Article ID: 2917993 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You have a Windows 8.1-based device that has update 2883200 installed.
  • You rotate the device to change the screen orientation to portrait orientation.
  • You put the device horizontally.
  • You restart the device.
  • The screen rotates to landscape orientation when you log on to Windows.
In this scenario, the screen of the device turns black.

Resolution

Update information

How to obtain this update

Windows Update
This update is available from Windows Update.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
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Operating systemUpdate
All supported x86-based versions of Windows 8.1
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Download
Download the package now.
All supported x64-based versions of Windows 8.1
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Download
Download the package now.
All supported x64-based versions of Windows Server 2012 R2
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Download
Download the package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows RT 8.1, Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

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The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductMilestoneService branch
    6.3.920 0.16 xxxWindows RT 8.1, Windows 8.1 or Windows Server 2012 R2RTMGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For Windows RT
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File nameFile versionFile sizeDateTimePlatform
Udwm.dll6.3.9600.16483559,61608-Dec-201323:08Not applicable
For all supported x86-based versions of Windows 8
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File nameFile versionFile sizeDateTimePlatform
Udwm.dll6.3.9600.16483609,79208-Dec-201323:43x86
For all supported x64-based versions of Windows 8 and of Windows Server 2012
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File nameFile versionFile sizeDateTimePlatform
Udwm.dll6.3.9600.16483787,96809-Dec-201300:15x64
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Additional file information for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Additional files for Windows RT 8.1
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File propertyValue
File nameArm_f6d3a49963d1e924c72e1dc800c248d8_31bf3856ad364e35_6.3.9600.16483_none_98c735bdfc531361.manifest
File versionNot applicable
File size713
Date (UTC)10-Dec-2013
Time (UTC)01:29
PlatformNot applicable
File nameArm_microsoft-windows-d..pwindowmanager-udwm_31bf3856ad364e35_6.3.9600.16483_none_1d345639dc0f84fd.manifest
File versionNot applicable
File size48,720
Date (UTC)09-Dec-2013
Time (UTC)02:30
PlatformNot applicable
Additional files for all supported x86-based versions of Windows 8.1
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File propertyValue
File nameX86_bcdf0c6317ffb956dce4eef86c050547_31bf3856ad364e35_6.3.9600.16483_none_368dfdd8f2112142.manifest
File versionNot applicable
File size713
Date (UTC)10-Dec-2013
Time (UTC)01:24
PlatformNot applicable
File nameX86_microsoft-windows-d..pwindowmanager-udwm_31bf3856ad364e35_6.3.9600.16483_none_1d31e3e1dc126637.manifest
File versionNot applicable
File size48,720
Date (UTC)09-Dec-2013
Time (UTC)05:12
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 or of Windows Server 2012 R2
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File propertyValue
File nameAmd64_0f6b3236e705d1a294db97bbdca171b4_31bf3856ad364e35_6.3.9600.16483_none_be5c2656b1620d58.manifest
File versionNot applicable
File size717
Date (UTC)10-Dec-2013
Time (UTC)01:27
PlatformNot applicable
File nameAmd64_microsoft-windows-d..pwindowmanager-udwm_31bf3856ad364e35_6.3.9600.16483_none_79507f65946fd76d.manifest
File versionNot applicable
File size48,726
Date (UTC)09-Dec-2013
Time (UTC)09:12
PlatformNot applicable
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Properties

Article ID: 2917993 - Last Review: January 14, 2014 - Revision: 2.0
Applies to
  • Windows RT 8.1
  • Windows 8.1
  • Windows 8.1 Pro
  • Windows 8.1 Enterprise
  • Windows Server 2012 R2 Datacenter
  • Windows Server 2012 R2 Essentials
  • Windows Server 2012 R2 Foundation
  • Windows Server 2012 R2 Standard
Keywords: 
kbfix kbsurveynew kbexpertisebeginner kbqfe kbhotfixserver KB2917993

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