How to turn on the Enable Mail Logging option for troubleshooting in Outlook 2003, Outlook 2007 and Outlook 2010

Article ID: 831053 - View products that this article applies to.
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Summary

This article describes how to enable the mail logging option in Microsoft Office Outlook 2003, Microsoft Office Outlook 2007 and Microsoft Office Outlook 2010.
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More information

To have us enable the mail logging option for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me



To fix this problem automatically, click the Fix it button or link. Click Run in the File Download dialog box, and follow the steps in the Fix it wizard.


Fix this problem
Microsoft Fix it 50348


Notes
  • This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Next, go to the "Did this fix the problem?" section.



Let me fix it myself

To enable the mail logging option, follow these steps:

 For Outlook 2003 and Outlook 2007:
  1. On the Tools menu, click Options.
  2. On the Other tab, click Advanced Options.
  3. Click to select the Enable mail logging (troubleshooting) check box in Outlook 2003 and the Enable logging (troubleshooting) check box in Outlook 2007, and then click OK two times.
For Outlook 2010:
  1. On the File tab, click Options.
  2. In the Outlook Options dialog box, click Advanced.
  3. In the Other section, select the Enable troubleshooting logging(requires restarting Outlook) check box, and then click OK.
  4. Exit and then restart Outlook.
You can also enable the mail logging option by editing the Registry. To do this, follow these steps.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756
(http://support.microsoft.com/kb/322756/ )
How to back up and restore the registry in Windows
  1. Click Start , and then click Run .
  2. In the Open dialog box, type regedit , and then click OK .
  3. In Registry Editor, locate the following key for Outlook 2010:
    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Options\Mail
    Locate the following key for Outlook 2007:
    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Mail
    Locate the following key for Outlook 2003:
    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Options\Mail
  4. In the right pane, right-click EnableLogging , and then click Modify .
  5. In the Edit DWORD Value dialog box, type 1 under Value data , and then click OK .
  6. Quit Registry Editor.


Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support
    (http://support.microsoft.com/contactus)
    .
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me
    (http://blogs.technet.com/fixit4me/)
    " blog or send us an e-mail
    (mailto:fixit4me@microsoft.com?Subject=KB)

Additionally, to have us tracking failures in the application log for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me



To fix this problem automatically, click the Fix it button or link. Click Run in the File Download dialog box, and follow the steps in the Fix it wizard.


Fix this problem
Microsoft Fix it 50349


Notes
  • This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Next, go to the "Did this fix the problem?" section.



Let me fix it myself

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756
(http://support.microsoft.com/kb/322756/ )
How to back up and restore the registry in Windows
To track failures in the application log by editing the registry. To do this, follow these steps:
  1. Click Start, and then click Run.
  2. In the Open dialog box, type regedit, and then click OK.
  3. In Registry Editor, locate the following key for Outlook 2007:
    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\
    Locate and then select the following key for Outlook 2003:
    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\
  4. On the Edit menu, point to New, and then click Key.
  5. Type CancelRPC, and then press ENTER to name the key.
  6. On the Edit menu, point to New, and then click DWORD Value.
  7. Type EnablePerfTracking, and then press ENTER to name the DWORD.
  8. In the right pane, right-click EnablePerfTracking, and then click Modify.
  9. In the Edit DWORD Value dialog box, click Hexadecimal, and then type 1b under Value data.
  10. Click OK.
  11. Quit Registry Editor.

Log file locations

The log files are in plain text format. The default locations of the log files are as follows.

Log files in the %temp%\OlkAS folder

Collapse this tableExpand this table
Description File name
Availability Service log files (Outlook 2007) date-time -fb.log
Availability Service, OOF, and Meeting Suggestion log files (Outlook 2010) date-time -AS.log
Protection Rules log files (Outlook 2010) date-time -PB4S.log
Unified messaging log files (Outlook 2010) date-time -UM.log
Unified Messaging configuration log files (Outlook 2010) date-time .UMCFG.log
Mailtips log files (Outlook 2010) date-time -mailtips.log
Out of Office log files (Outlook 2007) date-time -oof.log
Meeting suggestion log files (Outlook 2007) date-time -ms.log

Log files in the %temp%\OlkCalLogs folder
Collapse this tableExpand this table
Description File name
Outlook calendar log files (SP2 and later format) OlkCalLog_ date_time .etl

Log files in the %temp%\Outlook Logging folder
Collapse this tableExpand this table
Description File name
Transport log file opmlog.log
SMTP log files (Outlook 2007 and later) emailaddress -Outgoing- date_time .log
POP3 log files (Outlook 2007 and later) emailaddress -Incoming- date_time .log
IMAP log files (Outlook 2007 and later) IMAP- emailaddress -Incoming- date_time .log
HTTP DAV log files HTTP- emailaddress - date_time .log
Outlook Hotmail Connector log files OLC- emailaddress - date_time .log
OLC- date_time .log
emailaddress .txt
Outlook Sharing Engine log files SharingEngine date .log
Outlook-Windows Desktop Search indexing log files data filename .log
Outlook first-run process log file firstrun.log 

This setting may be customized by clicking Start, clicking Run, typing %temp% in the Open box, and then clicking OK.
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Properties

Article ID: 831053 - Last Review: March 14, 2013 - Revision: 8.0
Applies to
  • Microsoft Office Outlook 2003
  • Microsoft Office Outlook 2007
  • Microsoft Outlook 2010
Keywords: 
vkbportal238 vkbportal221 kbmsifixme kbfixme kbconfig kbhowto KB831053
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