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This article describes an issue when a RemoteApp program window is hidden in Windows 8.1, Windows Server 2012 R2, Windows 8, Windows Server 2012, Windows 7, or Windows Server 2008 R2. This issue is resolved in hotfix 2964832 that is described in this article and has a prerequisite.

Symptoms

Assume that you publish some RemoteApp programs on a remote desktop server. When you open a RemoteApp program from a client computer, the pop-up window of the RemoteApp program opens on top of other program windows, and then the window is hidden immediately behind the other windows. 
This issue occurs if the client computer is running Windows 8.1, Windows Server 2012 R2, Windows 8, Windows Server 2012, Windows 7, or Windows Server 2008 R2.

Resolution

To resolve this issue, install the hotfix that is described in this article.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 8.1 with update 2919355

  • Windows Server 2012 R2 with update 2919355

  • Windows 8

  • Windows Server 2012

  • Windows 7 Service Pack 1 (SP1) with update 2830477

  • Windows Server 2008 R2 SP1 with update 2830477

For more information about update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014 For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2 For more information about update 2830477, click the following article number to view the article in the Microsoft Knowledge Base:

2830477 Update for RemoteApp and Desktop Connections feature is available for Windows

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 file information notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Mstscax.mof

Not applicable

2,055

18-Jun-2013

14:55

Not applicable

Rdvidcrl.dll

6.3.9600.17041

943,616

06-Mar-2014

06:07

Not applicable

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Mstscax.dll

6.3.9600.17112

5,774,848

01-May-2014

05:20

x86

Mstscax.mof

Not applicable

2,055

18-Jun-2013

12:26

Not applicable

For all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Mstscax.mof

Not applicable

2,055

18-Jun-2013

14:55

Not applicable

Rdvidcrl.dll

6.3.9600.17041

1,057,280

06-Mar-2014

07:47

x64

Mstscax.mof

Not applicable

2,055

18-Jun-2013

12:26

Not applicable

Windows RT, Windows 8, and Windows Server 2012 file information notes

Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows RT, Windows 8, and Windows Server 2012

