"The home folder could not be created" error when using a non-exist folder path in Windows

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Article ID: 2934562 - View products that this article applies to.
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Symptoms

When you try to set a user's home folder path by using a non-exist shared folder path in the Active Directory Users and Computers Microsoft Management Console (MMC) snap-in on a computer that is running Windows Server 2012 R2 or Windows Server 2008 R2 Service Pack 1 (SP1), you receive the following error message:
The home folder could not be created because: The network name cannot be found.
You expect that the configuration can be deployed and you can receive a warning to indicate that the folder may not exist.

NoteThis issue also occurs when you set the home folder path in Active Directory Lightweight Directory Services (AD LDS) in Windows 7 SP1.



Resolution

To resolve this issue for Windows Server 2012 R2, install update 2919355.

To resolve this issue for Windows 7 or Windows Server 2008 R2, install the hotfix that is described in this article.

Update information for Windows Server 2012 R2

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Hotfix information for Windows 7 and Windows Server 2008 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

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The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    Version Product Milestone Service branch
    6.1.760 1.22 xxx Windows 7 and Windows Server 2008 R2 SP1 LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTimePlatform
Adprop.dll6.1.7601.22606851,96819-Feb-201402:05x86
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For all supported x64-based versions of Windows 7 and Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Adprop.dll6.1.7601.226061,135,61619-Feb-201402:28x64
Adprop.dll6.1.7601.22606851,96819-Feb-201402:05x86
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about how to add a home folder to a profile, go to the following Microsoft website:
How to add a home folder to a profile
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Additional file information for Windows 7 and Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
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File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,681
Date (UTC)19-Feb-2014
Time (UTC)06:15
PlatformNot applicable
File nameX86_22232aac45faecdb1df0d26ff7e158eb_31bf3856ad364e35_6.1.7601.22606_none_4995c0d1cf55a492.manifest
File versionNot applicable
File size704
Date (UTC)19-Feb-2014
Time (UTC)06:15
PlatformNot applicable
File nameX86_microsoft-windows-ad-propertypages_31bf3856ad364e35_6.1.7601.22606_none_f09742d9c3c250f8.manifest
File versionNot applicable
File size28,123
Date (UTC)19-Feb-2014
Time (UTC)02:35
PlatformNot applicable
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Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2
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File propertyValue
File nameAmd64_22232aac45faecdb1df0d26ff7e158eb_31bf3856ad364e35_6.1.7601.22606_none_a5b45c5587b315c8.manifest
File versionNot applicable
File size706
Date (UTC)19-Feb-2014
Time (UTC)06:15
PlatformNot applicable
File nameAmd64_f0925bad741cdea4fe25262fe92789a2_31bf3856ad364e35_6.1.7601.22606_none_93da427177771985.manifest
File versionNot applicable
File size708
Date (UTC)19-Feb-2014
Time (UTC)06:15
PlatformNot applicable
File nameAmd64_microsoft-windows-ad-propertypages_31bf3856ad364e35_6.1.7601.22606_none_4cb5de5d7c1fc22e.manifest
File versionNot applicable
File size28,127
Date (UTC)19-Feb-2014
Time (UTC)03:01
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,773
Date (UTC)19-Feb-2014
Time (UTC)06:15
PlatformNot applicable
File nameX86_microsoft-windows-ad-propertypages_31bf3856ad364e35_6.1.7601.22606_none_f09742d9c3c250f8.manifest
File versionNot applicable
File size28,123
Date (UTC)19-Feb-2014
Time (UTC)02:35
PlatformNot applicable
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Properties

Article ID: 2934562 - Last Review: May 14, 2014 - Revision: 3.0
Applies to
  • Windows Server 2012 R2 Datacenter
  • Windows Server 2012 R2 Essentials
  • Windows Server 2012 R2 Foundation
  • Windows Server 2012 R2 Standard
  • Windows 7 Service Pack 1, when used with:
    • Windows 7 Enterprise
    • Windows 7 Home Premium
    • Windows 7 Professional
    • Windows 7 Ultimate
  • Windows Server 2008 R2 Service Pack 1, when used with:
    • Windows Server 2008 R2 Datacenter
    • Windows Server 2008 R2 Enterprise
    • Windows Server 2008 R2 Foundation
    • Windows Server 2008 R2 Standard
Keywords: 
kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2934562

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