Office files that are saved to a network drive take an unexpectedly long time to save in Word, Excel, Powerpoint 2002 and 2003

Article translations Article translations
Article ID: 329309 - View products that this article applies to.
This article was previously published under Q329309
Expand all | Collapse all

SYMPTOMS

When you are using one of the following programs to save a file to a network location, the save operation may take an unexpectedly long time to complete:
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint

CAUSE

This behavior may occur if Symantec "Norton AntiVirus Corporate Edition version 7.x" is installed on your computer. The File System Realtime Protection feature of this program can cause the performance slow down when you save files.

WORKAROUND

For more information about the Norton AntiVirus Office Plug-in, click the following article number to view the article in the Microsoft Knowledge Base:
329820 How to use Office programs with the Norton AntiVirus Office plug-in

MORE INFORMATION

For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 329309 - Last Review: August 29, 2006 - Revision: 6.1
APPLIES TO
  • Microsoft Office Word 2003
  • Microsoft Word 2002 Standard Edition
  • Microsoft Office Excel 2003
  • Microsoft Excel 2002 Standard Edition
  • Microsoft Office PowerPoint 2003
  • Microsoft PowerPoint 2002 Standard Edition
Keywords: 
kbnetwork kbui kbprb kb3rdparty kbsavefile KB329309

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com