    RTM

    GDR

    6.2.920 0.21xxx

    Windows RT, Windows 8, and Windows Server 2012

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT

File name

File version

File size

Date

Time

Platform

Aaclient.dll

6.2.9200.16906

246,272

30-Apr-2014

22:38

Not applicable

Aaclient.mof

Not applicable

1,261

06-Jul-2012

20:07

Not applicable

Mstscax.dll

6.2.9200.16910

4,583,936

30-Apr-2014

22:38

Not applicable

Mstscax.mof

Not applicable

2,055

06-Jul-2012

20:11

Not applicable

Tsgqec.dll

6.2.9200.16465

35,840

27-Nov-2012

03:24

Not applicable

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Aaclient.dll

6.2.9200.16384

269,312

26-Jul-2012

03:17

x86

Aaclient.mof

Not applicable

1,261

02-Jun-2012

14:30

Not applicable

Mstscax.dll

6.2.9200.16910

5,092,864

30-Apr-2014

23:27

x86

Mstscax.mof

Not applicable

2,055

02-Jun-2012

14:31

Not applicable

Tsgqec.dll

6.2.9200.16384

37,376

26-Jul-2012

03:20

x86

Aaclient.dll

6.2.9200.21033

269,312

01-May-2014

05:45

x86

Aaclient.mof

Not applicable

1,261

02-Jun-2012

14:30

Not applicable

Mstscax.dll

6.2.9200.21033

5,092,352

01-May-2014

05:46

x86

Mstscax.mof

Not applicable

2,055

02-Jun-2012

14:31

Not applicable

Tsgqec.dll

6.2.9200.16384

37,376

26-Jul-2012

03:20

x86

For all supported x64-based versions of Windows 8 and Windows Server 2012

File name

File version

File size

Date

Time

Platform

Aaclient.dll

6.2.9200.16384

322,560

26-Jul-2012

03:04

x64

Aaclient.mof

Not applicable

1,261

02-Jun-2012

14:30

Not applicable

Mstscax.dll

6.2.9200.16910

5,980,160

30-Apr-2014

22:58

x64

Mstscax.mof

Not applicable

2,055

02-Jun-2012

14:31

Not applicable

Tsgqec.dll

6.2.9200.16384

44,544

26-Jul-2012

03:07

x64

Aaclient.dll

6.2.9200.16384

322,560

26-Jul-2012

03:04

x64

Aaclient.mof

Not applicable

1,261

02-Jun-2012

14:30

Not applicable

Mstscax.dll

6.2.9200.21033

5,979,648

30-Apr-2014

23:42

x64

Mstscax.mof

Not applicable

2,055

02-Jun-2012

14:31

Not applicable

Tsgqec.dll

6.2.9200.16384

44,544

26-Jul-2012

03:07

x64

Aaclient.dll

6.2.9200.16384

269,312

26-Jul-2012

03:17

x86

Aaclient.mof

Not applicable

1,261

02-Jun-2012

14:30

Not applicable

Mstscax.dll

6.2.9200.16910

5,092,864

30-Apr-2014

23:27

x86

Mstscax.mof

Not applicable

2,055

02-Jun-2012

14:31

Not applicable

Tsgqec.dll

6.2.9200.16384

37,376

26-Jul-2012

03:20

x86

Aaclient.dll

6.2.9200.21033

269,312

01-May-2014

05:45

x86

Aaclient.mof

Not applicable

1,261

02-Jun-2012

14:30

Not applicable

Mstscax.dll

6.2.9200.21033

5,092,352

01-May-2014

05:46

x86

Mstscax.mof

Not applicable

2,055

02-Jun-2012

14:31

Not applicable

Tsgqec.dll

6.2.9200.16384

37,376

26-Jul-2012

03:20

x86

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Mstscax.dll

6.3.9600.17112

5,699,072

03-May-2014

02:14

x86

Mstscax.mof

Not applicable

2,055

26-Nov-2013

22:49

Not applicable

Rdvidcrl.dll

6.3.9600.16415

855,552

09-Jan-2014

02:22

x86

Tsgqec.dll

6.3.9600.16415

53,248

09-Jan-2014

02:22

x86

Mstscax.dll

6.3.9600.17112

5,699,072

03-May-2014

02:26

x86

Mstscax.mof

Not applicable

2,055

26-Nov-2013

22:44

Not applicable

Rdvidcrl.dll

6.3.9600.16415

855,552

09-Jan-2014

02:31

x86

Tsgqec.dll

6.3.9600.16415

53,248

09-Jan-2014

02:31

x86

For all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Mstscax.dll

6.3.9600.17112

6,580,224

03-May-2014

02:39

x64

Mstscax.mof

Not applicable

2,055

26-Nov-2013

22:49

Not applicable

Rdvidcrl.dll

6.3.9600.16415

1,057,280

26-Nov-2013

22:49

x64

Tsgqec.dll

6.3.9600.16415

62,976

26-Nov-2013

22:49

x64

Mstscax.dll

6.3.9600.17112

6,580,224

03-May-2014

02:38

x64

Mstscax.mof

Not applicable

2,055

26-Nov-2013

22:49

Not applicable

Rdvidcrl.dll

6.3.9600.16415

1,057,280

26-Nov-2013

22:49

x64

Tsgqec.dll

6.3.9600.16415

62,976

26-Nov-2013

22:49

x64

Mstscax.dll

6.3.9600.17112

5,699,072

03-May-2014

02:14

x86

Mstscax.mof

Not applicable

2,055

26-Nov-2013

22:49

Not applicable

Rdvidcrl.dll

6.3.9600.16415

855,552

09-Jan-2014

02:22

x86

Tsgqec.dll

6.3.9600.16415

53,248

09-Jan-2014

02:22

x86

Mstscax.dll

6.3.9600.17112

5,699,072

03-May-2014

02:26

x86

Mstscax.mof

Not applicable

2,055

26-Nov-2013

22:44

Not applicable

Rdvidcrl.dll

6.3.9600.16415

855,552

09-Jan-2014

02:31

x86

Tsgqec.dll

6.3.9600.16415

53,248

09-Jan-2014

02:31

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Additional files for Windows RT 8.1

