Article ID: 2917499 - View products that this article applies to.
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Symptoms

On a computer that is running Windows 8 or Windows RT, you may experience the following issues. 

Note You cannot upgrade to Windows 8.1 Enterprise or volume-licensed installations of Windows 8.1 from the Windows Store. For more information about upgrading to Windows 8.1, click the following article number to view the article in the Microsoft Knowledge Base:  
2871389 Update is available that prepares Windows 8 and Windows RT-based computers for the update to Windows 8.1 and Windows 8.1 RT

Issue 1
In the Windows Store, you try to upgrade from Windows 8 to Windows 8.1 or from Windows RT to Windows RT 8.1. However, you cannot find a way to perform the upgrade.

Note A spotlight advertisement for upgrading should be displayed on the home page of the Windows Store.

Issue 2
After you click the Windows 8.1 or Windows RT 8.1 upgrade notification, the Windows Store is opened automatically. However, a few seconds later, the home page of the Windows Store is displayed without the update spotlight.

Note If you wait for 15 minutes or longer and then browse away from and back to the home page of Windows Store, you may see the spotlight advertisement for the upgrade.

Resolution

Update information

How to obtain this update

Windows Update
This update is available from Windows Update.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
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Operating systemUpdate
All supported x86-based versions of Windows 8
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Download
Download the package now.
All supported x64-based versions of Windows 8
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Download
Download the package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows 8 or Windows RT.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

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The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows RT and Windows 8 file information notes
Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows RT and Windows 8 RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT and Windows 8" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For Windows RT
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File nameFile versionFile sizeDateTimePlatform
Resources.priNot applicable8,54402-Nov-201202:21Not applicable
Windows store.lnkNot applicable2,02802-Nov-201200:22Not applicable
Winstore.ui.winmdNot applicable14,33602-Jul-201323:43Not applicable
Winstoreui-ppdlic.xrm-msNot applicable2,88507-Dec-201305:22Not applicable
Winstoreui.dll6.2.9200.16774670,20807-Dec-201304:25Not applicable
Windows.applicationmodel.store.dll6.2.9200.16774142,33607-Dec-201304:25Not applicable
Windows.applicationmodel.store.testingframework.dll6.2.9200.16774130,56007-Dec-201304:25Not applicable
Wsshared.dll6.2.9200.16774564,73607-Dec-201304:25Not applicable
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For all supported x86-based versions of Windows 8
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File nameFile versionFile sizeDateTimePlatform
Resources.priNot applicable8,54402-Nov-201202:29Not applicable
Windows store.lnkNot applicable2,02802-Nov-201200:25Not applicable
Winstore.ui.winmdNot applicable14,33602-Jul-201323:45Not applicable
Winstoreui-ppdlic.xrm-msNot applicable2,88508-Dec-201303:51Not applicable
Winstoreui.dll6.2.9200.16774669,18407-Dec-201305:15x86
Windows.applicationmodel.store.dll6.2.9200.16686143,87215-Aug-201322:43x86
Windows.applicationmodel.store.testingframework.dll6.2.9200.16774124,92807-Dec-201305:15x86
Wsshared.dll6.2.9200.16774562,68807-Dec-201305:15x86
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For all supported x64-based versions of Windows 8
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File nameFile versionFile sizeDateTimePlatform
Resources.priNot applicable8,54402-Nov-201202:30Not applicable
Windows store.lnkNot applicable2,02802-Nov-201200:24Not applicable
Winstore.ui.winmdNot applicable14,33602-Jul-201323:44Not applicable
Winstoreui-ppdlic.xrm-msNot applicable2,88508-Dec-201302:49Not applicable
Winstoreui.dll6.2.9200.16774818,17607-Dec-201306:37x64
Windows.applicationmodel.store.dll6.2.9200.16693198,65616-Aug-201305:21x64
Windows.applicationmodel.store.testingframework.dll6.2.9200.16774163,84007-Dec-201306:37x64
Wsshared.dll6.2.9200.16774688,64007-Dec-201306:37x64
Windows.applicationmodel.store.dll6.2.9200.16686143,87215-Aug-201322:43x86
Windows.applicationmodel.store.testingframework.dll6.2.9200.16774124,92807-Dec-201305:15x86
Wsshared.dll6.2.9200.16774562,68807-Dec-201305:15x86
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For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Additional file information for Windows RT and Windows 8

