Article ID: 2917488 - View products that this article applies to.
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Symptoms

On a Windows 8.1-based computer that has certain MediaTek (formerly known as Ralink) drivers installed, the computer may crash. Additionally, you receive a Stop error message that resembles the following:
AV_NULL_IP_BTHUSB!USBD_CreateHandle

Resolution

To resolve this issue, install update 2917488 or update 2919355.
For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Update information for update 2917488

How to obtain this update

This update is offered when you upgrade to the release version of Windows 8.1.

Prerequisites

To apply this update, you must be upgrading to Windows 8.1.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update. 

Update replacement information

This update does not replace a previously released update.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Third-party information disclaimer

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The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
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Properties

Article ID: 2917488 - Last Review: April 8, 2014 - Revision: 2.0
Applies to
  • Windows 8.1
  • Windows 8.1 Enterprise
  • Windows 8.1 Pro
Keywords: 
kbfix atdownload kbsurveynew kbexpertiseadvanced KB2917488

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