File property

Value

File name

Arm_23388399adb2dc5e4d67862d97d14a2c_31bf3856ad364e35_6.3.9600.17112_none_f5dc41b2a41e6ee8.manifest

File version

Not applicable

File size

722

Date (UTC)

01-May-2014

Time (UTC)

19:22

Platform

Not applicable

File name

Arm_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.3.9600.17112_none_c4d9d2e7e108138f.manifest

File version

Not applicable

File size

150,088

Date (UTC)

01-May-2014

Time (UTC)

19:22

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,605

Date (UTC)

01-May-2014

Time (UTC)

19:22

Platform

Not applicable

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

Update.mum

File version

Not applicable

File size

1,605

Date (UTC)

01-May-2014

Time (UTC)

19:18

Platform

Not applicable

File name

X86_9708eecb8d3888905c0a87662a1a5095_31bf3856ad364e35_6.3.9600.17112_none_e1640680f76402c6.manifest

File version

Not applicable

File size

722

Date (UTC)

01-May-2014

Time (UTC)

19:18

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.3.9600.17112_none_c4d7608fe10af4c9.manifest

File version

Not applicable

File size

150,088

Date (UTC)

01-May-2014

Time (UTC)

19:18

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File property

Value

File name

Amd64_9708eecb8d3888905c0a87662a1a5095_31bf3856ad364e35_6.3.9600.17112_none_3d82a204afc173fc.manifest

File version

Not applicable

File size

724

Date (UTC)

01-May-2014

Time (UTC)

19:49

Platform

Not applicable

File name

Amd64_ca6ad15e59c3f4aa720d888374c4fca3_31bf3856ad364e35_6.3.9600.17112_none_b087dd1c41a4b1f0.manifest

File version

Not applicable

File size

726

Date (UTC)

01-May-2014

Time (UTC)

19:49

Platform

Not applicable

File name

Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.3.9600.17112_none_20f5fc13996865ff.manifest

File version

Not applicable

File size

150,094

Date (UTC)

01-May-2014

Time (UTC)

19:49

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,298

Date (UTC)

01-May-2014

Time (UTC)

19:49

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.3.9600.17112_none_c4d7608fe10af4c9.manifest

File version

Not applicable

File size

150,088

Date (UTC)

01-May-2014

Time (UTC)

19:49

Platform

Not applicable

Additional file information for Windows RT, Windows 8, and Windows Server 2012

Additional files for Windows RT

File property

Value

File name

Arm_ddaacf3acc455d694a0be7e69cd50e1c_31bf3856ad364e35_6.2.9200.16910_none_e53e5f14948bb3f3.manifest

File version

Not applicable

File size

722

Date (UTC)

01-May-2014

Time (UTC)

18:09

Platform

Not applicable

File name

Arm_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.2.9200.16910_none_2ce33fa596d6dffb.manifest

File version

Not applicable

File size

137,760

Date (UTC)

01-May-2014

Time (UTC)

18:09

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,593

Date (UTC)

01-May-2014

Time (UTC)

18:09

Platform

Not applicable

Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

Update.mum

File version

Not applicable

File size

1,793

Date (UTC)

01-May-2014

Time (UTC)

18:36

Platform

Not applicable

File name

X86_731feca19feb6e83f895b3a426e00b29_31bf3856ad364e35_6.2.9200.16910_none_7f2d64a3475a9a58.manifest

File version

Not applicable

File size

722

Date (UTC)

01-May-2014

Time (UTC)

18:36

Platform

Not applicable

File name

X86_a64204ca2e12023192b036217a5fc997_31bf3856ad364e35_6.2.9200.21033_none_7f2ac78d7718340e.manifest

