Article ID: 2894464 - View products that this article applies to.
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Symptoms

Assume that you have a Windows Server 2012 R2-based or Windows Server 2012-based failover cluster that uses the Windows Volume Shadow Copy feature. You try to schedule a shadow copy task. For example, in Windows Explorer, you right-click a shared disk, and then you click Properties. Under the Shadow Copies tab, you select the shared disk, and then you click Enable.

In this situation, the shadow copy task is not created immediately. After some time, you receive an error message that resembles the following:
Failed to create a default schedule for creating shadow copies of volume xx. Error 0x80070102: The wait operation timed out

Note
  • The shadow copy task may be created after several hours.
  • You may receive another error message that resembles the following:
    0x80004005: Unspecified error

Cause

This issue occurs because a worker thread incorrectly maintains a slim reader/writer (SRW) lock when the worker thread is in sleep state. Therefore, the listener thread cannot obtain the lock to push the work item into the queue.

Resolution

To resolve this issue in Windows Server 2012 R2, install update rollup 2887595. 

To resolve this issue in Windows Server 2012, install update rollup 2903938, or install the hotfix that is described in this article.

Update information for Windows Server 2012 R2

For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
2887595 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: November 2013

Update information for Windows Server 2012

For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
2903938 Windows RT, Windows 8, and Windows Server 2012 update rollup: December 2013

Hotfix information for Windows Server 2012

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix or the update, you must be running Windows Server 2012 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

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The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2012 file information notes
Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows Server 2012RTMGDR
    6.2.920 0.20 xxxWindows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2012
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File nameFile versionFile sizeDateTimePlatform
Clusres.dll6.2.9200.167272,457,08830-Sep-201323:01x64
Clusres.dll6.2.9200.208382,464,25630-Sep-201323:28x64
Clusapi.dll6.2.9200.16726374,78430-Sep-201323:01x64
Resutils.dll6.2.9200.16727626,68830-Sep-201323:01x64
Clusapi.dll6.2.9200.20836372,22430-Sep-201323:28x64
Resutils.dll6.2.9200.20838626,68830-Sep-201323:28x64
Clusapi.dll6.2.9200.16726302,08030-Sep-201323:34x86
Resutils.dll6.2.9200.16727488,96030-Sep-201323:34x86
Clusapi.dll6.2.9200.20836302,08030-Sep-201323:37x86
Resutils.dll6.2.9200.20838488,96030-Sep-201323:38x86
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Additional file information for Windows Server 2012

