad364e35~amd64~~6.1.2.0.mum
File versionNot applicable
File size1,467
Date (UTC)10-Oct-2013
Time (UTC)16:28
File namePackage_for_kb2889673_sp1~31bf3856ad364e35~amd64~~6.1.2.0.mum
File versionNot applicable
File size2,130
Date (UTC)10-Oct-2013
Time (UTC)16:28
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.22477_none_d4ef7e2c7647ecc3.manifest
File versionNot applicable
File size1,054,916
Date (UTC)10-Oct-2013
Time (UTC)12:01
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Additional files for all supported IA-64-based versions of Windows Server 2008 R2
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File propertyValue
File nameIa64_3a42e9af019d8da45a1fab3a78cd7a6c_31bf3856ad364e35_6.1.7601.22477_none_e435b4056348f7fd.manifest
File versionNot applicable
File size1,038
Date (UTC)10-Oct-2013
Time (UTC)16:27
File nameIa64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.22477_none_6e7ddc4c8987c28e.manifest
File versionNot applicable
File size1,058,441
Date (UTC)10-Oct-2013
Time (UTC)12:01
File namePackage_1_for_kb2889673~31bf3856ad364e35~ia64~~6.1.2.0.mum
File versionNot applicable
File size2,021
Date (UTC)10-Oct-2013
Time (UTC)16:27
File namePackage_for_kb2889673_sp1~31bf3856ad364e35~ia64~~6.1.2.0.mum
File versionNot applicable
File size1,446
Date (UTC)10-Oct-2013
Time (UTC)16:27
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.22477_none_d4ef7e2c7647ecc3.manifest
File versionNot applicable
File size1,054,916
Date (UTC)10-Oct-2013
Time (UTC)12:01
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Properties

Article ID: 2889673 - Last Review: April 10, 2014 - Revision: 1.1
Applies to
  • Windows 8.1 Enterprise
  • Windows 8.1
  • Windows 8.1 Pro
  • Windows Server 2012 R2 Datacenter
  • Windows Server 2012 R2 Essentials
  • Windows Server 2012 R2 Foundation
  • Windows Server 2012 R2 Standard
  • Windows 7 Service Pack 1, when used with:
    • Windows 7 Enterprise
    • Windows 7 Home Basic
    • Windows 7 Home Premium
    • Windows 7 Professional
    • Windows 7 Starter
    • Windows 7 Ultimate
  • Windows Server 2008 R2 Service Pack 1, when used with:
    • Windows Server 2008 R2 Enterprise
    • Windows Server 2008 R2 Datacenter
    • Windows Server 2008 R2 for Itanium-Based Systems
    • Windows Server 2008 R2 Foundation
    • Windows Server 2008 R2 Standard
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2889673

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