File version

Not applicable

File size

722

Date (UTC)

01-May-2014

Time (UTC)

18:36

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.2.9200.16910_none_2ce0cd4d96d9c135.manifest

File version

Not applicable

File size

137,760

Date (UTC)

01-May-2014

Time (UTC)

18:36

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.2.9200.21033_none_2d57a15ab0051b01.manifest

File version

Not applicable

File size

137,760

Date (UTC)

01-May-2014

Time (UTC)

18:36

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8 and Windows Server 2012

File property

Value

File name

Amd64_555e147a2c36d3fd8e3244069d200a6c_31bf3856ad364e35_6.2.9200.21033_none_5ac1a8de191d2062.manifest

File version

Not applicable

File size

1,092

Date (UTC)

01-May-2014

Time (UTC)

18:54

Platform

Not applicable

File name

Amd64_5d7d18bc48d29dc00b5cac3891cdeabb_31bf3856ad364e35_6.2.9200.16910_none_216923006684bf2d.manifest

File version

Not applicable

File size

1,092

Date (UTC)

01-May-2014

Time (UTC)

18:54

Platform

Not applicable

File name

Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.2.9200.16910_none_88ff68d14f37326b.manifest

File version

Not applicable

File size

137,766

Date (UTC)

01-May-2014

Time (UTC)

18:54

Platform

Not applicable

File name

Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.2.9200.21033_none_89763cde68628c37.manifest

File version

Not applicable

File size

137,766

Date (UTC)

01-May-2014

Time (UTC)

18:54

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,038

Date (UTC)

01-May-2014

Time (UTC)

18:54

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.2.9200.16910_none_2ce0cd4d96d9c135.manifest

File version

Not applicable

File size

137,760

Date (UTC)

01-May-2014

Time (UTC)

18:54

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.2.9200.21033_none_2d57a15ab0051b01.manifest

File version

Not applicable

File size

137,760

Date (UTC)

01-May-2014

Time (UTC)

18:54

Platform

Not applicable

Additional file information for Windows 7 and Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

Update.mum

File version

Not applicable

File size

1,459

Date (UTC)

04-May-2014

Time (UTC)

20:51

Platform

Not applicable

File name

X86_858355eb700f5ede2156e08950c1004b_31bf3856ad364e35_7.2.7601.22673_none_4a3d2f5f62401aa8.manifest

File version

Not applicable

File size

722

Date (UTC)

04-May-2014

Time (UTC)

20:51

Platform

Not applicable

File name

X86_9c0cd86306bd1d5a3c5240d70ec8c2d3_31bf3856ad364e35_7.2.7601.18460_none_24c0b85f2a19fa72.manifest

File version

Not applicable

File size

722

Date (UTC)

04-May-2014

Time (UTC)

20:51

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.18460_none_eb5a91c04dc8944b.manifest

File version

Not applicable

File size

169,551

Date (UTC)

04-May-2014

Time (UTC)

20:55

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.22673_none_ebdc616366eb9932.manifest

File version

Not applicable

File size

169,551

Date (UTC)

04-May-2014

Time (UTC)

20:55

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File property

Value

File name

Amd64_eb232e95c54e3024d3fbfebe36804b20_31bf3856ad364e35_7.2.7601.22673_none_df8c6d87be504e83.manifest

File version

Not applicable

File size

1,092

Date (UTC)

04-May-2014

Time (UTC)

20:51

Platform

Not applicable

File name

Amd64_f688ff4946aee8812897118c88b4da6a_31bf3856ad364e35_7.2.7601.18460_none_fc39d0abb28b7427.manifest

File version

Not applicable

File size

1,092

Date (UTC)

04-May-2014

Time (UTC)

20:51

Platform

Not applicable

File name

Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.18460_none_47792d4406260581.manifest

File version

Not applicable

File size

169,557

Date (UTC)

04-May-2014

Time (UTC)

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04-May-2014

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