Additional files for all supported x64-based versions of Windows Server 2012
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File propertyValue
File nameAmd64_073b82fecd8ede240da36f58b6a15025_31bf3856ad364e35_6.2.9200.20838_none_20afd5f73a22107e.manifest
File versionNot applicable
File size1,076
Date (UTC)01-Oct-2013
Time (UTC)10:08
PlatformNot applicable
File nameAmd64_4ba27ce793638a2c8a3769bbe527084d_31bf3856ad364e35_6.2.9200.16727_none_6c2fcf7942387178.manifest
File versionNot applicable
File size715
Date (UTC)01-Oct-2013
Time (UTC)10:08
PlatformNot applicable
File nameAmd64_75136f64560fc32262244a64666ff5f1_31bf3856ad364e35_6.2.9200.20838_none_a224dbef5e72e93d.manifest
File versionNot applicable
File size715
Date (UTC)01-Oct-2013
Time (UTC)10:08
PlatformNot applicable
File nameAmd64_8508de71e869d5c89a4dcfb4f9c02641_31bf3856ad364e35_6.2.9200.16727_none_79d29909447f2dd1.manifest
File versionNot applicable
File size1,076
Date (UTC)01-Oct-2013
Time (UTC)10:08
PlatformNot applicable
File nameAmd64_c3951724ab04ce7146d6eea0cccfbad4_31bf3856ad364e35_6.2.9200.20838_none_3c2f43f39bfefc49.manifest
File versionNot applicable
File size718
Date (UTC)01-Oct-2013
Time (UTC)10:08
PlatformNot applicable
File nameAmd64_ee3dd6eb25d9fa7afb8f991ba0538604_31bf3856ad364e35_6.2.9200.16727_none_be907214e2fc6f14.manifest
File versionNot applicable
File size718
Date (UTC)01-Oct-2013
Time (UTC)10:08
PlatformNot applicable
File nameAmd64_microsoft-windows-f..overcluster-clusres_31bf3856ad364e35_6.2.9200.16727_none_19e82e8e268c17fa.manifest
File versionNot applicable
File size2,732
Date (UTC)01-Oct-2013
Time (UTC)02:33
PlatformNot applicable
File nameAmd64_microsoft-windows-f..overcluster-clusres_31bf3856ad364e35_6.2.9200.20838_none_1a67fbb73fb0ed0c.manifest
File versionNot applicable
File size2,732
Date (UTC)01-Oct-2013
Time (UTC)01:46
PlatformNot applicable
File nameAmd64_microsoft-windows-f..rcluster-clientcore_31bf3856ad364e35_6.2.9200.16727_none_ea5517cec1f06b25.manifest
File versionNot applicable
File size3,269
Date (UTC)01-Oct-2013
Time (UTC)02:33
PlatformNot applicable
File nameAmd64_microsoft-windows-f..rcluster-clientcore_31bf3856ad364e35_6.2.9200.20838_none_ead4e4f7db154037.manifest
File versionNot applicable
File size3,269
Date (UTC)01-Oct-2013
Time (UTC)01:46
PlatformNot applicable
File namePackage_1_for_kb2894464_bf~31bf3856ad364e35~amd64~~6.2.1.0.mum
File versionNot applicable
File size1,795
Date (UTC)01-Oct-2013
Time (UTC)10:08
PlatformNot applicable
File namePackage_1_for_kb2894464~31bf3856ad364e35~amd64~~6.2.1.0.mum
File versionNot applicable
File size2,520
Date (UTC)01-Oct-2013
Time (UTC)10:08
PlatformNot applicable
File namePackage_2_for_kb2894464_bf~31bf3856ad364e35~amd64~~6.2.1.0.mum
File versionNot applicable
File size1,801
Date (UTC)01-Oct-2013
Time (UTC)10:08
PlatformNot applicable
File namePackage_2_for_kb2894464~31bf3856ad364e35~amd64~~6.2.1.0.mum
File versionNot applicable
File size2,523
Date (UTC)01-Oct-2013
Time (UTC)10:08
PlatformNot applicable
File namePackage_3_for_kb2894464_bf~31bf3856ad364e35~amd64~~6.2.1.0.mum
File versionNot applicable
File size2,467
Date (UTC)01-Oct-2013
Time (UTC)10:08
PlatformNot applicable
File namePackage_3_for_kb2894464~31bf3856ad364e35~amd64~~6.2.1.0.mum
File versionNot applicable
File size3,438
Date (UTC)01-Oct-2013
Time (UTC)10:08
PlatformNot applicable
File namePackage_4_for_kb2894464_bf~31bf3856ad364e35~amd64~~6.2.1.0.mum
File versionNot applicable
File size2,032
Date (UTC)01-Oct-2013
Time (UTC)10:08
PlatformNot applicable
File namePackage_4_for_kb2894464~31bf3856ad364e35~amd64~~6.2.1.0.mum
File versionNot applicable
File size2,995
Date (UTC)01-Oct-2013
Time (UTC)10:08
PlatformNot applicable
File namePackage_for_kb2894464_rtm_bf~31bf3856ad364e35~amd64~~6.2.1.0.mum
File versionNot applicable
File size3,311
Date (UTC)01-Oct-2013
Time (UTC)10:08
PlatformNot applicable
File namePackage_for_kb2894464_rtm~31bf3856ad364e35~amd64~~6.2.1.0.mum
File versionNot applicable
File size3,389
Date (UTC)01-Oct-2013
Time (UTC)10:08
PlatformNot applicable
File nameUpdate-bf.mum
File versionNot applicable
File size2,646
Date (UTC)01-Oct-2013
Time (UTC)10:08
PlatformNot applicable
File nameX86_microsoft-windows-f..rcluster-clientcore_31bf3856ad364e35_6.2.9200.16727_none_8e367c4b0992f9ef.manifest
File versionNot applicable
File size3,265
Date (UTC)01-Oct-2013
Time (UTC)00:47
PlatformNot applicable
File nameX86_microsoft-windows-f..rcluster-clientcore_31bf3856ad364e35_6.2.9200.20838_none_8eb6497422b7cf01.manifest
File versionNot applicable
File size3,265
Date (UTC)01-Oct-2013
Time (UTC)00:16
PlatformNot applicable
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Properties

Article ID: 2894464 - Last Review: December 10, 2013 - Revision: 2.0
Applies to
  • Windows Server 2012 Datacenter
  • Windows Server 2012 Essentials
  • Windows Server 2012 Foundation
  • Windows Server 2012 Standard
  • Windows Server 2012 R2 Datacenter
  • Windows Server 2012 R2 Essentials
  • Windows Server 2012 R2 Foundation
  • Windows Server 2012 R2 Standard
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2894464

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