Additional files for Windows RT
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File propertyValue
File nameArm_3444b2afc27b50a99d8149b0092054a8_31bf3856ad364e35_6.2.9200.16774_none_7bcee914a5aab2e0.manifest
File versionNot applicable
File size703
Date (UTC)08-Dec-2013
Time (UTC)13:25
File nameArm_3a1dbaa786db6d783610260c56912420_31bf3856ad364e35_6.2.9200.16774_none_a1aaf53331191500.manifest
File versionNot applicable
File size701
Date (UTC)08-Dec-2013
Time (UTC)13:25
File nameArm_microsoft-windows-store-client-ui_31bf3856ad364e35_6.2.9200.16774_none_b51557e034d71f06.manifest
File versionNot applicable
File size64,146
Date (UTC)08-Dec-2013
Time (UTC)13:25
File nameArm_microsoft-windows-store-runtime_31bf3856ad364e35_6.2.9200.16774_none_ed9cdc1410b90d38.manifest
File versionNot applicable
File size30,809
Date (UTC)07-Dec-2013
Time (UTC)14:38
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Additional files for all supported x86-based versions of Windows 8
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File propertyValue
File nameX86_8fd33d6666c10b333a56ccdbe340e80c_31bf3856ad364e35_6.2.9200.16774_none_11f7e62890a1b25a.manifest
File versionNot applicable
File size701
Date (UTC)08-Dec-2013
Time (UTC)13:25
File nameX86_ee3693893c1ef830616855dfc365a614_31bf3856ad364e35_6.2.9200.16774_none_013a850092aa5438.manifest
File versionNot applicable
File size703
Date (UTC)08-Dec-2013
Time (UTC)13:25
File nameX86_microsoft-windows-store-client-ui_31bf3856ad364e35_6.2.9200.16774_none_b512e58834da0040.manifest
File versionNot applicable
File size64,146
Date (UTC)08-Dec-2013
Time (UTC)13:25
File nameX86_microsoft-windows-store-runtime_31bf3856ad364e35_6.2.9200.16774_none_ed9a69bc10bbee72.manifest
File versionNot applicable
File size30,812
Date (UTC)08-Dec-2013
Time (UTC)13:25


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Additional files for all supported x64-based versions of Windows 8
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File propertyValue
File nameAmd64_354161dbbf6c64f41db3dd5529743f6a_31bf3856ad364e35_6.2.9200.16774_none_c1216e00eec57e00.manifest
File versionNot applicable
File size707
Date (UTC)08-Dec-2013
Time (UTC)13:28
File nameAmd64_fc872e7808774a61256d7c1e1c4b0e59_31bf3856ad364e35_6.2.9200.16774_none_bd52256daa13f0bd.manifest
File versionNot applicable
File size1,050
Date (UTC)08-Dec-2013
Time (UTC)13:28
File nameAmd64_microsoft-windows-store-client-ui_31bf3856ad364e35_6.2.9200.16774_none_1131810bed377176.manifest
File versionNot applicable
File size64,154
Date (UTC)08-Dec-2013
Time (UTC)13:28
File nameAmd64_microsoft-windows-store-runtime_31bf3856ad364e35_6.2.9200.16774_none_49b9053fc9195fa8.manifest
File versionNot applicable
File size30,816
Date (UTC)08-Dec-2013
Time (UTC)13:28
File nameX86_microsoft-windows-store-runtime_31bf3856ad364e35_6.2.9200.16774_none_ed9a69bc10bbee72.manifest
File versionNot applicable
File size30,812
Date (UTC)08-Dec-2013
Time (UTC)13:28


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Properties

Article ID: 2917499 - Last Review: April 27, 2014 - Revision: 2.0
Applies to
  • Windows 8
  • Windows 8 Enterprise
  • Windows 8 Pro
  • Windows RT
Keywords: 
kbfix atdownload kbsurveynew kbexpertiseadvanced KB2917499

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