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Article ID: 2916113 - View products that this article applies to. SymptomsWhen this issue occurs, you can see the fax email attachments in the email messages. However, the .tif or .tiff extension is lost and you cannot open the attachments directly. CauseThis issue occurs because Exchange Server 2013 removes the file name from the Content-Disposition header. For example, the original header is Content-Disposition: inline; filename="fax.tif", and the new header is Content-Disposition: inline. Therefore, Windows cannot recognize the file and cannot select an application to open the file. ResolutionTo resolve this issue, install the following update: 2936880
(http://support.microsoft.com/kb/2936880/
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Cumulative Update 5 for Exchange Server 2013 WorkaroundTo work around this issue, you can download the attachments, and then rename the attachments by adding a .tif or .tiff extension. StatusMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. More informationFor more information about the .tif and .tiff format, go to the following Wiki website: General information about Tagged Image File Format For more information about the Content-Disposition header, go to the following Microsoft website:
(http://en.wikipedia.org/wiki/Tagged_Image_File_Format)
General information about the Content-Disposition header
(http://msdn.microsoft.com/en-us/library/ms527240(v=exchg.10).aspx)
PropertiesArticle ID: 2916113 - Last Review: Tuesday, 27 May 2014 - Revision: 2.0
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