Article ID: 836982 - View products that this article applies to.
When you try to download updates from the Windows Update Web site or from the Microsoft Update Web site, you may receive the following error message:
This problem occurs because there is a file mismatch, or the Msxml.dll files are corrupted.
To resolve this problem, use one of the following methods.
Method 1: Upgrade or reinstall the Microsoft XML parserTo download the latest XML parser, visit the following Microsoft Web site:
Method 2: Replace the corrupted filesTo resolve this problem, follow these steps: