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The Microsoft mouse pointer moves erratically or does not respond when you use a Microsoft pointing device

View products that this article applies to.
Article ID:321122
Last Review:October 11, 2007
Revision:11.3
This article was previously published under Q321122

Warning The steps in the "Resolution" section may disable the internal pointing device on a portable computer.
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SYMPTOMS

When you use a Microsoft pointing device on a Microsoft Windows-based computer, you may experience one or more of the following symptoms:
•The pointer may move erratically.
•The pointer may not respond when you move the pointing device.
•Nothing happens when you click a button on the pointing device.
•The pointing device may stop working after several minutes of use.
•Some options or tabs may be unavailable in the Mouse item in Control Panel.
•If you connect a Microsoft Plug and Play Serial Mouse, a Microsoft EasyBall, or a Microsoft IntelliMouse pointing device to the computer, the device may not be detected by Microsoft Windows. When you run the Add New Hardware Wizard, the issue is not resolved.

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CAUSE

This issue may occur if files from a previous installation of a pointing device are still on the computer.

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RESOLUTION

To resolve this issue, create a system restore point. Alternatively, back up your registry, remove the software for the pointing device software, remove the associated registry keys, remove the pointing device items from the Device Manager, and then reinstall the Microsoft pointing device. To do this, follow these steps.

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Step 1: Create a system restore point or back up the registry

Use the appropriate method for your version of Windows.

Microsoft Windows XP and Windows Vista

1.Press CTRL, press ESC, use the ARROW keys to select All Programs, and then press ENTER.
2.Use the ARROW keys to select Accessories.
3.Use the ARROW keys to select System Tools.
4.Use the ARROW keys to select System Restore, and then press ENTER.
5.Use the ARROW keys to select Create a restore point, and then press ENTER.
6.Follow the instructions that appear on the screen to complete the restore point.

Microsoft Windows 2000 or Microsoft Windows 98

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 (http://support.microsoft.com/kb/322756/) How to back up and restore the registry in Windows
1.Click Start, click Run, type regedt32 in the Open box, and then click OK.
2.Locate and then click the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet
3.On the Registry menu, click Save Key.
4.In the File name box, type a unique name for the key.
5.In the Save In box, click a location for the file, and then click Save.
6.On the Registry menu, click Exit.

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Step 2: Remove the Microsoft IntelliPoint software or the Logitech software

1.Press CTRL+ESC.
2.Use the ARROW keys to select Control Panel, and then press ENTER.
3.In Control Panel, use the ARROW keys to select Add or Remove Programs, and then press ENTER.
4.Use the ARROW keys to select any IntelliPoint or Logitech software, press TAB to select Remove, and then press ENTER.

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Step 3: Remove the registry keys

1.Press CTRL+ESC.
2.In Windows XP and in earlier versions of Windows, use the ARROW keys to select Run, and then press ENTER.

In Windows Vista, follow these steps:
a. Use the ARROW keys to select All Programs, and then press ENTER.
b. Use the ARROW keys to select Accessories, and then press ENTER.
c. Use the ARROW keys to select Run, and then press ENTER.
3.In the Open box, type regedit, and then press ENTER.
4. Use the ARROW keys to select the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}
5.Use the ARROW keys to select each subkey. Each subkey has a four-digit number. In the right pane, view the DriveDesc line. If the information to the right of the DriveDesc line indicates any kind of mouse, press DELETE to remove only that subkey. When you are prompted to confirm the deletion, click Yes.
6.Use the ARROW keys to select the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
7.Use the ARROW keys to select each subkey. Each subkey has a four-digit number. In the right pane, view the DriveDesc line. If the information to the right of the DriveDesc line indicates any kind of mouse, press DELETE to remove only that subkey. When you are prompted to confirm the deletion, click Yes.
8.Use the ARROW keys to select the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\*pnp 0f13
9.Use the ARROW keys to select the *pnp 0f13 file, and then press DELETE. When you are prompted to confirm the deletion, click Yes.
10.Use the ARROW keys to select the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CriticalDeviceDatabase\hid#VID_045E&PID_####
Note In this registry key, #### is a number, such as 0009.
11.Press DELETE. When you are prompted to confirm the deletion, click Yes.
12.Repeat steps 10 and 11 to delete the following registry keys, if they are present on the computer:
•VID_045E&PID_0009="Microsoft USB IntelliMouse"
•VID_045E&PID_001E="Microsoft USB IntelliMouse Explorer"
•VID_045E&PID_0023="Microsoft USB Trackball Optical"
•VID_045E&PID_0024="Microsoft USB Trackball Explorer"
•VID_045E&PID_0025="Microsoft USB IntelliMouse with IntelliEye"
•VID_045E&PID_0029="Microsoft USB IntelliMouse Web"
•VID_045E&PID_0039="Microsoft USB IntelliMouse Optical"
•VID_045E&PID_0040="Microsoft USB Wheel Mouse Optical"
•VID_045E&PID_0047="Microsoft USB IntelliMouse Explorer 3.0"
•VID_046D&PID_C000="Logitech USB First/Pilot Mouse"
•VID_046D&PID_C001="Logitech USB First/Pilot Mouse+"
•VID_046D&PID_C002="Logitech USB MouseMan Wheel"
•VID_046D&PID_C003="Logitech USB MouseMan"
•VID_046D&PID_C004="Logitech USB WingMan Gaming Mouse"
•VID_046D&PID_C005="Logitech USB WingMan Gaming Wheel Mouse"
•VID_046D&PID_C00B="Logitech USB MouseMan Wheel+"
•VID_046D&PID_C00C="Logitech USB WheelMouse"
•VID_046D&PID_C00D="Logitech USB MouseMan Wheel+"
•VID_046D&PID_C00E="Logitech USB Wheel Mouse"
•VID_046D&PID_C030="Logitech USB iFeel Mouse"
•VID_046D&PID_C031="Logitech USB iFeel Mouse+"
•VID_046D&PID_C032="Logitech USB iFeel MouseMan"
•VID_046D&PID_C033="Logitech USB iFeel MouseMan+"
•VID_046D&PID_C401="Logitech USB TrackMan Marble Wheel"
•VID_046D&PID_C402="Logitech USB Marble Mouse"
•VID_046D&PID_C403="Logitech USB Turbo TrackMan Marble FX"
•VID_046D&PID_C404="Logitech USB TrackMan Wheel"
•VID_046D&PID_C501="Logitech USB Cordless Mouse"
•VID_046D&PID_C502&MI_01&Col01="Logitech HID Cordless Mouse+"
•VID_046D&PID_C502&MI_01&Col04="Logitech HID Cordless Mouse+"
13.Use the ARROW keys to select the following key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\DeviceClasses\{378de44c-56ef-11d1-bc8c-00a0c91405dd}
14.Press DELETE. When you are prompted to confirm the deletion, click Yes.

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Step 4: Remove devices from Device Manager

1.Open Device Manager.

In Windows XP or in earlier versions of Windows, follow these steps:
a. Press CTRL+ESC, use the ARROW keys to select Control Panel, and then press ENTER.
b. Use the ARROW keys to select System, and then press ENTER.
c. Use the ARROW keys to select the Hardware tab.
d. Use the TAB key to select Device Manager, and then press ENTER.
In Windows Vista, follow these steps:
a. Press CTRL+ESC, use the ARROW keys to select Control Panel, and then press ENTER.
b. Use the ARROW keys to select System and Maintenance, and then press ENTER.
c. Use the TAB key to select Device Manager, and then press ENTER.
2.Use the ARROW keys to select Mice and other pointing devices, and then press ENTER.
3.Click any pointing device that is related to IntelliMouse or USB, and then press DELETE. When you are prompted to confirm the deletion, click Yes.
4.Follow the instructions that appear on the screen to remove the device.
5.Use the ARROW keys to select Human Interface Devices, and then press ENTER.
6.Use the ARROW keys to select any device under this heading, and then press DELETE. When you are prompted to confirm the deletion, click Yes.
7.Repeat step 8 until you have removed all the devices.
8.Use the ARROW keys to select Universal Serial Bus Controllers.
9.Use the ARROW keys to select any device that indicates Root Hub or Host Controller, and then press DELETE. When you are prompted to confirm the deletion, click Yes.
10.Use the ARROW keys to select Mice and other pointing devices.
11.Use the ARROW keys to select any other devices under this heading, and then press DELETE. When you are prompted to confirm the deletion, click Yes.

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Step 5: Reinstall the IntelliMouse pointing device

1.Plug the IntelliMouse pointing device into the computer.
2.Restart the computer.
3.Follow the instructions that appear on the screen to complete the installation process.

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MORE INFORMATION

For more information about pointing devices that do not work as expected, click the following article number to view the article in the Microsoft Knowledge Base:
185663 (http://support.microsoft.com/kb/185663/) The pointer moves erratically or does not respond when you use a Microsoft pointing device
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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APPLIES TO
•Microsoft Wireless Laser Desktop 7000
•Microsoft Basic Mouse 1.0 Standard Edition
•Microsoft Basic Optical Mouse
•Microsoft Bus Mouse 1.0
•Microsoft Comfort Optical Mouse 1000
•Microsoft Comfort Optical Mouse 3000
•Microsoft Cordless Wheel Mouse
•Microsoft Natural Ergonomic Desktop 7000
•Microsoft Habu Laser Gaming Mouse
•Microsoft Home Mouse 2.0
•Microsoft Home Mouse 1.0
•Microsoft InPort Mouse
•Microsoft InPort Mouse 1.0
•Microsoft InPort Mouse 2.0
•Microsoft IntelliMouse 3.0
•Microsoft IntelliMouse 1.0
•Microsoft IntelliMouse Explorer 4.0
•Microsoft IntelliMouse Explorer 3.0
•Microsoft IntelliMouse Optical 1.1
•Microsoft IntelliMouse Pro
•Microsoft IntelliMouse Trackball 1.0
•Microsoft IntelliMouse Web 1.0
•Microsoft IntelliMouse with IntelliEye
•Microsoft IntelliPoint 6.1
•Microsoft IntelliPoint 6.0
•Microsoft IntelliPoint 5.2
•Microsoft IntelliPoint 5.1
•Microsoft IntelliPoint 1.0
•Microsoft IntelliPoint 1.1
•Microsoft IntelliPoint 2.0
•Microsoft IntelliPoint 2.0a
•Microsoft IntelliPoint 2.1
•Microsoft IntelliPoint 2.2
•Microsoft IntelliPoint 2.2a
•Microsoft IntelliPoint 2.2c
•Microsoft IntelliPoint 2.2d
•Microsoft IntelliPoint 3.0
•Microsoft IntelliPoint 3.1
•Microsoft IntelliPoint 3.2
•Microsoft IntelliPoint 4.11
•Microsoft IntelliPoint 1.0 for Macintosh
•Microsoft IntelliPoint 1.0a for Macintosh
•Microsoft IntelliPoint 1.1 for Macintosh
•Microsoft IntelliPoint 1.0 Home Edition
•Microsoft IntelliPoint 5.0
•Microsoft IntelliPoint 4.12
•Microsoft IntelliPoint 4.01
•Microsoft IntelliType 2.2
•Microsoft IntelliType 2.0
•Microsoft IntelliType Pro 5.3
•Microsoft IntelliType Pro 5.4
•Microsoft IntelliType Pro 5.5
•Microsoft IntelliType Pro 1.0
•Microsoft IntelliType Pro 1.2
•Microsoft IntelliType Pro 5.2
•Microsoft IntelliType Pro 2.1
•Microsoft IntelliType Pro 2.0 for Macintosh
•Microsoft IntelliType Pro 5.0
•Microsoft IntelliType Pro 1.1
•Microsoft IntelliType Pro 2.11
•Microsoft IntelliType Pro 2.2
•Microsoft IntelliType 1.0
•Microsoft IntelliType 1.1
•Microsoft IntelliType 1.0 for Macintosh
•Microsoft IntelliType 1.1 for Macintosh
•Microsoft Laser Mouse 6000
•Microsoft Optical Mouse Mobile
•Microsoft Mouse
•Microsoft Mouse 2.0
•Microsoft Mouse Driver 1.0 Standard Edition
•Microsoft Mouse Driver 8.0 Standard Edition
•Microsoft Mouse Driver 8.2 Standard Edition
•Microsoft Mouse Driver 9.0 Standard Edition
•Microsoft Mouse Driver 9.01 Standard Edition
•Microsoft Mouse Driver 9.1 Standard Edition
•Microsoft Mouse Driver 7.04 Standard Edition
•Microsoft Mouse Driver 8.1 Standard Edition
•Microsoft Notebook Optical Mouse
•Microsoft Notebook Optical Mouse 3000
•Microsoft Optical Mouse
•Microsoft Optical Mouse by Starck
•Microsoft Serial Mouse
•Microsoft Standard Wireless Optical Mouse
•Microsoft Wheel Mouse 2.0
•Microsoft Wheel Mouse 1.0
•Microsoft Wheel Mouse Optical
•Microsoft Wireless Entertainment Desktop 7000
•Microsoft Wireless IntelliMouse Explorer for Bluetooth
•Microsoft Intellimouse 2.00 Bluetooth
•Microsoft Wireless IntelliMouse Explorer with Fingerprint Reader
•Microsoft Wireless Laser Mouse 6000
•Microsoft Wireless Laser Mouse 8000
•Microsoft Wireless Notebook Laser Mouse 6000
•Microsoft Wireless Notebook Optical Mouse
•Microsoft Wireless Notebook Optical Mouse 3000
•Microsoft Wireless Notebook Optical Mouse 4000
•Microsoft Wireless Notebook Presenter Mouse 8000
•Microsoft Wireless Optical Mouse 1.0
•Microsoft Wireless Optical Mouse 2.0
•Microsoft Wireless Optical Mouse 2000
•Microsoft Wireless Optical Mouse 3000
•Microsoft Wireless Optical Mouse 5000
•Microsoft Wireless Wheel Mouse

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Keywords: 
kbenv kbhardware kbprb KB321122

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