Windows Store video or camera apps freeze after you reopen the lid of a Windows 8, Windows RT, Windows 8.1, or Windows RT 8.1-based laptop

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Article ID: 2891709 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You set the When I close the lid setting to Do nothing on a Windows 8, Windows RT, Windows 8.1, or Windows RT 8.1-based laptop. 
  • You run a Windows Store video or camera app on the laptop. 
  • You close the lid of the laptop, and then you reopen it.  
In this scenario, one or more of the following issues occurs: 
  • The video or camera app freezes.
  • No tiles are displayed on the Start screen.

Resolution

To resolve this issue in Windows 8, install update rollup 2889784, or install the hotfix that is described in this article. To resolve this issue in Windows RT, install update rollup 2889784. 

To resolve this issue in Windows 8.1 or Windows RT 8.1, install update rollup 2887595.

Update information for Windows 8 and Windows RT

For more information about how to obtain update rollup 2889784, click the following article number to view the article in the Microsoft Knowledge Base:
2889784 Windows RT, Windows 8, and Windows Server 2012 update rollup: November 2013

Update information for Windows 8.1 and Windows RT 8.1

For more information about how to obtain update rollup 2887595, click the following article number to view the article in the Microsoft Knowledge Base:
2887595 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: November 2013

Hotfix information for Windows 8

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A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

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The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8 file information notes
Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows 8RTMGDR
    6.2.920 0.20 xxxWindows 8 RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
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File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.2.9200.16384166,40026-Jul-201203:30x86
Dxgkrnl.sys6.2.9200.167181,230,16819-Sep-201306:02x86
Dxgmms1.sys6.2.9200.16496259,81609-Jan-201323:51x86
Lddmcore.ptxmlNot applicable1,15125-Jul-201220:32Not applicable
Cdd.dll6.2.9200.16384166,40026-Jul-201203:30x86
Dxgkrnl.sys6.2.9200.208281,229,14419-Sep-201306:30x86
Dxgmms1.sys6.2.9200.20604259,81610-Jan-201305:52x86
Lddmcore.ptxmlNot applicable1,15125-Jul-201220:32Not applicable
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For all supported x64-based versions of Windows 8
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File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.2.9200.16384199,68026-Jul-201204:49x64
Dxgkrnl.sys6.2.9200.167181,455,44819-Sep-201307:32x64
Dxgmms1.sys6.2.9200.16496303,84810-Jan-201301:40x64
Lddmcore.ptxmlNot applicable1,15125-Jul-201220:29Not applicable
Cdd.dll6.2.9200.20828199,68019-Sep-201307:44x64
Dxgkrnl.sys6.2.9200.208281,445,20819-Sep-201307:50x64
Dxgmms1.sys6.2.9200.20604303,84810-Jan-201307:35x64
Lddmcore.ptxmlNot applicable1,15125-Jul-201220:29Not applicable
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Additional file information for Windows 8

Additional files for all supported x86-based versions of Windows 8
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File propertyValue
File nameX86_5be44c71663de90becc2f5b7b993d7a1_31bf3856ad364e35_6.2.9200.16718_none_eff6077a3ac36be0.manifest
File versionNot applicable
File size696
Date (UTC)19-Sep-2013
Time (UTC)22:34
PlatformNot applicable
File nameX86_c5b3da64cc3b04030cea5cd063accaef_31bf3856ad364e35_6.2.9200.20828_none_d9ccf3c7d7574643.manifest
File versionNot applicable
File size696
Date (UTC)19-Sep-2013
Time (UTC)22:34
PlatformNot applicable
File nameX86_microsoft-windows-lddmcore_31bf3856ad364e35_6.2.9200.16718_none_a8c35cb3b4b7209e.manifest
File versionNot applicable
File size283,125
Date (UTC)19-Sep-2013
Time (UTC)22:34
PlatformNot applicable
File nameX86_microsoft-windows-lddmcore_31bf3856ad364e35_6.2.9200.20828_none_a9422992cddcdc59.manifest
File versionNot applicable
File size283,125
Date (UTC)19-Sep-2013
Time (UTC)22:34
PlatformNot applicable
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Additional files for all supported x64-based versions of Windows 8
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File propertyValue
File nameAmd64_2f451efff716986f92ef9848ad56e063_31bf3856ad364e35_6.2.9200.20828_none_0f1cc702ef5916ab.manifest
File versionNot applicable
File size700
Date (UTC)19-Sep-2013
Time (UTC)22:39
PlatformNot applicable
File nameAmd64_4e60f5f7d44d62f9d8ee4bcb413cee6f_31bf3856ad364e35_6.2.9200.16718_none_b2a3321e790d50a3.manifest
File versionNot applicable
File size700
Date (UTC)19-Sep-2013
Time (UTC)22:39
PlatformNot applicable
File nameAmd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.2.9200.16718_none_04e1f8376d1491d4.manifest
File versionNot applicable
File size283,129
Date (UTC)19-Sep-2013
Time (UTC)22:39
PlatformNot applicable
File nameAmd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.2.9200.20828_none_0560c516863a4d8f.manifest
File versionNot applicable
File size283,129
Date (UTC)19-Sep-2013
Time (UTC)22:39
PlatformNot applicable
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Properties

Article ID: 2891709 - Last Review: November 13, 2013 - Revision: 1.0
Applies to
  • Windows 8
  • Windows 8 Enterprise
  • Windows 8 Pro
  • Windows RT
  • Windows 8.1
  • Windows 8.1 Enterprise
  • Windows 8.1 Pro
  • Windows RT 8.1
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2891709

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