Article ID: 2928562 - View products that this article applies to.
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Symptoms

Assume that you enable Encryption File System (EFS) on a shared folder on a computer that is running Windows 8.1, Windows Server 2012 R2, Windows 8, Windows Server 2012, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1. You copy an encrypted folder to the shared folder. In this situation, the copied folder in the shared folder is corrupted. Additionally, the following event is logged in the System log:

Event Type: Error
Event Source: NTFS
Event ID: 55
Description:
The file system structure on disk is corrupt and unusable. Please run the chkdsk utility on the volume "Drive_letter:"


Note When this issue occurs, you cannot access the shared folder until you run the chkdsk.exe process.

Cause

This issue occurs because the NTFS.sys file incorrectly encrypts some content.

Resolution

For Windows 8.1 and Windows Server 2012 R2

To resolve this issue in Windows 8.1 and Windows Server 2012 R2, install update 2919355. For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

For Windows 8 and Windows Server 2012

To resolve this issue in Windows 8 and Windows Server 2012, install update rollup 2928678. For more information about how to obtain update rollup 2928678, click the following article number to view the article in the Microsoft Knowledge Base:
2928678 Windows RT, Windows 8, and Windows Server 2012 update rollup: March 2014

For Windows 7 and Windows Server 2008 R2

Windows Update

This update is available from Windows Update.

Microsoft Download Center

The following files are available for download from the Microsoft Download Center: 
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Operating systemUpdate
All supported x64-based versions of Windows Server 2008 R2
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Download
Download the package now.
All supported x64-based versions of Windows 7
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Download
Download the package now.
All supported IA64-based versions of Windows Server 2008 R2
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Download
Download the package now.
All supported x86-based versions of Windows 7
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Download
Download the package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Hotfix information

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A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1.
For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

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The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 and Windows Server 2008 R2 hotfixes are included in the same packages. However, only "Windows 7" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductMilestoneService branch
    6.1.760 1.18xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.1.7601.183781,212,35224-Jan-201402:18x86
Ntfs.sys6.1.7601.225801,213,37624-Jan-201402:00x86
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For all supported x64-based versions of Windows 7 and Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.1.7601.183781,684,92824-Jan-201402:37x64
Ntfs.sys6.1.7601.225801,684,41624-Jan-201402:40x64
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For all supported IA-64-based versions of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.1.7601.183783,548,60824-Jan-201401:53IA-64
Ntfs.sys6.1.7601.225803,554,24024-Jan-201402:01IA-64
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
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File propertyValue
File nameUpdate.mum
File versionNot applicable
File size2,138
Date (UTC)24-Jan-2014
Time (UTC)14:37
PlatformNot applicable
File nameX86_470c8650c13601ec69f70723cee860a0_31bf3856ad364e35_6.1.7601.22580_none_c5c9904e1efeee36.manifest
File versionNot applicable
File size692
Date (UTC)24-Jan-2014
Time (UTC)14:37
PlatformNot applicable
File nameX86_7663d89fd29162097e16fafc3b2998a3_31bf3856ad364e35_6.1.7601.18378_none_0ab9db1c74a1c6ef.manifest
File versionNot applicable
File size692
Date (UTC)24-Jan-2014
Time (UTC)14:37
PlatformNot applicable
File nameX86_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.18378_none_a83b9ab47b5adef3.manifest
File versionNot applicable
File size14,508
Date (UTC)24-Jan-2014
Time (UTC)02:42
PlatformNot applicable
File nameX86_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.22580_none_a8b267299487cd1d.manifest
File versionNot applicable
File size14,508
Date (UTC)24-Jan-2014
Time (UTC)03:39
PlatformNot applicable
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Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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File propertyValue
File nameAmd64_59fda1e297debede66024b50960f8d36_31bf3856ad364e35_6.1.7601.22580_none_eafe59eaf1cd2bb6.manifest
File versionNot applicable
File size696
Date (UTC)24-Jan-2014
Time (UTC)14:37
PlatformNot applicable
File nameAmd64_9e6d9efe86ecaed6d9ab2eaf0216c807_31bf3856ad364e35_6.1.7601.18378_none_7f833f183abda3a3.manifest
File versionNot applicable
File size696
Date (UTC)24-Jan-2014
Time (UTC)14:37
PlatformNot applicable
File nameAmd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.18378_none_045a363833b85029.manifest
File versionNot applicable
File size14,514
Date (UTC)24-Jan-2014
Time (UTC)02:59
PlatformNot applicable
File nameAmd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.22580_none_04d102ad4ce53e53.manifest
File versionNot applicable
File size14,514
Date (UTC)24-Jan-2014
Time (UTC)03:03
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,352
Date (UTC)24-Jan-2014
Time (UTC)14:37
PlatformNot applicable
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Additional files for all supported IA-64-based versions of Windows Server 2008 R2
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File propertyValue
File nameIa64_791a831300ce2da85e7ba8551d7ce81b_31bf3856ad364e35_6.1.7601.22580_none_6641999b1feb50ec.manifest
File versionNot applicable
File size694
Date (UTC)24-Jan-2014
Time (UTC)14:37
PlatformNot applicable
File nameIa64_817c13a785ebb687d8c3c4a9104b6d11_31bf3856ad364e35_6.1.7601.18378_none_61d5474289aa63b1.manifest
File versionNot applicable
File size694
Date (UTC)24-Jan-2014
Time (UTC)14:37
PlatformNot applicable
File nameIa64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.18378_none_a83d3eaa7b58e7ef.manifest
File versionNot applicable
File size14,511
Date (UTC)24-Jan-2014
Time (UTC)02:32
PlatformNot applicable
File nameIa64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.22580_none_a8b40b1f9485d619.manifest
File versionNot applicable
File size14,511
Date (UTC)24-Jan-2014
Time (UTC)02:34
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,447
Date (UTC)24-Jan-2014
Time (UTC)14:37
PlatformNot applicable
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Properties

Article ID: 2928562 - Last Review: April 8, 2014 - Revision: 2.0
Applies to
  • Windows 8.1 Enterprise
  • Windows 8.1
  • Windows 8.1 Pro
  • Windows Server 2012 R2 Datacenter
  • Windows Server 2012 R2 Essentials
  • Windows Server 2012 R2 Foundation
  • Windows Server 2012 R2 Standard
  • Windows 8 Enterprise
  • Windows 8
  • Windows 8 Pro
  • Windows Server 2012 Datacenter
  • Windows Server 2012 Essentials
  • Windows Server 2012 Foundation
  • Windows Server 2012 Standard
  • Windows 7 Service Pack 1, when used with:
    • Windows 7 Enterprise
    • Windows 7 Home Basic
    • Windows 7 Home Premium
    • Windows 7 Professional
    • Windows 7 Starter
    • Windows 7 Ultimate
  • Windows Server 2008 R2 Service Pack 1, when used with:
    • Windows Server 2008 R2 Enterprise
    • Windows Server 2008 R2 Datacenter
    • Windows Server 2008 R2 for Itanium-Based Systems
    • Windows Server 2008 R2 Standard
    • Windows Web Server 2008 R2
    • Windows Server 2008 R2 Foundation
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced atdownload KB2928562

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