Article ID: 2923528 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You install an application in Windows 8 or Windows Server 2012.
  • You upgrade the operating system to Windows 8.1 or Windows Server 2012 R2.
  • You start the application by clicking the desktop shortcut.
  • A Program Compatibility Assistant dialog box appears that indicates that you should reinstall the application. Then, you select the Don't show this message again and run the app anyway check box to dismiss the dialog box.
  • You exit the application.
  • You try to start the application again by clicking the desktop shortcut.
In this scenario, the application is not started, and you receive no UI indication.

Resolution

To resolve this issue, install the update for KB2923528.

Update information

How to obtain this update

Windows Update
This update is available from Windows Update.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
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Operating systemUpdate
All supported x86-based versions of Windows 8.1
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Download
Download the package now.
All supported x64-based versions of Windows 8.1
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Download
Download the package now.
All supported x64-based versions of Windows Server 2012 R2
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Download
Download the package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

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The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows RT 8.1, Windows 8.1 and Windows Server 2012 R2 file information note
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT 8.1, Windows 8.1 and Windows Server 2012 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT 8.1
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File nameFile versionFile sizeDateTimePlatform
Pcaui.exe6.3.9600.1650517,40807-Jan-201405:04Not applicable
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For all supported x86-based versions of Windows 8.1
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File nameFile versionFile sizeDateTimePlatform
Pcaui.exe6.3.9600.1650517,40807-Jan-201405:59x86
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For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
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File nameFile versionFile sizeDateTimePlatform
Pcaui.exe6.3.9600.1650517,40807-Jan-201405:59x86
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Additional file information for Windows RT 8.1, Windows 8.1 and Windows Server 2012 R2

Additional files for Windows RT 8.1
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File propertyValue
File nameArm_2dfc0d9f2e72c598e6cc88a5c6c994d4_31bf3856ad364e35_6.3.9600.16506_none_c8ffcca5e38c1e4d.manifest
File versionNot applicable
File size718
Date (UTC)09-Jan-2014
Time (UTC)02:45
PlatformNot applicable
File nameArm_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.3.9600.16506_none_16fc94657c175790.manifest
File versionNot applicable
File size5,549
Date (UTC)09-Jan-2014
Time (UTC)02:45
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,591
Date (UTC)09-Jan-2014
Time (UTC)02:45
PlatformNot applicable
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Additional files for all supported x86-based versions of Windows 8.1
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File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,591
Date (UTC)09-Jan-2014
Time (UTC)02:44
PlatformNot applicable
File nameX86_407a500c059fd0118b43193d4e9a71ca_31bf3856ad364e35_6.3.9600.16506_none_8abc793c3bbc8696.manifest
File versionNot applicable
File size718
Date (UTC)09-Jan-2014
Time (UTC)02:44
PlatformNot applicable
File nameX86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.3.9600.16506_none_16fa220d7c1a38ca.manifest
File versionNot applicable
File size5,549
Date (UTC)09-Jan-2014
Time (UTC)02:44
PlatformNot applicable
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Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
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File propertyValue
File nameAmd64_407a500c059fd0118b43193d4e9a71ca_31bf3856ad364e35_6.3.9600.16506_none_e6db14bff419f7cc.manifest
File versionNot applicable
File size720
Date (UTC)09-Jan-2014
Time (UTC)02:47
PlatformNot applicable
File nameAmd64_5c05767c50f8495bb09aec0c242804dc_31bf3856ad364e35_6.3.9600.16506_none_7fda483a2b7dec9e.manifest
File versionNot applicable
File size722
Date (UTC)09-Jan-2014
Time (UTC)02:47
PlatformNot applicable
File nameAmd64_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.3.9600.16506_none_7318bd913477aa00.manifest
File versionNot applicable
File size5,553
Date (UTC)09-Jan-2014
Time (UTC)02:47
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,275
Date (UTC)09-Jan-2014
Time (UTC)02:47
PlatformNot applicable
File nameX86_microsoft-windows-a..-experience-apphelp_31bf3856ad364e35_6.3.9600.16506_none_16fa220d7c1a38ca.manifest
File versionNot applicable
File size5,549
Date (UTC)09-Jan-2014
Time (UTC)02:47
PlatformNot applicable
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Properties

Article ID: 2923528 - Last Review: February 11, 2014 - Revision: 1.0
Applies to
  • Windows 8.1 Enterprise
  • Windows 8.1
  • Windows RT 8.1
  • Windows 8.1 Pro
  • Windows Server 2012 R2 Datacenter
  • Windows Server 2012 R2 Essentials
  • Windows Server 2012 R2 Foundation
  • Windows Server 2012 R2 Standard
Keywords: 
kbsurveynew kbexpertiseadvanced kbfix atdownload KB2923528

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